Patient Experience Coordinator
- Burlington, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Patient Experience Coordinator - Skin Vitality Medical Clinic
Bring your customer service experience to a rewarding role in medical aesthetics.
We’re looking for personable, dependable professionals who bring positive energy, take initiative, and know how to make a great first impression.
Be the First Smile Patients See
At Skin Vitality, every exceptional patient experience begins the moment someone walks through our doors.
As a Patient Experience Coordinator, you’ll be a welcoming first point of contact for our patients. Your professionalism and positive energy will set the tone for each visit, helping make the experience seamless, comfortable, and memorable.
If you enjoy connecting with people and thrive in a busy environment, we’d love to meet you.
About Skin Vitality
Skin Vitality Medical Clinic is North America's #1 Provider of Botox, Dermal Fillers, CoolSculpting, Sculptra, DP4 Microneedling, Hair Restoration, EMSELLA, and more. Established in 1992, with 14 clinic locations across Southern Ontario, our growing team of doctors, nurses, and physiotherapists have been helping Canadians look and feel their best for over 30 years.
We offer opportunities to learn, grow, and build a rewarding career alongside experienced clinic and healthcare professionals.
What You’ll Do
Experience in reception, hospitality, luxury retail, hotels, medical or dental clinics, spas, salons, or other customer service roles is an asset.
We provide training on our systems and processes. We’re looking for people who bring warmth, initiative, and a commitment to delivering an exceptional patient experience.
Why You’ll Love Working Here
This is a full-time, in-person position.
Applicants Must
If you're passionate about people, love creating exceptional experiences, and want to build your career with an industry leader, we'd love to hear from you.
Apply today to join Skin Vitality Medical Clinic.
Bring your customer service experience to a rewarding role in medical aesthetics.
We’re looking for personable, dependable professionals who bring positive energy, take initiative, and know how to make a great first impression.
Be the First Smile Patients See
At Skin Vitality, every exceptional patient experience begins the moment someone walks through our doors.
As a Patient Experience Coordinator, you’ll be a welcoming first point of contact for our patients. Your professionalism and positive energy will set the tone for each visit, helping make the experience seamless, comfortable, and memorable.
If you enjoy connecting with people and thrive in a busy environment, we’d love to meet you.
About Skin Vitality
Skin Vitality Medical Clinic is North America's #1 Provider of Botox, Dermal Fillers, CoolSculpting, Sculptra, DP4 Microneedling, Hair Restoration, EMSELLA, and more. Established in 1992, with 14 clinic locations across Southern Ontario, our growing team of doctors, nurses, and physiotherapists have been helping Canadians look and feel their best for over 30 years.
We offer opportunities to learn, grow, and build a rewarding career alongside experienced clinic and healthcare professionals.
What You’ll Do
- Welcome patients with warmth, enthusiasm, and professionalism.
- Answer incoming calls and respond to patient inquiries with confidence and care.
- Schedule appointments efficiently and help keep daily clinic operations running smoothly.
- Guide patients through check-in and check-out.
- Process payments and maintain accurate patient information.
- Collaborate with physicians, nurses, and clinic teams to support timely appointments.
- Help maintain a clean, organized, and welcoming clinic environment.
- Build relationships by making every patient feel valued and cared for.
- A passion for customer service and helping people.
- A positive attitude and strong work ethic.
- Dependability, organization, and attention to detail.
- The ability to manage multiple priorities in a fast-paced environment.
- Clear, professional communication in person, over the phone, and by email.
- A willingness to learn and contribute to a collaborative team.
- Pride in creating an outstanding first impression.
Experience in reception, hospitality, luxury retail, hotels, medical or dental clinics, spas, salons, or other customer service roles is an asset.
We provide training on our systems and processes. We’re looking for people who bring warmth, initiative, and a commitment to delivering an exceptional patient experience.
Why You’ll Love Working Here
- Competitive hourly compensation.
- Comprehensive training and ongoing professional development.
- Career advancement opportunities across our organization.
- A supportive, collaborative team environment.
- Treatment benefits: Complimentary or heavily discounted aesthetic treatments, subject to clinical eligibility.
- Additional perks: Employee skincare pricing and opportunities to learn about treatments.
- The satisfaction of helping patients look and feel their best.
This is a full-time, in-person position.
Applicants Must
- Be available for shifts between 8:00 a.m. and 9:00 p.m., Monday through Friday, and up to 6:00 p.m. on Saturdays.
- Be comfortable travelling to our Burlington, Oakville and Mississauga Clinics as business needs require.
If you're passionate about people, love creating exceptional experiences, and want to build your career with an industry leader, we'd love to hear from you.
Apply today to join Skin Vitality Medical Clinic.
More about this job
Responsibilities
Welcome patients and serve as their first point of contact, responding to inquiries, scheduling appointments, and guiding them through check-in and check-out. Process payments, maintain accurate patient information, coordinate with clinic staff, and help keep the clinic organized and welcoming.
Requirements
Applicants should bring a customer-service mindset, a positive attitude, dependability, organization, and attention to detail, along with the ability to manage multiple priorities in a fast-paced setting. Clear communication and a willingness to learn and collaborate are expected; prior reception, hospitality, retail, or clinic experience is an asset, but training is provided.
Skills
- Customer Service
- Patient Reception
- Appointment Scheduling
- Telephone Communication
- Professional Communication
- Patient Check-In and Check-Out
- Payment Processing
- Organization
- Attention to Detail
- Multitasking
- Time Management
- Team Collaboration
- Initiative
- Dependability
- Creating a Welcoming Environment
Benefits
- Competitive Hourly Compensation
- Comprehensive Training
- Ongoing Professional Development
- Career Advancement Opportunities
- Complimentary or Discounted Aesthetic Treatments
- Employee Skincare Pricing
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Healthcare
- Administrative
Keywords
- Patient Experience
- Medical Aesthetics
- Patient Reception
- Customer Service
- Appointment Scheduling
- Patient Inquiries
- Clinic Operations
- Patient Check-In
- Patient Check-Out
- Payment Processing
- Patient Information
- Physicians
- Nurses
- Clinic Team Collaboration
- Clinic Environment
- Botox
- Dermal Fillers
- CoolSculpting
- Sculptra
- DP4 Microneedling
- Hair Restoration
- EMSELLA
- Skincare