Junior Branch Manager (Downtown Thurlow branch)
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Experience and Education You have a minimum of 1–2 years of work experience in sales and customer service, along with strong knowledge of customer care techniques and processes
- Posting language
- English
- Posted
Original job description
Job Description
Do you want to lead a team and deliver exceptional customer experiences? As a Junior Branch Manager at SIXT, you will develop your team members while ensuring that we are providing a first-class customer service experience. As an essential part of the team, you will assist with increasing profitability as you train and develop with your staff. Use your customer service background and emerging leadership skills to grow your branch and your career. Look forward to outstanding development opportunities with a base salary of $55,000 plus a generous annual bonus plan capped at $30,000!
YOUR ROLE AT SIXT
About us:
We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Do you want to lead a team and deliver exceptional customer experiences? As a Junior Branch Manager at SIXT, you will develop your team members while ensuring that we are providing a first-class customer service experience. As an essential part of the team, you will assist with increasing profitability as you train and develop with your staff. Use your customer service background and emerging leadership skills to grow your branch and your career. Look forward to outstanding development opportunities with a base salary of $55,000 plus a generous annual bonus plan capped at $30,000!
YOUR ROLE AT SIXT
- You lead the team to ensure that daily responsibilities and assigned tasks are complete and maintained at performance standard levels
- You train and support the ongoing development of new hires, assuring the necessary tools and information are in place to incubate success
- You exert strong team building skills through goal setting, motivation, and follow-up to reach those goals, while improving the team and facilitating communication among its members
- You exceed and meet departmental objectives, including conversion targets and lead generation, and strive continually for new ways to increase sales opportunities
- You create a sense of ownership within the team, resolve employee issues, communicate the company's purpose, core values, and vision, and ensure that employees follow their schedules as designed
- You document general reports on each team member's performance and targets, ensuring that they exceed expectations, and perform other job-related duties as assigned
- Experience and Education You have a minimum of 1–2 years of work experience in sales and customer service, along with strong knowledge of customer care techniques and processes
- Supervisory and Communication Skills You possess good supervisory and strong communication skills, with the ability to coach, motivate, and interact with others; the ability to communicate in other languages is a plus
- Organization and Customer Service You have exceptional interpersonal and relationship-building skills, strong organizational skills with the ability to multi-task, and the ability to manage stressful or unusual situations to maintain good customer service
- Licence & Authorization You must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future
- Age and License You are at least 21 years old, must hold a valid Provincial driver's licence with a clean driving record, and available for day, evening and weekend shifts. Limited travel within Canada and United States is required.
- Paid Time Off: Enjoy a generous vacation policy that increases with tenure.
- Comprehensive Healthcare & Life Insurance: Access to medical, dental, and vision coverage, along with life insurance for added security.
- Bonus Plan: Benefit from a performance-based bonus plan to reward your achievements.
- Uniform Provided: Receive a full uniform at no cost to maintain a professional appearance.
- Exclusive Benefits: Access to a company car as well as special rental rates for family and friends.
- Employee Assistance Program: Access to the Employee Assistance Program for personal and professional support when needed.
- Registered Retirement Savings Plan (RRSP): Save for your future with our company-matching RRSP program.
About us:
We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
More about this job
Responsibilities
Lead the branch team by assigning and monitoring daily work, training and developing employees, and fostering communication and accountability. Meet departmental objectives, improve sales opportunities and profitability, address employee issues, and document team performance.
Requirements
Applicants need 1–2 years of sales and customer service experience, strong customer care knowledge, and supervisory, communication, organizational, and interpersonal skills. They must be authorized to work in Canada without sponsorship, be at least 21, hold a valid provincial driver's licence with a clean record, and be available for day, evening, and weekend shifts.
Skills
- Sales
- Customer Service
- Team Leadership
- Staff Training
- Coaching
- Motivation
- Communication
- Team Building
- Goal Setting
- Performance Management
- Lead Generation
- Sales Conversion
- Organization
- Multitasking
- Conflict Resolution
- Relationship Building
Benefits
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Coverage
- Life Insurance
- Performance-Based Bonus Plan
- Company-Provided Uniform
- Company Car
- Employee Assistance Program
- Company-Matching RRSP
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Sales
- Customer Service & Support
- Transportation
Keywords
- SIXT
- Branch Management
- Car Rental
- Mobility Services
- Customer Experience
- Customer Service
- Sales
- Profitability
- Team Leadership
- Staff Development
- Training
- Coaching
- Team Building
- Goal Setting
- Performance Standards
- Conversion Targets
- Lead Generation
- Sales Opportunities
- Employee Relations
- Performance Reporting
- Customer Care
- Provincial Driver's Licence
- Clean Driving Record
- RRSP
- Employee Assistance Program