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Added 2 hours ago
Growth Marketing Manager
Wagepoint
Remote, Canada
$115,000 to $125,000 CAD / year
Full-time · Remote
Partner with Sales, Product, Content, and Customer Success so growth programs line up with business priorities, and share channel and lead quality insights with our SMB Sales team.
Added 2 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…
Added 8 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…
Added 8 hours ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
…problems that do not yet have an obvious playbook. You will lead an internal team and external agency partners while working closely with performance marketing/UA, product, brand, and…
Added 8 hours ago
Senior Product Manager
MatchBox Consulting Group
Vancouver, BC
Contract
Define and lead the product vision, strategy, roadmap, and evolution of the Content Ecosystem, including content operations, creative workflows, digital asset management, product content,…
Added 10 hours ago
Social Media & Marketing Coordinator
Klick
Toronto, ON
Full-time
The Social Media & Marketing Coordinator supports Klick’s internal Brand Experience team in delivering social media and digital marketing programs across Klick-owned channels. The role…
Added 10 hours ago
Communications Assistant
Manufacturing Job Site
Thunder Bay, ON
Internship
JOIN OUR TEAM AND HELP LEAD WITH CARE, COMPASSION AND COMMITMENT!
Added 10 hours ago
Social Media & Marketing Coordinator
Klick
Toronto, ON
Full-time
The Social Media & Marketing Coordinator supports Klick’s internal Brand Experience team in delivering social media and digital marketing programs across Klick-owned channels. The role…
Added 14 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…
Added 16 hours ago
Digital Marketing & AI Automation Assistant
RE/MAX Realty Services
Brampton, ON
Full-time
Our goal is to expand our real estate and mortgage businesses using artificial intelligence, digital marketing, CRM automation and effective lead-generation strategies.
Added 18 hours ago
Email Program Manager
Chartered Professional
Toronto, ON
Full-time
As Email Program Manager, you will lead and evolve CPA Ontario's email and SMS/MMS programs, driving strategy, innovation and audience engagement across these channels. You will advance our…
Added 21 hours ago
Bid Manager
Recruitment By Design
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
…Interest (EOI) and will be responsible for the organization of bid content, documentation, processes and pipeline data required to continuously improve the quality and success of all…
Added 1 day ago
CRM and Digital Marketing Specialist
Kia Canada
Mississauga, ON
Full-time
The CRM & Digital Marketing Specialist role will be the anchor to innovate, support and hold together marketing activities across CRM, Website, Lead Management, Dealer Digital Activities,…
Added 1 day ago
Proposal Manager
AtkinsRéalis
Toronto, ON
$100,200 to $137,700 CAD / year
Full-time
…role in driving market growth across AtkinsRéalis. You will lead and contribute to high‑profile, client‑centric proposal efforts that position us as a trusted partner for solving our…
Added 1 day ago
ECH - Manager, Marketing (12-Month Contract)
The Employee Experience Team
Vaughan, ON
Monitor online (Google and Meta) marketing performance and analytics, providing strategic recommendations to optimize campaign effectiveness and lead generation.
Added 1 day ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…
Added 1 day ago
Recruiting Lead & Talent Partner
Karbon Digital
Toronto, ON
Part-time
We are scaling our engineering, AI research, product, and enterprise GTM teams and are looking for a Recruiting Lead to build a world-class talent pipeline.
Added 1 day ago
Business Development Representative - French Speaking
Zendesk
Montreal, QC · Canada - Montreal - Hybrid
Full-time
…including sales & product managers, industry sales directors, and marketing. You will be responsible for identifying, uncovering and qualifying opportunities that contribute to a…
Added 2 days ago
Marketing Operations Manager
Optro
Remote, Canada
$102,000 to $140,000 CAD / year
Full-time · Remote
This role exists to make our marketing systems reliable - so campaigns launch clean, leads route correctly, and the data behind our funnel can be trusted.
Added 2 days ago
E-Commerce and Analytics Manager
H.I.S Canada Travel Inc.
Toronto, ON
Full-time
Reports To: Senior Director, Integrated Marketing
Added 2 days ago
Software Development Engineer II, Omnichannel Metrics (OCM) - Measurement, Ad Tech, and Data Science (MADS)
Amazon
Toronto, ON
You will lead technical design reviews, mentor engineers, and raise the engineering bar across the team. You'll partner directly with applied scientists on ML model productionization and…
Added 2 days ago
VP, Direct Venture Marketing
Wawanesa Insurance
Calgary, AB · AB · Winnipeg, MB · Toronto, ON · ON · Hybrid - Canada, ON · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
Develop and lead the D2M growth strategy, channel plans, and experimentation framework to optimize acquisition, conversion, retention, lifetime value, and marketing ROI across paid, earned,…
Added 2 days ago
Proposal Manager
S.I. Systems ULC
Ottawa, ON
$90,000 to $105,000 CAD / year
Full-time
Lead the end-to-end proposal lifecycle from opportunity qualification through final submission
Added 2 days ago
Marketing CRM Automation Specialist
Resolve Sleep Health
Toronto, ON
Up to $80,000 CAD / year
Full-time
We are looking for a highly technical and commercially minded Marketing Automaton Specialist to lead patient engagement communications across email, SMS, and lifecycle marketing programs.…
Added 2 days ago
Senior Full-Stack Developer
St. Joseph Communications
Toronto, ON
$100,000 to $120,000 CAD / year
…creativity, technology and journalism intersect to deliver content that resonates and performs. From integrated creative studios and advanced ad-tech to a portfolio of iconic media brands,…

SiteMax Systems Inc.

Account Development Manager

Vancouver, BC, Canada

Pay: $70,000 to $80,000 CAD / year
Job type: Part-time
Apply by: Mar 23, 2027
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Do you enjoy thinking on your feet, learning new technology, and turning ideas into action? At SiteMax, we're looking for a curious, motivated problem-solver who thrives in a fast-paced environment and enjoys helping customers achieve their goals.

SiteMax helps construction teams simplify jobsite operations and keep their people, projects, and information connected. We're utilizing the latest AI strategies to innovate and transform construction jobsite operations, and we're looking for people who are excited to help customers embrace new ways of working.

This role brings together customer relationships, hands-on implementation, account development, and product communication. You'll own a segment of accounts end to end, from onboarding through adoption, renewal, and growth.

The role

As an Account Development Manager, you'll own and manage a segment of SiteMax accounts with day-to-day autonomy over onboarding, adoption, retention, satisfaction, and the customer relationship.

This is a full-lifecycle role. You'll run your own onboardings, configure the platform to how each customer actually works, monitor how the account is tracking, and lead the conversations that keep it healthy and growing. You'll also support the Director on larger implementations and account reviews.

Working closely with sales, Pro Services, and engineering, you'll turn customer goals into practical next steps. Your day might include running a kickoff, building out a customer's Time Center work rules, coordinating a training session, launching a product announcement campaign, chasing a failed payment, preparing renewal materials, or spotting where a growing contractor could get more out of the platform.

You'll need curiosity, sound judgment, and the ability to keep multiple priorities moving while following through on the details.

This role reports to the Director of Customer Success and Revenue Operations, who holds final decision authority on account direction, renewals, and commercial terms.

What you'll do

Own the customer relationship

Own a segment of accounts with day-to-day autonomy over the relationship, adoption, and retention.
Become a knowledgeable point of contact who understands customer priorities and keeps conversations moving forward.
Proactively engage at-risk or underutilized accounts, with support from the Director on commercial decisions.
Ask thoughtful questions, bring the right people together, and follow customer requests through to completion.

Deliver onboarding and implementation

Run hands-on onboarding for your accounts, including kickoffs, setup sessions, and go-live, and support the Director on larger implementations.
Configure SiteMax modules to customer requirements: Time Center work rules, forms, report templates, user roles, and permissions.
Provision and administer users and seats, and post seat changes to the pro-services channel for billing.
Build and deliver tailored training, remote and on-site, including custom walkthroughs and decks suited to each account's users.
Gather requirements for Pro Services and custom builds, coordinate delivery with Pro Services and Development, and track through to go-live.

Drive adoption and growth

Monitor usage and engagement, deliver targeted guidance, and help customers build habits that create lasting value.
Identify opportunities for additional seats, expanded use, and plan upgrades that align with customer needs.
Flag churn and expansion opportunities to the Director and drive the follow-through.
Lead account reviews that highlight customer progress, demonstrate value, and build plans around future goals.

Run product communication campaigns

Plan and run product communication campaigns that keep customers informed about new features, releases, and changes.
Write release announcements, in-app messages, and customer emails in partnership with Product and Marketing.
Tailor messaging by customer type and use case so each account hears what is relevant to them.
Track campaign engagement and use the results to drive adoption of new capabilities.

Support renewals

Track customer health indicators, prepare renewal materials, and lead renewal outreach and conversations in partnership with the Director.
Commercial negotiation, pricing, and final renewal terms rest with the Director.

Keep the account operationally clean

Maintain accurate HubSpot CRM records: log calls, emails, and account changes, and keep deal and line item data current.
Monitor and follow up on overdue invoices, failed payments, and credit card expirations, working with billing to resolve issues.
Facilitate data clean-up, account updates, and customer handoffs between departments.
Support the automation of billing communication and lifecycle workflows.
Submit a weekly portfolio update covering renewals, churn risk, expansion, and roadblocks.

Help customers embrace innovation

Stay current with SiteMax's evolving capabilities, including AI-driven developments, and explain their practical relevance to customers.
Share product feedback internally and help turn customer achievements into reviews, case studies, and referrals.
Contribute to HubSpot playbooks, customer-facing resources, and account-specific enablement content.

What you bring

You enjoy a varied day, take initiative, and know how to prioritize. You're comfortable learning as you go, resourceful about finding answers, and clear about keeping others informed.

You'll bring:

Experience in customer success, account management, or a similar customer-facing role with ownership of a book of accounts.
Strong problem-solving skills and the ability to translate customer goals into clear, practical actions.
An aptitude for technology and an interest in how software and AI can improve everyday work. Comfort configuring software to a customer's requirements is a real part of this job.
Confident written and verbal communication, including the ability to explain software to different audiences.
Experience writing customer-facing communications, such as product announcements, newsletters, or email and in-app campaigns.
Strong organizational skills and reliable follow-through across multiple customer priorities.
A relationship-building mindset and the ability to recognize opportunities that benefit both the customer and the business.
Confidence leading conversations about customer value, renewals, and account growth.
A collaborative approach and a willingness to take ownership.

Experience with SaaS, construction technology, or tools such as Google Workspace, HubSpot, Jira, Slack, and Intercom is an asset. Direct construction industry experience is not required. We welcome relevant post-secondary education or equivalent practical experience. Occasional travel may be required.

What success looks like

Your impact will show up in customers who use SiteMax confidently, feel supported, and continue to grow with us. We'll look at:

Gross Revenue Retention across your accounts: retaining recurring revenue and minimizing churn and downgrades.
Expansion surfaced and progressed within your book.
Onboarding time-to-value and successful go-lives for the accounts you implement.
Customer engagement and product adoption.
Reach and engagement of your product communication campaigns.
CRM health: accurate, current HubSpot data across your accounts.
Timely, thoughtful follow-through on customer requests.
Customer feedback, reviews, case studies, and referrals.

Growth path

You'll start with a defined segment of accounts and take on progressively more strategic, higher-value accounts as you build experience with the platform and the industry. Over time, and at the Director's discretion, you'll move toward fuller independent ownership of larger client relationships, including account scheduling, documentation, and commercial follow-up.

Why SiteMax?

SiteMax helps thousands of contractors address the everyday challenges of construction management. Our team brings together business developers, engineers, and industry professionals with a close connection to our product and customers.

We're investing in new ways to improve jobsite operations, using the latest AI strategies alongside practical industry knowledge to guide innovation. In this role, you'll help connect that innovation to the people using SiteMax every day, and bring their insights back to the team.

We value initiative, collaboration, and practical ideas. You'll have room to contribute, colleagues who share their expertise, and opportunities to grow within the company.

We offer:

Medical and dental benefits to support your health and well-being.
Gym access to help you stay active.
An office in a AAA building in downtown Vancouver, with a central location to connect and collaborate.
Professional development and career growth, supported by a team that invests in its people.

Compensation

The salary range for this role is $70,000 to $80,000 CAD per year.

Location

Our office is located in a AAA building in downtown Vancouver, British Columbia. The role is hybrid, with a minimum of 3 days a week in the office.

SiteMax is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of customer accounts across onboarding, implementation, adoption, retention, renewals, and growth, including configuring SiteMax and delivering tailored training. Coordinate with internal teams, run product communication campaigns, maintain accurate CRM and billing records, and identify customer risks and expansion opportunities.

Requirements

Candidates should have experience in customer success, account management, or a similar customer-facing role with responsibility for a portfolio of accounts, along with strong communication, organization, problem-solving, and follow-through. The role also calls for technology aptitude, comfort configuring software, and experience creating customer-facing communications; SaaS, construction technology, and tools such as HubSpot are assets, while relevant post-secondary education or equivalent practical experience is welcomed.

Skills

Customer Success
Account Management
Software Implementation
Customer Onboarding
Software Configuration
Product Adoption
Customer Retention
Renewal Support
Account Growth
Customer Training
Product Communications
HubSpot CRM
Problem-Solving
Project Coordination
Written and Verbal Communication

Benefits

Medical Benefits
Dental Benefits
Gym Access
Professional Development
Career Growth

Visa sponsorship

Not detected in the job text

Keywords

SiteMax
Construction Technology
SaaS
Artificial Intelligence
Customer Success
Account Management
Customer Onboarding
Software Implementation
Time Center
Forms
Report Templates
User Roles and Permissions
Customer Training
Product Adoption
Customer Retention
Renewals
Account Growth
HubSpot
Google Workspace
Jira
Slack
Intercom
Pro Services
Billing Workflows
Customer Health
Gross Revenue Retention
Account Reviews

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