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Skillbase Group

System Engineer

Canada

Contract

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Job details

Job type: Contract
Experience: 5+ years of experience in a customer-facing technical engineering role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Systems Engineer

We are looking for an experienced Systems Engineer to support the implementation, testing, troubleshooting, and ongoing operation of telecommunications and system monitoring solutions within customer environments.

Key Responsibilities

Support solution implementation, configuration, testing, validation, and acceptance.
Provide technical support and troubleshooting within customer environments.
Investigate incidents, perform root cause analysis, and coordinate resolution with internal Tier 2, Tier 3, R&D, and project teams.
Develop and execute end-to-end test plans.
Support customer teams with solution operation and troubleshooting.
Prepare technical documentation and customer-facing materials.
Lead technical discussions and drive issues through to resolution.
Configure and fine-tune solutions to meet customer requirements.

Technical Skills

Strong Linux administration and troubleshooting skills.
Experience with Python and Linux Shell scripting.
Working knowledge of OpenStack, Heat templates, Azure AKS, Docker, Ansible, Kubernetes, virtualization, and microservices.
Good understanding of TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and Syslog.
Experience with SIP/IP Telephony and Wireshark/packet capture analysis.
Familiarity with 5G call flows and 5GC SBI components.
Knowledge of Kafka, Elastic, Spark, and MariaDB is an advantage.
Familiarity with LDAP, SSO, and identity management solutions is desirable.

What We’re Looking For

5+ years of experience in a customer-facing technical engineering role.
Strong troubleshooting, analytical, and problem-solving abilities.
Experience reproducing customer issues and working with engineering and support teams to resolve them.
Experience working in Agile/Scrum environments.
Strong communication and interpersonal skills, with the ability to explain complex technical issues clearly.
Comfortable working with international teams across different locations and time zones.
Autonomous, proactive, organised, and able to manage multiple priorities.
Customer-focused with a strong sense of ownership and a collaborative approach.
Willingness to learn and work with new technologies.

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More about this job

Responsibilities

Implement, configure, test, validate, and support telecommunications and system monitoring solutions in customer environments. Troubleshoot incidents, coordinate root cause analysis and resolution with internal teams, develop end-to-end test plans, and prepare technical documentation and customer-facing materials.

Requirements

Requires 5+ years of experience in a customer-facing technical engineering role, strong troubleshooting and analytical skills, and experience reproducing customer issues and collaborating with engineering and support teams. Candidates should have strong Linux skills, Python and shell scripting experience, familiarity with telecommunications and cloud/container technologies, and clear communication skills; Agile/Scrum experience is also expected.

Skills

Linux Administration
Python
Shell Scripting
Troubleshooting
Root Cause Analysis
Test Planning
OpenStack
Kubernetes
Docker
Ansible
TCP/IP
SIP/IP Telephony
Wireshark
5G Call Flows
Customer Support
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Linux
Python
Linux Shell Scripting
OpenStack
Heat Templates
Azure AKS
Docker
Ansible
Kubernetes
Virtualization
Microservices
TCP/IP
UDP
TLS
SSH
RTP
SIP
HTTP
DNS
NAT
Syslog
SIP/IP Telephony
Wireshark
Packet Capture Analysis
5G Call Flows
5GC SBI
Kafka
Elastic
Spark
MariaDB

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