Technical Support Specialist

SITECH Eastern Canada Ltd., is hiring a Technical Support Specialist in Burlington. SITECH is the authorized dealer for Trimble Heavy and Civil Engineering construction products, software and services, as well as industry leading machine control systems. We are seeking candidates with experience with surveying, estimating, construction equipment, earthmoving operations. Prior customer service and/or experience with construction technologies and software, such as Trimble, Topcon, Leica, Spectra, a plus.

What we offer:

• • Company pension
  • Dental care
  • Disability insurance
  • Employee Assistance Program
  • Employee Stock Purchase Plan
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Salary: $80,000 annually depending on experience. 

Technology Support Specialist Responsibilities:

• Provide technical support to customers who use Trimble Construction Surveying equipment and software, Machine Control and Guidance equipment, Trimble Business Center software and Trimble’s web based software;
• Offer on-site assistance and troubleshooting when necessary;
• Provide remote support through phone, email. or remote desktop tools to help customers resolve technical issues;
• Conduct training sessions or workshops for customers to ensure they understand how to use Trimble products effectively;
• Maintain a deep understanding of Trimble's surveying, machine control and guidance and office products and keeping up-to-date with new product releases, updates and features;
• Diagnose and resolve technical issues and challenges that customers encounter with Trimble equipment and software;
• Create and update technical documentation and guides to help customers troubleshoot common issues on their own;
• Document and record processes accurately;
• Use available training to continue upgrading current skill set;
• Willing to travel as required;
• Perform other duties as assigned.

Must-haves for this role:
• Post-secondary education
• Effective Communication Skills
• Positive Attitude

Our Commitment to Inclusion

SITECH Eastern Canada is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, SITECH provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know, and we will work with you to meet your needs.

Artificial Intelligence (AI)   

Use of Artificial Intelligence- By Recruiters & Hiring Managers   

At SITECH, people are at the centre of our recruitment process. While we may use artificial intelligence (AI) tools for limited administrative purposes (such as writing creative outreach messages, summarizing interview notes or transcribing reference checks) AI is never the decision maker. Resumes and candidate information are personally reviewed by our recruiters, and all hiring decisions are made by people who bring judgment, care, and expertise to each match. Our commitment is to use technology responsibly, while ensuring fairness, transparency, and respect at every stage of the process.

Use of Artificial Intelligence- By Candidates   

We recognize that candidates may choose to use artificial intelligence (AI) tools to support their job search, for example, to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – so that we can make the best possible match between you and the organizations we serve.