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Added 12 mins ago
CO
Job ID #31786: Health, Safety & Wellness Specialist
City of Hamilton
Hamilton, ON
- Full-time
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 27 mins ago
NB
Branch Manager
National Bank of Canada
Dolbeau-Mistassini, QC
- Full-time
Inspire and motivate the team by fostering a climate conducive to commitment and excellent service.
Added 27 mins ago
NB
Wealth Associate
National Bank of Canada
Ancaster, ON
- Full-time
…wealth advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our…
Added 27 mins ago
NB
Senior Advisor, Program Governance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor, Program Governance and Project Portfolio Management, within Pillar 5 of the Momentum 2030 strategic plan means contributing to the integrated management of a…
Added 57 mins ago
Automotive Parts Advisor - Jim Pattison Toyota Victoria
The Jim Pattison Auto Group
Victoria, BC
Jim Pattison Toyota Victoria is seeking a customer-focused, dependable, and organized Automotive Parts Advisor to join our team. As a key member of the Parts Department, you’ll be the…
Added 1 hour ago
S
IT Technology Services Senior Specialist - Linux Administration, Hyperscaler, Pacemaker Operations
SAP
Toronto, ON
- Full-time
Enhanced Operations Service Senior Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for…
Added 1 hour ago
FH
Pharmacy Technician
Fraser Health
Vancouver, BC
- Full-time
…and provide an integrated approach to pharmaceutical care and service excellence patients, residents and clients committed to investing in your professional development in building an…
Added 1 hour ago
K
Manager, People & Change
KPMG
Vancouver, BC
- Full-time
Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?
Added 1 hour ago
RB
Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
You will provide quality client service and help deepen relationships with existing clients through ongoing, efficient support to both clients and the Advisor Team.
Added 1 hour ago
GO
Human Resource Consultant I&II
Government of Yukon
Whitehorse, YT
- Full-time
Initiative, accountability, organization and time management skills to manage competing priorities and deliver high-quality client service.
Added 1 hour ago
R&
Tax Manager
Robertson & Company Ltd.
Mississauga, ON
- Full-time
Build and maintain strong client relationships as a trusted advisor
Added 2 hours ago
TT
Product Advisor
Truro Toyota
Truro, NS
- Full-time
Role Description The Product Advisor is a full-time, on-site role based at Truro Toyota in Truro, NS. In this role, the Product Advisor will welcome guests to the dealership, conduct needs…
Added 3 hours ago
C
Account Manager (Spanish Speaker)
Cloudtalk
Remote, Canada
- Full-time
- Remote
…directly to your clients' KPIs. Position yourself as a trusted advisor - not just a vendor contact - and build durable relationships with decision makers and executive…
Added 3 hours ago
C
Account Manager (Spanish Speaker)
CloudTalk
Toronto, ON
- Full-time
…directly to your clients' KPIs. Position yourself as a trusted advisor - not just a vendor contact - and build durable relationships with decision makers and executive…
Added 4 hours ago
S
Paid Services Beauty Advisor - Part Time
sephora.com
St. John's, NL
- $18.5 to $23.15 CAD / hour
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 4 hours ago
S
Beauty Advisor - Full Time
sephora.com
Red Deer, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 4 hours ago
RG
CONSTRUCTION PROJECT MANAGER
Rank Group
Halifax, NS
- Full-time
Based in Halifax, Nova Scotia, Rank Group is a full-service real estate firm, providing services such as property development, construction, property management, property maintenance, space…
Added 4 hours ago
S
Vice President, Index Management – Equity Rebalancing, Canada
Solactive
Toronto, ON
- Full-time
…base, identify new business opportunities, and act as a trusted advisor to deliver exceptional client service and long-term partnership…
Added 5 hours ago
G&
service advisor - auto repair
GRANVILLE & AVERY AUTOMOTIVE
Vancouver, BC
- $30 to $45 CAD / hour
- Full-time
- On-site
Added 5 hours ago
RA
Senior Investment Specialist
Recrute Action
Montréal, QC
- $75,000 to $85,000 CAD / year
- Full-time
- On-site
…package.<br/></div><div>? Retirement plan after 6 months of service.<br/></div><div>? Employee share ownership program.<br/></div><div>? Employee wellness program.<br/></div><div>? Access…
Added 5 hours ago
PD
parts advisor
Pat's Driveline
Fort McMurray, AB
- From $36 CAD / hour
- Full-time
- On-site
Added 5 hours ago
RM
Sales Associate | Canmore (Full-Time, October - January)
Rocky Mountain Soap Company
Canmore, AB
- From $19 CAD / hour
- Full-time
- On-site
…for the new world of Rocky?</p><p>The position The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all…
Added 5 hours ago
RM
Sales Associate | Banff (Part-Time, October - January)
Rocky Mountain Soap Company
Banff, AB
- From $19 CAD / hour
- Part-time
- On-site
…for the new world of Rocky?</p><p>The position The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all…
Added 5 hours ago
RM
Sales Associate | Banff (Full-Time, October - January)
Rocky Mountain Soap Company
Banff, AB
- From $19 CAD / hour
- Full-time
- On-site
…for the new world of Rocky?</p><p>The position The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all…
Added 5 hours ago
DA
Automotive Service Technician
Dave's Auto Electric Limited
Charlottetown, PE
- Full-time
Communicate findings and repair recommendations to the Service Advisor or Service Manager.

Sirva

Relocation Advisor 1

Ottawa, ON, Canada

$21.63 CAD / hour

Apply About employer

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Job details

Pay: $21.63 CAD / hour
Posting language: English
Posted: Oct 6, 2026

Original job description

Role Overview

As a Relocation Advisor, you will contribute to Sirva’s success by providing essential support to relocating Government of Canada transferees and their families. The Advisor is the only point of contact for our transferees, delivering all services offered under the relocation programs via multiple channels. You will provide guidance, assistance, administrative support and expense management. As well, you will manage and monitor transferee expectations and requests, to resolve issues timely and effectively.

*Enhanced Security Clearance is required, as provided by the Government of Canada.

Essential functions & Responsibilities

Level 1

30%

Provide relocation assistance and support via emails, inbound & outbound phone calls and chats – answer general inquiries on benefits and entitlements as per the relocation directive, expense management and Secure Website

25%

Deliver planning sessions for IA/ER, On Assignment, Domestic, Unaccompanied and First moves – provide relocation policy, process, and expense management advice via scheduled 30-minute sessions by phone or video call

25%

Manage expenses – review and process advance requests and expense claims for IA/ER, On Assignment, Domestic, Unaccompanied and First moves

10%

Update relocation files – record detailed notes for each communication & action to the corresponding relocation file

Perform various administrative tasks to support the Contact Centre

Qualifications

We are looking for those with a strong desire to achieve the best outcome for transferee satisfaction. Relocating is stressful and you will take appreciation in knowing the actions you take have made an impact on an exciting chapter in our transferee's life. In fact, you will be serving those who serve our country.

To be successful in this position you:

You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Possess strong customer service and communication skills across multiple digital platforms, including video calls, chats, emails and phone calls
Are highly organized with effective time management skills to manage multiple transferee requests at one time across a number of different clients
Demonstrate relevant experience of working in a fast paced environment, delivering quality and timely services to meet service level agreements
Are a self-starter with initiative and have the drive to succeed
Are able to work independently as well as in a team environment; use your judgement to make sound decisions
Are bilingual, which is highly advantageous
Are keen to Identify areas for enhancement or improvement; work with management to systematically resolve.

Other Information:

Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the BGRS Company Security Officer (CSO)

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable provincial and federal laws, we provide the following salary information for this position:

Position Title: Relocation Advisor I
Salary Range: $21.63 CAD/HR
Benefits: Comprehensive benefits package that includes choice of two Medical plans and two dental plans; Retirement plan, RRSP employer match (after 1 year), Life & Disability Insurance, and more. Benefits are based on employment status and may not be available for temporary or part-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside Canada, salaries will take into account local currency and market conditions, which may differ from the CAD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
Vacancy Status: This posting reflects an existing vacancy within our organization.

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally - a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.

Apply About employer

More about this job

Responsibilities

The Relocation Advisor serves as the primary point of contact for Government of Canada transferees, providing guidance on relocation policies and managing expense claims. They are responsible for delivering planning sessions, maintaining accurate relocation files, and resolving transferee issues in a timely manner.

Requirements

Candidates must possess strong customer service and communication skills, with the ability to work effectively in a fast-paced environment. An Enhanced Security Clearance from the Government of Canada is a mandatory requirement for this position.

Skills

Customer service
Communication skills
Time management
Expense management
Administrative support
Problem solving
Data entry
Bilingualism
Attention to detail
Organization
Interpersonal skills

Benefits

Medical plans
Dental plans
Retirement plan
RRSP employer match
Life insurance
Disability insurance

Visa sponsorship

Not detected in the job text

Keywords

Relocation services
Government of Canada
Expense management
Customer service
Security clearance
Administrative support
Policy guidance
Transferee support
Client relations
Service level agreements
Data management
Communication
Time management
Bilingual
Mobility programs

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