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Added 8 mins ago
IF
Senior Compliance Advisor
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…compliance programs for iA Auto and Home Insurance and Prysm General Insurance. Working closely with the team and the second line of defense, you will help ensure the effective management…
Added 8 mins ago
CA
Leasing Agent
Centurion Asset Management Inc.
Calgary, AB
- Full-time
…notify all applicants of the Landlord’s decision regarding their application to rent. Inspect vacant suites to ensure rent readiness and complete move- in/move-out inspections when…
Added 22 mins ago
BM
Handyworker
Bridgepoint Maintenance
King City, ON
- Full-time
Once your application has been reviewed, qualified candidates will receive an email within 24 to 48 hours inviting them to complete a pre-recorded online interview.
Added 22 mins ago
EL
Recruiter - 12 month contract
Empire Life
Kingston, ON
- $79,200 to $126,500 CAD / year
- Contract
…skills and experience. The listed salary range serves as a general pay guideline for this position's pay…
Added 22 mins ago
EL
Human Resources Generalist
Empire Life
Toronto, ON · Greater Toronto Area, Canada
- $79,200 to $126,500 CAD / year
- Full-time
…skills and experience. The listed salary range serves as a general pay guideline for this position's pay…
Added 22 mins ago
M
Sales Support Specialist - Multi-Residential (Contract)
Morguard
Mississauga, ON
- $40,000 to $50,000 CAD / year
- Full-time
Follow up with prospects who did not start an application in order to overcome objections or to begin an application.
Added 52 mins ago
FC
Courier Team Lead
FedEx Canada
Toronto, ON
- Full-time
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of…
Added 52 mins ago
CU
Early Childhood Educator
Capilano University
North Vancouver, BC
- Full-time
…The questionnaire results are not connected to you or your application, and do not form part of the selection process. Simply, the goal of collecting this anonymous data is to better…
Added 52 mins ago
CU
Privacy Info Access and Records Mgmt Coord
Capilano University
North Vancouver, BC
- Full-time
…The questionnaire results are not connected to you or your application, and do not form part of the selection process. Simply, the goal of collecting this anonymous data is to better…
Added 1 hour ago
Advisor, New Technology Introduction Program
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Ottawa, ON
Coordinate new technology trials and support general deployment with all stakeholders including Airport Authorities.
Added 1 hour ago
UH
Administrative Assistant I - Ophthalmology Office
University Health Network
Toronto, ON
- Part-time
…and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener…
Added 1 hour ago
Recreation Therapy Associate - Rehabilitation & Supportive Care Services
Nova Scotia Health and IWK Health
Dartmouth, NS
Location: Central Zone, Dartmouth General Hospital
Added 1 hour ago
LO
Associate Optometrist
Luxottica of America, Inc.
Victoria, BC
- Full-time
Added 1 hour ago
LO
Associate Optometrist
Luxottica of America, Inc.
Belleville, ON
- Part-time
Added 1 hour ago
HM
General Surgery
Health Match BC
New Westminster, BC
- Full-time
The Division of General Surgery at Royal Columbian Hospital is seeking acute care general surgeons to join our team. Successful candidates will be committed to patient care, resident,…
Added 1 hour ago
CO
Third Cook - Temporary Part-Time - Pioneer Ridge
City of Thunder Bay
Thunder Bay, ON
- Part-time
Please Note: Application reviews begin immediately, continuing until the position is filled and may close at any time.
Added 1 hour ago
CO
Quality Control & Training Specialist (Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
Added 1 hour ago
NC
Profit Centre Manager
Noble Corporation
St. Catharines, ON
- Full-time
…adherence to policy, growth in wallet and market share, and general maintenance and appearance of the profit centre. In addition, the Profit Centre Manager must be committed to upholding…
Added 1 hour ago
AM
Senior Vendor Technology Program Manager
Advanced Micro Devices, Inc
Markham, ON
- Full-time
…with statement of work (SOW), service license agreement (SLA), general service agreement (GSA), Non-Disclosure Agreement (NDA), and AVL enablement and…
Added 2 hours ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
Perform testing of IT General Controls (ITGCs), IT Application Controls (ITACs), and Information Used in Controls (IUCs).
Added 2 hours ago
TO
Part-Time Attendant II, Maintenance Helper
Town of Whitby
Whitby, ON · McKinney Centre
- Part-time
demonstrated customer service and interpersonal skills and ability to deal courteously and effectively with user groups, general public and program participants;
Added 2 hours ago
UO
Information Technology Technician
University of Waterloo
Waterloo, ON
- Full-time
Added 2 hours ago
UO
Mechanic I - Millwright
University of Waterloo
Waterloo, ON · General Services Complex
- Full-time
The Mechanic I – Millwright is assigned to the general maintenance of mechanical equipment such as HVAC units, pumps and piping systems, providing trade, job instruction and work direction…
Added 2 hours ago
UO
Analytical Lab Services Specialist
University of Waterloo
Waterloo, ON
- Full-time
This position is responsible for the provision of analytical and general chemistry services to support graduate and post-doctoral research in the Department of Chemical Engineering,…
Added 2 hours ago
UO
Technician, Structures and Materials
University of Waterloo
Waterloo, ON
- Full-time
General consulting, design, assembly, and rework

Sirva

Relocation Advisor 1

Ottawa, ON, Canada

$21.63 CAD / hour

Apply About employer

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Job details

Pay: $21.63 CAD / hour
Posting language: English
Posted: Oct 6, 2026

Original job description

Role Overview

As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only point of contact for our transferees, delivering all services offered under the relocation programs via multiple channels. You will provide guidance, assistance, administrative support and expense management. As well, you will manage and monitor transferee expectations and requests, to resolve issues timely and effectively.

*Enhanced Security Clearance is required, as provided by the Government of Canada.

Essential functions & Responsibilities

Level 1

30%

Provide relocation assistance and support via emails, inbound & outbound phone calls and chats – answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website

25%

Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves – provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call

25%

Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves

10%

Update relocation files – record detailed notes for each communication & action to the corresponding relocation file

Perform various administrative tasks to support the Contact Centre

Qualifications

We are looking for those with a strong desire to achieve the best outcome for transferee satisfaction. Relocating is stressful and you will take appreciation in knowing the actions you take have made an impact on an exciting chapter in our transferee's life. In fact, you will be serving those who serve our country.

To be successful in this position you:

You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Possess strong customer service and communication skills across multiple digital platforms, including video calls, chats, emails and phone calls
Are highly organized with effective time management skills to manage multiple transferee requests at one time across a number of different clients
Demonstrate relevant experience of working in a fast paced environment, delivering quality and timely services to meet service level agreements
Are a self-starter with initiative and have the drive to succeed
Are able to work independently as well as in a team environment; use your judgement to make sound decisions
Are bilingual, which is highly advantageous
Are keen to Identify areas for enhancement or improvement; work with management to systematically resolve.

Other Information:

Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO)

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable provincial and federal laws, we provide the following salary information for this position:

Position Title: Relocation Advisor I
Salary Range: $21.63 CAD/HR
Benefits: Comprehensive benefits package that includes choice of two Medical plans and two dental plans; Retirement plan, RRSP employer match (after 1 year), Life & Disability Insurance, and more. Benefits are based on employment status and may not be available for temporary or part-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside Canada, salaries will take into account local currency and market conditions, which may differ from the CAD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
Vacancy Status: This posting reflects an existing vacancy within our organization.

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally - a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.

Apply About employer

More about this job

Responsibilities

The Relocation Advisor serves as the primary point of contact for Government of Canada transferees, providing guidance on relocation policies and managing expense claims. They are responsible for delivering planning sessions, maintaining accurate relocation files, and resolving transferee issues in a timely manner.

Requirements

Candidates must possess strong customer service and communication skills, with the ability to work effectively in a fast-paced environment. An Enhanced Security Clearance from the Government of Canada is a mandatory requirement for this position.

Skills

Customer service
Communication skills
Time management
Expense management
Administrative support
Problem solving
Data entry
Bilingualism
Attention to detail
Organization
Interpersonal skills

Benefits

Medical plans
Dental plans
Retirement plan
RRSP employer match
Life insurance
Disability insurance

Visa sponsorship

Not detected in the job text

Keywords

Relocation services
Government of Canada
Expense management
Customer service
Security clearance
Administrative support
Policy guidance
Transferee support
Client relations
Service level agreements
Data management
Communication
Time management
Bilingual
Mobility programs

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