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SITECH Eastern Canada Ltd. / SITECH Est Canada Ltée.

Technical Support Specialist

Burlington, ON, L7M 1A6, Canada

Pay: Salary: $80,000 annually depending on experience.
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

SITECH Eastern Canada Ltd., is hiring a Technical Support Specialist in Burlington. SITECH is the authorized dealer for Trimble Heavy and Civil Engineering construction products, software and services, as well as industry leading machine control systems. We are seeking candidates with experience with surveying, estimating, construction equipment, earthmoving operations. Prior customer service and/or experience with construction technologies and software, such as Trimble, Topcon, Leica, Spectra, a plus.

What we offer:

- Company pension
- Dental care
- Disability insurance
- Employee Assistance Program
- Employee Stock Purchase Plan
- Extended health care
- Life insurance
- Paid time off
- Vision care

Salary: $80,000 annually depending on experience.

Technology Support Specialist Responsibilities:

Provide technical support to customers who use Trimble Construction Surveying equipment and software, Machine Control and Guidance equipment, Trimble Business Center software and Trimble’s web based software;
Offer on-site assistance and troubleshooting when necessary;
Provide remote support through phone, email. or remote desktop tools to help customers resolve technical issues;
Conduct training sessions or workshops for customers to ensure they understand how to use Trimble products effectively;
Maintain a deep understanding of Trimble's surveying, machine control and guidance and office products and keeping up-to-date with new product releases, updates and features;
Diagnose and resolve technical issues and challenges that customers encounter with Trimble equipment and software;
Create and update technical documentation and guides to help customers troubleshoot common issues on their own;
Document and record processes accurately;
Use available training to continue upgrading current skill set;
Willing to travel as required;
Perform other duties as assigned.

Must-haves for this role:
• Post-secondary education
• Effective Communication Skills
• Positive Attitude

Our Commitment to Inclusion

SITECH Eastern Canada is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, SITECH provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.

Artificial Intelligence (AI)

Use of Artificial Intelligence- By Recruiters & Hiring Managers

At SITECH, people are at the centre of our recruitment process. While we may use artificial intelligence (AI) tools for limited administrative purposes (such as writing creative outreach messages, summarizing interview notes or transcribing reference checks) AI is never the decision maker. Resumes and candidate information are personally reviewed by our recruiters, and all hiring decisions are made by people who bring judgment, care, and expertise to each match. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process.

Use of Artificial Intelligence- By Candidates

We recognize that candidates may choose to use artificial intelligence (AI) tools to support their job search, for example, to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – so that we can make the best possible match between you and the organizations we serve.

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More about this job

Responsibilities

Provide technical support and troubleshooting for Trimble surveying, machine control, guidance, and office products through on-site visits and remote channels. Train customers, maintain product knowledge, create technical documentation, accurately record processes, and travel as required.

Requirements

Post-secondary education, effective communication skills, and a positive attitude are required. Experience with surveying, estimating, construction equipment, or earthmoving operations is sought; customer service and familiarity with construction technology or software such as Trimble, Topcon, Leica, or Spectra are advantages.

Skills

Technical Support
Customer Service
Troubleshooting
Construction Surveying
Machine Control
Guidance Systems
Trimble Business Center
Remote Desktop Support
Customer Training
Technical Documentation
Process Documentation
Surveying
Estimating
Construction Equipment
Earthmoving Operations
Communication

Benefits

Company Pension
Dental Care
Disability Insurance
Employee Assistance Program
Employee Stock Purchase Plan
Extended Health Care
Life Insurance
Paid Time Off
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Trimble
Trimble Construction Surveying Equipment
Trimble Business Center
Machine Control
Guidance Systems
Construction Technology
Topcon
Leica
Spectra
Surveying
Estimating
Construction Equipment
Earthmoving Operations
Technical Support
Customer Service
Troubleshooting
Remote Desktop
Customer Training
Technical Documentation
Process Documentation
Product Updates
On-Site Assistance
Remote Support
Travel

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