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Added 44 mins ago
AA
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IT Operations Lead
SJC
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
Our IT team is seeking an IT Operations Lead to manage the people and systems that keep our infrastructure, network, and endpoints secure, reliable, and well maintained. This is a…
Added 1 day ago
AB
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Toronto, ON
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Added 1 day ago
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Junior Systems Administrator / Operations Support Specialist
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Business System Specialist
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Added 2 days ago
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RQ11861 - Systems Administrator/Operations Support Specialist - Junior
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RQ11858 – Oracle Cloud Integration Specialist – Senior
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Added 2 days ago
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RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 2 days ago
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RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 2 days ago
SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 2 days ago
SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 2 days ago
SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
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Added 3 days ago
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SJC

IT Operations Lead

Toronto, ON, Canada

$80,000 to $95,000 CAD / year · Full-time

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Job details

Pay: $80,000 to $95,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Experience: Proven team-lead experience coaching and developing IT staff; 1-2+ years management experience. 4+ years contributing consistently on modern IT teams.
Posting language: English
Posted: Nov 10, 2026

Original job description

About SJC

SJC stands as Canada’s largest privately owned communications company, distinguished by its portfolio of leading media brands, including Toronto Life, Chatelaine, and Maclean’s. At SJC, creativity, technology and journalism intersect to deliver content that resonates and performs. From integrated creative studios and advanced ad-tech to a portfolio of iconic media brands, we craft and distribute award-winning stories for audiences and advertisers alike. Partnering with organizations across North America, we build marketing solutions that inform, inspire and empower on every platform - from print to emerging digital channels. Our influence - and a 22-year streak on Canada’s Best Managed Companies list - reflects a culture committed to excellence and constant evolution. To learn more about our organization, please visit www.stjoseph.com

About the Role

Our IT team is seeking an IT Operations Lead to manage the people and systems that keep our infrastructure, network, and endpoints secure, reliable, and well maintained. This is a player-coach role: you'll manage and grow a small IT team while remaining hands-on as our Tier 3 escalation point for the more complex issues that come up day to day. The role touches on-prem server administration, networking, cloud infrastructure, and endpoint management, with a strong emphasis on cybersecurity readiness - including planning and running tabletop exercises that stress-test our incident response. We're also looking for someone who brings an automation-first mindset, encouraging the use of AI tools and scripting to reduce manual toil across on-prem and cloud environments. You'll work closely with the Director, Engineering & Technology and other stakeholders across the business to set IT priorities, develop your team, and keep our people prepared for whatever comes next.

What You'll Do in this Role:

Lead, mentor, and develop a small IT team, setting priorities, running performance and growth conversations, and building the team's on-call and incident response capabilities.
Own Tier 3 escalations: stepping in on the trickier infrastructure, networking, and security issues that Tier 1/2 support can't resolve.
Oversee on-prem server infrastructure, corporate networking, cloud infrastructure and identity, and endpoint management, ensuring these are reliable, secure, and well maintained (working with vendors or MSPs where deep specialist support is needed).
Champion the organization's cybersecurity posture, including access management, patching cadence, and backup/recovery practices.
Plan and facilitate cybersecurity tabletop exercises to test and improve incident response readiness across IT and the broader business.
Enforce support standards and processes and hold the team accountable to them.
Assist the Director in evaluating external vendors and managed service providers.
Encourage and guide the adoption of AI tools and automation/scripting to streamline IT operations, user management, and security monitoring.
Collaborate with production, facilities, and business stakeholders to support office and infrastructure needs.
Ensure documentation, systems, and runbooks are kept current to support consistency and knowledge sharing across the team.
Other duties as assigned.

Our ideal candidate:

Experienced IT generalist with solid working knowledge of on-prem server environments and enterprise networks, and a genuine interest in staying hands-on with day-to-day technical problems.
Proven team-lead experience coaching and developing IT staff; 1-2+ years management experience. 4+ years contributing consistently on modern IT teams.
Some hands-on exposure to cybersecurity practices, and comfortable planning or facilitating tabletop exercises and incident response discussions.
Working familiarity with cloud infrastructure and identity/access management concepts (provisioning/deprovisioning, access reviews, conditional access).
Comfortable overseeing endpoint fleets (Windows/MacOS) with the help of standard endpoint management tools.
Enthusiastic about using AI tools and automation/scripting to make IT operations more efficient, even if not a deep scripting expert.
Clear communicator who can explain technical risk and tradeoffs to both technical and non-technical stakeholders, including leadership.
Comfortable with balancing hands-on Tier 3 work with people management, planning, and strategic responsibilities.

Your Skills Include:

On-prem & networking: General comfort administering Windows Server and/or Linux environments and troubleshooting LAN/WAN, VPN, and firewall issues.
Cloud & identity: Working knowledge of a major cloud provider (e.g., AWS, Azure, GCP) and identity/access tools (e.g., Active Directory/Entra ID, SSO).
Endpoint management: Familiarity with common endpoint management tools (e.g., Microsoft Intune, JAMF, SCCM) for provisioning and securing devices.
Cybersecurity: General understanding of incident response planning, tabletop exercise facilitation, and security best practices.
AI & automation: Interest and some experience in using AI tools or scripting/automation platforms to streamline IT operations.
Service management: Experience with ticketing/ITSM tools, SLA design, and Tier 1–3 support structures.
People leadership: Demonstrated experience managing, mentoring, or leading IT staff, including performance management and team development.
Education: A bachelor's degree in Information Technology, Computer Science, or equivalent practical experience.

Benefits at SJC:

SJC is committed to the well-being and professional development of its employees. Our comprehensive benefits package includes:

Health and Dental Benefits

Employee & Family Assistance Program (EFAP) and access to online health & wellness resources through Homewood Health.
Scholarship program available for employees’ children.
Exclusive employee subscription rates for SJC publications.
A complimentary 1-year Toronto Life Insider membership.
Discounted annual GoodLife membership.
Participation in the Perkopolis Perk Program, offering employee pricing at a wide range of retailers.

A Workplace Built for Everyone:

SJC Values

Amaze our customers: We put our customers’ evolving needs at the heart of the business and inspire through our ideas, quality and service.
Be relentlessly curious: We take the initiative to learn, try new things and brainstorm the next big idea.
Respect every individual as equal: We value diversity as the means to creativity and cultivate a collaborative environment where everyone belongs.
Innovate and adapt with urgency: Forward-thinking and flexible, we react quickly and boldly to change.
Contribute to our community: We apply our resources and passions to make a difference – for people and our planet

Accommodations at SJC

SJC is proud to be an equal-opportunity employer, where everyone feels welcome and has the opportunity to thrive. We're committed to creating inclusive and barrier-free recruitment processes and work environments. If you're contacted for an interview and require any accommodations to ensure a fair and equitable experience, please let our Human Resources team know. We'll handle any information you share with complete confidentiality.

Inclusion at SJC

Equality and respect for all is one of our founding values and core beliefs at SJC. We are a diverse group with associates of all ages, orientations, races and talents. We celebrate this diversity and we draw strength from it. Inclusivity at SJC means fostering a culture that welcomes and respects each individual as equal – both inside our walls and within the larger community.

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More about this job

Responsibilities

Lead and develop a small IT team while serving as the Tier 3 escalation point for complex infrastructure, networking, and security issues. Oversee on-premises and cloud systems, endpoints, cybersecurity readiness, automation, vendor relationships, and operational documentation.

Requirements

Candidates should have at least four years of experience on modern IT teams and one to two or more years of management experience, with hands-on knowledge of server environments, enterprise networks, cloud identity, endpoint management, and cybersecurity. A bachelor's degree in Information Technology or Computer Science, or equivalent practical experience, is requested; strong communication, team development, and interest in automation are also important.

Skills

IT Team Leadership
Windows Server Administration
Linux Administration
Network Troubleshooting
Cloud Infrastructure
Identity And Access Management
Endpoint Management
Cybersecurity
Incident Response
Tabletop Exercise Facilitation
AI Tools
Scripting And Automation
IT Service Management
Tier 3 Support
Vendor Management
Technical Communication

Benefits

Health And Dental Benefits
Employee And Family Assistance Program
Online Health And Wellness Resources
Scholarship Program For Employees’ Children
Discounted SJC Publication Subscriptions
Complimentary Toronto Life Insider Membership
Discounted GoodLife Membership
Perkopolis Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Windows Server
Linux
LAN/WAN
VPN
Firewalls
AWS
Azure
Google Cloud Platform
Active Directory
Microsoft Entra ID
Single Sign-On
Conditional Access
Microsoft Intune
JAMF
SCCM
Endpoint Management
Cybersecurity
Incident Response
Tabletop Exercises
Access Management
Patching
Backup And Recovery
AI Tools
Scripting
Automation
ITSM
Service-Level Agreements
Tier 1–3 Support
Managed Service Providers
On-Call Support

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