Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
Associate, Commercial Real Estate
Coast Capital Savings
Victoria, BC
Reporting to the Director, Commercial Real Estate, the Associate supports an assigned team of Relationship Managers in the Commercial Real Estate team in the preparation, execution and…
Added 21 mins ago
Psychologist, Adolescent Psychiatry - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
Full-time
Plan and organize the provision of services for specified programs or patient group(s), in consultation with the Head of Psychology or designate and in collaboration with the Clinic/Program…
Added 21 mins ago
Internal Medicine
Health Match BC
Nanaimo, BC
Full-time
Support quality, safety, and performance frameworks for future service delivery.
Added 21 mins ago
Internal Medicine
Health Match BC
Nanaimo, BC
Full-time
Support quality, safety, and performance frameworks for future service delivery.
Added 1 hour ago
Director, Customer Experience
Flair Airlines Ltd.
Calgary, AB · Vancouver, BC · Toronto, ON
Full-time
Join Flair’s Customer Experience team, where service delivery and digital solutions shape the experience across every stage of the journey. Reporting to the Vice President, Customer…
Added 2 hours ago
Manager, Member Services
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$86,000 to $131,000 CAD / year
Full-time
Reporting directly to the Director, Member Services, the Manager/Team Lead position is responsible for managing a team that delivers service to HOOPP members primarily via incoming calls…
Added 2 hours ago
Project Officer - DLCP
Winnipeg Regional Health Authority
Winnipeg, MB
…for all MJA-inclusive projects to manage project information and issues; manage agreements; support Shared-Health related MJA project communications; issue and track the completion,…
Added 2 hours ago
Executive Director Clinical Digital Solutions
Winnipeg Regional Health Authority
Winnipeg, MB
We have an opportunity for an executive director clinical digital services, who will lead a consultative clinical digital solution practice in support of Manitoba’s Clinical Preventive…
Added 2 hours ago
Senior Director, Head, SRE and Production Operations
Royal Bank of Canada
Toronto, ON
Full-time
Ensure availability and uptime of applications in scope according to defined service level objectives
Added 3 hours ago
(ASD-W) - School Psychologist I or II - District Based - Permanent
Jobbe
Fredericton, NB
Full-time
respond to DESS Requests for services as directed by the Director of ESS and or their designates.
Added 3 hours ago
Assistant Math Learning Center Director for Mathnasium of Southpark Meadows
Greater Austin Asian Chamber of Commerce
Winnipeg, MB
Part-time
Support the Center Director in administering student assessments and developing student learning plans
Added 4 hours ago
Forklift Operator
Griff Building Supplies
New Westminster, BC
Full-time
The Forklift Operator reports to the Director of Logistics and is responsible for safely and efficiently preparing, loading, and moving lumber, beams, and other building materials to…
Added 5 hours ago
Operations Manager
Astanor
BC · British Columbia, Canada
Full-time
Track and report on market-level operational metrics (on-time performance, service issues, cost) to the National Director of Operations
Added 5 hours ago
Clinical Nurse Specialist – Priority Populations
Fraser Health
Surrey, BC
Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 5 hours ago
Local Department Head - Emergency Medicine - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
Part-time
Supporting the Vision, Values, Purpose, and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 5 hours ago
Leader, Trades & Maintenance, Facilities Management
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
Full-time
Bring your demonstrated leadership and consultation skills to this exciting opportunity as a Leader, Trades & Maintenance, Facilities Management, Fraser Health's Facilities Maintenance &…
Added 6 hours ago
Cook Supervisor, Full Time
Compass Group Canada
Lethbridge, AB
Full-time
Assist Food Service Director in maintaining accurate daily production records and completing all required documentation, reports, and logs as assigned
Added 6 hours ago
Project Manager 1
University of Victoria
Victoria, BC
Full-time
As stewards of the campus, Facilities Management (FMGT) fosters and enriches an inviting and functional environment that welcomes and supports all who come here. Facilities Management's…
Added 6 hours ago
Senior Manager, Manufacturing
OmniaBio
Hamilton, ON
$135,000 to $145,000 CAD / year
Full-time
…multi-shift GMP manufacturing operations supporting clinical and commercial cell and gene therapy programs at OmniaBio's Hamilton facility. Reporting to the Senior Director, Operations, the…
Added 6 hours ago
HR and Administrative Assistant
The University of British Columbia
Vancouver, BC
$4,594 to $4,827 CAD / month
Full-time
Reports directly to the Manager, Support Services and Faculty Initiatives for day-to-day supervision and Director, Administration and Operations for all administrative matters. Works…
Added 6 hours ago
Manager, Program, Support & Compliance
County of Simcoe
Midhurst, ON
Full-time
Reporting to the Director, Community Partnerships, Policy & Business Intelligence, the position acts as a key member of the management team and divisional lead for strengthening…
Added 7 hours ago
Outreach Program Manager
The Salvation Army in Canada
Windsor, ON
Full-time
Meet and communicate with City representatives and other community partners regarding Housing services, client needs, programming expectations, service delivery, and emerging concerns.
Added 7 hours ago
Bus Driver- Casual
COGIR Real Estate
Kelowna, BC
Part-time
Able to plan and organize transportation service.
Added 7 hours ago
Business Management Consultant, Private Banking
CIBC
Toronto, ON
Full-time
As Business Management Consultant, Private Banking, you will lead the execution of strategic and operational business management activities for CIBC’s national Private Banking team.…
Added 7 hours ago
Program Manager, WSIB Programs, Ontario
Lifemark Health Group
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
Reporting into the Senior Director, Channel Operations this role serves as the primary point of contact for WSIB, and the Ontario Workers’ Network, and is responsible for overseeing intake,…

SiteMax Systems Inc.

Account Development Manager

Vancouver, BC, Canada

Pay: $70,000 to $80,000 CAD / year
Job type: Part-time
Apply by: Mar 23, 2027
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Do you enjoy thinking on your feet, learning new technology, and turning ideas into action? At SiteMax, we're looking for a curious, motivated problem-solver who thrives in a fast-paced environment and enjoys helping customers achieve their goals.

SiteMax helps construction teams simplify jobsite operations and keep their people, projects, and information connected. We're utilizing the latest AI strategies to innovate and transform construction jobsite operations, and we're looking for people who are excited to help customers embrace new ways of working.

This role brings together customer relationships, hands-on implementation, account development, and product communication. You'll own a segment of accounts end to end, from onboarding through adoption, renewal, and growth.

The role

As an Account Development Manager, you'll own and manage a segment of SiteMax accounts with day-to-day autonomy over onboarding, adoption, retention, satisfaction, and the customer relationship.

This is a full-lifecycle role. You'll run your own onboardings, configure the platform to how each customer actually works, monitor how the account is tracking, and lead the conversations that keep it healthy and growing. You'll also support the Director on larger implementations and account reviews.

Working closely with sales, Pro Services, and engineering, you'll turn customer goals into practical next steps. Your day might include running a kickoff, building out a customer's Time Center work rules, coordinating a training session, launching a product announcement campaign, chasing a failed payment, preparing renewal materials, or spotting where a growing contractor could get more out of the platform.

You'll need curiosity, sound judgment, and the ability to keep multiple priorities moving while following through on the details.

This role reports to the Director of Customer Success and Revenue Operations, who holds final decision authority on account direction, renewals, and commercial terms.

What you'll do

Own the customer relationship

Own a segment of accounts with day-to-day autonomy over the relationship, adoption, and retention.
Become a knowledgeable point of contact who understands customer priorities and keeps conversations moving forward.
Proactively engage at-risk or underutilized accounts, with support from the Director on commercial decisions.
Ask thoughtful questions, bring the right people together, and follow customer requests through to completion.

Deliver onboarding and implementation

Run hands-on onboarding for your accounts, including kickoffs, setup sessions, and go-live, and support the Director on larger implementations.
Configure SiteMax modules to customer requirements: Time Center work rules, forms, report templates, user roles, and permissions.
Provision and administer users and seats, and post seat changes to the pro-services channel for billing.
Build and deliver tailored training, remote and on-site, including custom walkthroughs and decks suited to each account's users.
Gather requirements for Pro Services and custom builds, coordinate delivery with Pro Services and Development, and track through to go-live.

Drive adoption and growth

Monitor usage and engagement, deliver targeted guidance, and help customers build habits that create lasting value.
Identify opportunities for additional seats, expanded use, and plan upgrades that align with customer needs.
Flag churn and expansion opportunities to the Director and drive the follow-through.
Lead account reviews that highlight customer progress, demonstrate value, and build plans around future goals.

Run product communication campaigns

Plan and run product communication campaigns that keep customers informed about new features, releases, and changes.
Write release announcements, in-app messages, and customer emails in partnership with Product and Marketing.
Tailor messaging by customer type and use case so each account hears what is relevant to them.
Track campaign engagement and use the results to drive adoption of new capabilities.

Support renewals

Track customer health indicators, prepare renewal materials, and lead renewal outreach and conversations in partnership with the Director.
Commercial negotiation, pricing, and final renewal terms rest with the Director.

Keep the account operationally clean

Maintain accurate HubSpot CRM records: log calls, emails, and account changes, and keep deal and line item data current.
Monitor and follow up on overdue invoices, failed payments, and credit card expirations, working with billing to resolve issues.
Facilitate data clean-up, account updates, and customer handoffs between departments.
Support the automation of billing communication and lifecycle workflows.
Submit a weekly portfolio update covering renewals, churn risk, expansion, and roadblocks.

Help customers embrace innovation

Stay current with SiteMax's evolving capabilities, including AI-driven developments, and explain their practical relevance to customers.
Share product feedback internally and help turn customer achievements into reviews, case studies, and referrals.
Contribute to HubSpot playbooks, customer-facing resources, and account-specific enablement content.

What you bring

You enjoy a varied day, take initiative, and know how to prioritize. You're comfortable learning as you go, resourceful about finding answers, and clear about keeping others informed.

You'll bring:

Experience in customer success, account management, or a similar customer-facing role with ownership of a book of accounts.
Strong problem-solving skills and the ability to translate customer goals into clear, practical actions.
An aptitude for technology and an interest in how software and AI can improve everyday work. Comfort configuring software to a customer's requirements is a real part of this job.
Confident written and verbal communication, including the ability to explain software to different audiences.
Experience writing customer-facing communications, such as product announcements, newsletters, or email and in-app campaigns.
Strong organizational skills and reliable follow-through across multiple customer priorities.
A relationship-building mindset and the ability to recognize opportunities that benefit both the customer and the business.
Confidence leading conversations about customer value, renewals, and account growth.
A collaborative approach and a willingness to take ownership.

Experience with SaaS, construction technology, or tools such as Google Workspace, HubSpot, Jira, Slack, and Intercom is an asset. Direct construction industry experience is not required. We welcome relevant post-secondary education or equivalent practical experience. Occasional travel may be required.

What success looks like

Your impact will show up in customers who use SiteMax confidently, feel supported, and continue to grow with us. We'll look at:

Gross Revenue Retention across your accounts: retaining recurring revenue and minimizing churn and downgrades.
Expansion surfaced and progressed within your book.
Onboarding time-to-value and successful go-lives for the accounts you implement.
Customer engagement and product adoption.
Reach and engagement of your product communication campaigns.
CRM health: accurate, current HubSpot data across your accounts.
Timely, thoughtful follow-through on customer requests.
Customer feedback, reviews, case studies, and referrals.

Growth path

You'll start with a defined segment of accounts and take on progressively more strategic, higher-value accounts as you build experience with the platform and the industry. Over time, and at the Director's discretion, you'll move toward fuller independent ownership of larger client relationships, including account scheduling, documentation, and commercial follow-up.

Why SiteMax?

SiteMax helps thousands of contractors address the everyday challenges of construction management. Our team brings together business developers, engineers, and industry professionals with a close connection to our product and customers.

We're investing in new ways to improve jobsite operations, using the latest AI strategies alongside practical industry knowledge to guide innovation. In this role, you'll help connect that innovation to the people using SiteMax every day, and bring their insights back to the team.

We value initiative, collaboration, and practical ideas. You'll have room to contribute, colleagues who share their expertise, and opportunities to grow within the company.

We offer:

Medical and dental benefits to support your health and well-being.
Gym access to help you stay active.
An office in a AAA building in downtown Vancouver, with a central location to connect and collaborate.
Professional development and career growth, supported by a team that invests in its people.

Compensation

The salary range for this role is $70,000 to $80,000 CAD per year.

Location

Our office is located in a AAA building in downtown Vancouver, British Columbia. The role is hybrid, with a minimum of 3 days a week in the office.

SiteMax is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply About employer

More about this job

Responsibilities

Manage a portfolio of customer accounts across onboarding, implementation, adoption, retention, renewals, and growth, including configuring SiteMax and delivering tailored training. Coordinate with internal teams, run product communication campaigns, maintain accurate CRM and billing records, and identify customer risks and expansion opportunities.

Requirements

Candidates should have experience in customer success, account management, or a similar customer-facing role with responsibility for a portfolio of accounts, along with strong communication, organization, problem-solving, and follow-through. The role also calls for technology aptitude, comfort configuring software, and experience creating customer-facing communications; SaaS, construction technology, and tools such as HubSpot are assets, while relevant post-secondary education or equivalent practical experience is welcomed.

Skills

Customer Success
Account Management
Software Implementation
Customer Onboarding
Software Configuration
Product Adoption
Customer Retention
Renewal Support
Account Growth
Customer Training
Product Communications
HubSpot CRM
Problem-Solving
Project Coordination
Written and Verbal Communication

Benefits

Medical Benefits
Dental Benefits
Gym Access
Professional Development
Career Growth

Visa sponsorship

Not detected in the job text

Keywords

SiteMax
Construction Technology
SaaS
Artificial Intelligence
Customer Success
Account Management
Customer Onboarding
Software Implementation
Time Center
Forms
Report Templates
User Roles and Permissions
Customer Training
Product Adoption
Customer Retention
Renewals
Account Growth
HubSpot
Google Workspace
Jira
Slack
Intercom
Pro Services
Billing Workflows
Customer Health
Gross Revenue Retention
Account Reviews

Report this job