System Engineer

Systems Engineer

We are looking for an experienced Systems Engineer to support the implementation, testing, troubleshooting, and ongoing operation of telecommunications and system monitoring solutions within customer environments.

Key Responsibilities

• Support solution implementation, configuration, testing, validation, and acceptance.
• Provide technical support and troubleshooting within customer environments.
• Investigate incidents, perform root cause analysis, and coordinate resolution with internal Tier 2, Tier 3, R&D, and project teams.
• Develop and execute end-to-end test plans.
• Support customer teams with solution operation and troubleshooting.
• Prepare technical documentation and customer-facing materials.
• Lead technical discussions and drive issues through to resolution.
• Configure and fine-tune solutions to meet customer requirements.

Technical Skills

• Strong Linux administration and troubleshooting skills.
• Experience with Python and Linux Shell scripting.
• Working knowledge of OpenStack, Heat templates, Azure AKS, Docker, Ansible, Kubernetes, virtualization, and microservices.
• Good understanding of TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and Syslog.
• Experience with SIP/IP Telephony and Wireshark/packet capture analysis.
• Familiarity with 5G call flows and 5GC SBI components.
• Knowledge of Kafka, Elastic, Spark, and MariaDB is an advantage.
• Familiarity with LDAP, SSO, and identity management solutions is desirable.

What We’re Looking For

• 5+ years of experience in a customer-facing technical engineering role.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Experience reproducing customer issues and working with engineering and support teams to resolve them.
• Experience working in Agile/Scrum environments.
• Strong communication and interpersonal skills, with the ability to explain complex technical issues clearly.
• Comfortable working with international teams across different locations and time zones.
• Autonomous, proactive, organised, and able to manage multiple priorities.
• Customer-focused with a strong sense of ownership and a collaborative approach.
• Willingness to learn and work with new technologies.