front desk hotel clerk
- Whitehorse, YT, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Security and safety
Languages
English
Education
- Secondary (high) school graduation certificate
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Computer and technology knowledge
- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Internet
Security and safety
- Bondable
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
More about this job
Responsibilities
Register guests, assign rooms, manage reservations and group arrivals, and provide information about hotel services and local points of interest. Process departures and payments, balance cash, maintain reservation and room records, handle calls and guest requests, and follow safety procedures.
Requirements
A secondary school graduation certificate is listed, and previous experience is an asset. The role requires on-site work in a hotel, motel, or resort and involves customer service, computer systems, attention to detail, and standing for extended periods in a fast-paced environment.
Skills
- Guest Registration
- Room Assignment
- Reservation Management
- Guest Check-In and Check-Out
- Payment Processing
- Cash Balancing
- Customer Service
- Telephone Switchboard
- Written Communication
- Oral Communication
- Attention to Detail
- Organization
- Teamwork
- Flexibility
- Emergency Procedures
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Hotel
- Motel
- Resort
- Guest Registration
- Room Assignments
- Reservations
- Group Arrivals
- Guest Departures
- Payment Processing
- Cash Reports
- Balance Sheets
- Central Reservation System
- Multi-Line Switchboard
- Word Processing Software
- Internet
- Telephone Calls
- Wake-Up Calls
- Clerical Duties
- Customer Service
- Emergency Procedures
- Safety Procedures
- Special Needs Assistance
- Local Points of Interest