CCR
- Whitby, ON, Canada
Up to $20 CAD / hour · Full-time
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Job details
- Pay
- Up to $20 CAD / hour
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Job description:
Customer Care Representative - Skin Vitality Medical Clinic: We are seeking an enthusiastic Customer Care Representative to join our team!
Skin Vitality Medical Clinic is the #1 Provider of Botox®, Juvéderm®, CoolSculpting®, PRP Hair Restoration, Sculptra®, EMSculpt® and Morpheus 8® in Canada with 14 Locations in Ontario. We have grown 1000% in the last 5 years, opening 4 new locations in 2022. If it’s growth within a company you are looking for, look no further.
Description: The Customer Care Representative role here at Skin Vitality plays a pivotal role as we engage with our patients through diverse communication channels. It serves as the central hub of our patient interactions, reflecting our commitment to maintaining seamless connections and providing comprehensive support to meet their needs.
Monday to Sunday: 7:00 AM to 11:00 PM
Must be available for days, evenings and weekends.
Job Responsibilities:
- Manage inbound phone calls, text, chat, and social media platform queues promptly
- Meet booking ratio targets and quality assurance standards
- Audit test, phone and chat communication for quality and efficiency
- Provide informed product and treatment information to patients
- Maintain a high level of professionalism and urgency
- Participation in ongoing coaching sessions and professional development training
Skills Required:
- Ability to type 60 words per minute
- Computer and keyboarding skills are required
- Multitasking while maintaining performance and personable demeanor
- Delivering top-notch customer service
- Proficiency in the English language, including strong verbal and written communication
- Self-motivation and a positive outlook
- Reliability and dependability
- Able to handle challenging customer issues
If you are passionate about customer care and eager to grow with a leading company in the aesthetic medical field please submit your CV today. We look forward to welcoming you to our team!
Job Type: Full-time
Ability to commute/relocate:
- Whitby, ON: reliably commute or plan to relocate before starting work (required)
More about this job
Responsibilities
The Customer Care Representative manages inbound patient communications across phone, text, chat, and social media platforms. They are responsible for meeting booking targets, maintaining quality standards, and providing accurate information about aesthetic treatments.
Requirements
Candidates must be able to type 60 words per minute and possess strong computer and keyboarding skills. Proficiency in English and the ability to work flexible shifts, including days, evenings, and weekends, are required.
Skills
- Customer service
- Typing 60 wpm
- Computer skills
- Keyboarding
- Multitasking
- Communication
- Verbal communication
- Written communication
- Self-motivation
- Professionalism
- Problem solving
- Social media management
- Booking management
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Healthcare
- Administrative
Keywords
- Customer Care Representative
- Aesthetic Medical
- Botox
- Juvéderm
- CoolSculpting
- PRP Hair Restoration
- Sculptra
- EMSculpt
- Morpheus 8
- Inbound calls
- Quality assurance
- Patient interaction
- Booking ratio
- Professional development
- Social media
- Customer support