CCR
- Whitby, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Description
Customer Care Representative - Skin Vitality Medical Clinic: We are seeking an enthusiastic Customer Care Representative to join our team!
Skin Vitality Medical Clinic is the #1 Provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt® and Morpheus 8® in Canada with 14 Locations in Ontario. We have grown 1000% in the last 5 years, opening 4 new locations in 2022. If it’s growth within a company you are looking for, look no further.
Description: The Customer Care Representative role here at Skin Vitality plays a pivotal role as we engage with our patients through diverse communication channels. It serves as the central hub of our patient interactions, reflecting our commitment to maintaining seamless connections and providing comprehensive support to meet their needs.
Monday to Sunday: 7:00 AM to 11:00 PM
Must be available for days, evenings and weekends.
Job Responsibilities
Job Type: Full-time
Ability To Commute/relocate
Customer Care Representative - Skin Vitality Medical Clinic: We are seeking an enthusiastic Customer Care Representative to join our team!
Skin Vitality Medical Clinic is the #1 Provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt® and Morpheus 8® in Canada with 14 Locations in Ontario. We have grown 1000% in the last 5 years, opening 4 new locations in 2022. If it’s growth within a company you are looking for, look no further.
Description: The Customer Care Representative role here at Skin Vitality plays a pivotal role as we engage with our patients through diverse communication channels. It serves as the central hub of our patient interactions, reflecting our commitment to maintaining seamless connections and providing comprehensive support to meet their needs.
Monday to Sunday: 7:00 AM to 11:00 PM
Must be available for days, evenings and weekends.
Job Responsibilities
- Manage inbound phone calls, text, chat, and social media platform queues promptly
- Meet booking ratio targets and quality assurance standards
- Audit test, phone and chat communication for quality and efficiency
- Provide informed product and treatment information to patients
- Maintain a high level of professionalism and urgency
- Participation in ongoing coaching sessions and professional development training
- Ability to type 60 words per minute
- Computer and keyboarding skills are required
- Multitasking while maintaining performance and personable demeanor
- Delivering top-notch customer service
- Proficiency in the English language, including strong verbal and written communication
- Self-motivation and a positive outlook
- Reliability and dependability
- Able to handle challenging customer issues
Job Type: Full-time
Ability To Commute/relocate
- Whitby, ON: reliably commute or plan to relocate before starting work (required)
More about this job
Responsibilities
Handle patient inquiries across phone, text, chat, and social media channels, providing timely support and information about products and treatments. Meet booking and quality targets, audit communications, and participate in coaching and professional development.
Requirements
Applicants must be able to type 60 words per minute and have computer and keyboarding skills. Strong English communication, multitasking, customer service, reliability, self-motivation, and the ability to handle challenging customer issues are required.
Skills
- Customer Service
- Verbal Communication
- Written Communication
- Typing
- Computer Skills
- Keyboarding
- Multitasking
- Time Management
- Professionalism
- Problem Solving
- Reliability
- Product Knowledge
- Quality Assurance
- Phone Support
- Live Chat Support
- Social Media Communication
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Healthcare
Keywords
- Customer Care Representative
- Patient Support
- Inbound Calls
- Text Support
- Live Chat
- Social Media
- Booking Targets
- Quality Assurance
- Communication Audits
- Product Information
- Treatment Information
- Botox
- Juvéderm
- CoolSculpting
- PRP Hair Restoration
- Sculptra
- EMSculpt
- Morpheus 8
- Aesthetic Medicine
- Medical Clinic
- Customer Service
- Professional Development
- Typing 60 Words Per Minute