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Added 14 mins ago
Operations Manager, Tank Rentals & Sales
UFA Co-operative Ltd.
Grande Prairie, AB
BarW is seeking a strategic and entrepreneurial Operations Manager, Tank Rentals & Sales to lead a growing multi-location business across Western Cananda. This role is accountable for…
Added 28 mins ago
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Senior Product Manager (Platform & AI)
PakFactory
Toronto, ON
- Full-time
We're hiring a founding Senior Product Manager (Platform & AI) to own PakFactory’s digital transformation. Partnering directly with the CEO, you will bridge high-level business vision with…
Added 28 mins ago
J
Major Account Manager
JobsMedia.io
Mascouche, QC
- Full-time
We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a…
Added 58 mins ago
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Account Manager - Branded Environments
Kubik
Mississauga, ON
- Full-time
We are the glue that brings strategy, creativity, engineering, and fabrication together to deliver exceptional environments across the globe.
Added 1 hour ago
TT
Program Manager
TTM Technologies
Toronto, ON
- Full-time
The Program Manager is the primary point of accountability for assigned customer programs from quotation through full-scale production. This role coordinates engineering, manufacturing…
Added 1 hour ago
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Expediter
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Toronto, ON
- Full-time
…time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring…
Added 1 hour ago
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Senior Digital Strategy and Growth Manager
Okta
Toronto, ON
- $140,000 to $192,000 CAD / year
- Full-time
As a Senior Digital Growth & Personalization Manager, you'll be the strategic advisor and thought partner to our Digital Strategy team - helping define what to test, why it matters, and…
Added 1 hour ago
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Assistant Manager, Commercialization Programs (6 Month Contract)
Give and Go Prepared Foods
Toronto, ON · Etobicoke, ON
- $80,000 to $95,000 CAD / year
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…This role works cross-functionally and in partnership with Sales to ensure successful execution of new product launches, product changes, and ongoing optimization initiatives aligned to…
Added 1 hour ago
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Development Manager, Land Development
Great Gulf
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- Full-time
…residential development, construction management, software, engineering, panelized manufacturing, architecture, and…
Added 1 hour ago
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Strategic Account Manager - Packaged Gases
Linde
Brampton, ON
- Full-time
The Strategic Account Manager drives profitable growth by winning new strategic accounts and expanding business with existing customers. The role develops and executes strategic account…
Added 1 hour ago
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- Full-time
Kablamo is an impact-driven software engineering company (teamkablamo.com). We bring engineering, data, and AI expertise to solve complex problems, with the intellectual horsepower to know…
Added 1 hour ago
BR
Manager, Risk Control
Brookfield Renewable N.A.
Gatineau, QC
- Full-time
Reporting to the Senior Director, Risk Control, the Manager, Risk Control is responsible for overseeing the analysis, monitoring and management of financial risks associated with energy…
Added 1 hour ago
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Montreal, QC
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Added 1 hour ago
Senior Digital Strategy and Growth Manager
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Toronto, ON
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Aerospace Account Manager - Toronto
Dodge Industrial
Toronto, ON
- Full-time
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· Partner with warehouse operations, finance, engineering, technology, and supply chain teams to evaluate customer requirements, assess operational feasibility, and develop competitive,…
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…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
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Night Supervisor, Manufacturing
CONA Services
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Cambridge, ON · Canada Cambridge (Dundas)
- $63,600 to $79,500 CAD / year
- Full-time
Product Quality Support: Drive product quality issue resolution engaging with Customer Loyalty, Sales, Quality, Engineering, and Technical Support teams including customer-facing messaging…
Added 1 hour ago
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Product Management Specialist
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Burlington, ON
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Added 2 hours ago
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Added 2 hours ago
GeoComply Graduate Rotational Program (Customer, Growth, and Operations)
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…footprint across Canada and the U.S. with close to $1 billion in…
Added 2 hours ago
Specialist, Manufacturing Procurement
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…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
Added 2 hours ago
Specialist, Manufacturing Procurement
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Brampton, ON
…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…

Skydio

Customer Success Manager

Remote, Canada

Remote

The annual base salary range for this position is CA $140,000 - $180,000. · Full-time

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Job details

Pay: The annual base salary range for this position is CA $140,000 - $180,000.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 2, 2026

Original job description

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.

About the Team:

The Customer Success team helps customers turn Skydio into a reliable, repeatable, and enduring operating advantage. We are a rapidly growing team of passionate, mission-driven professionals, who sweat the details and ensure our customers are set up for success.

About the role:

We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage and adoption, retention and expansion of our Canadian public sector and commercial customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Sr. Manager, Enterprise Customer Success and will work closely with our Sales, Solutions Engineering, Product, and Engineering functions to deliver industry leading autonomous solutions that drive value for our customers.

Location: Based in Canada, British Columbia or Ontario, with convenient access to a major airport. This is a remote position with expected travel to customer and Skydio locations.

How you’ll make an impact:

Operate independently and help shape the Canadian GTM and customer success strategy.
Build scalable processes for customer on-boarding, account management and post sales success.
Track and manage all implementation projects with large enterprise customers for successful delivery of technology, services, and program outcomes.
Develop healthy customer relationships and create customer loyalty through proactive engagement, cadence based follow ups, and business reviews.
Quantify product feedback and brief executives to help drive product roadmap that aligns to customers and market needs
Manage ~20x accounts driving adoption to ensure expansions and renewals within the assigned book of business.

What makes you a good fit:

Strong knowledge or previous experience supporting customers in at least one of the following industries: public industries (public safety, transportation) or commercial industries (utilities, oil & gas, AEC).
Proven track record of implementing and scaling new programs and technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules.
Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
Work directly with customers through proactive, metrics based engagement.
Work closely with customers and sales to help drive expansion across the book of business, identifying the vertical specific pain points that could prevent this expansion and growth.
Experience with commercial Unmanned Aircraft Systems and related software development/deployment is a plus but not required.
Fluency in French is preferred but not required.

Requirements

A strong desire to learn, innovate, and adapt to a growing and changing environment.
Willingness to travel approximately 40%.
Ability to work and reside in Canada.
Ability to obtain a Pilot Certificate – Advanced Operations.

Compensation: At Skydio, our compensation packages for regular, full-time employees in Canada include competitive base salaries and comprehensive benefits. Compensation will vary based on factors including skill level, proficiencies, transferable knowledge, and experience. The annual base salary range for this position is CA $140,000 - $180,000. Standard benefits package options comprise group health insurance, paid vacation days, paid sick leave and company holidays, subject to applicable policies and eligibility requirements. This position and all associated benefits are subject to applicable federal and provincial laws, as well as the Company’s policies and eligibility criteria.⁠

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

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More about this job

Responsibilities

The Customer Success Manager will lead implementation, adoption, and retention strategies for Canadian public sector and commercial accounts. They will act as a bridge between customers and technical teams to ensure successful delivery of autonomous drone solutions.

Requirements

Candidates should have experience supporting public or commercial industries and a track record of scaling technology programs. The role requires the ability to travel 40% of the time and the capacity to obtain a Pilot Certificate for Advanced Operations.

Skills

Customer success
Account management
Project management
Technical implementation
Strategic planning
Relationship building
Public sector engagement
Commercial sales
Autonomous flight technology
Hardware and software adoption
Data analysis
Executive communication
Unmanned aircraft systems
Problem solving
Cross-functional collaboration

Benefits

Group health insurance
Paid vacation days
Paid sick leave
Company holidays

Remote locations

British Columbia, Canada
Ontario, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
Autonomous flight
Drones
Public safety
Transportation
Utilities
Oil & Gas
AEC
Hardware
Software
Implementation
Retention
Expansion
GTM strategy
Account management
Unmanned Aircraft Systems
Project management
Technical teams
Pilot Certificate
Advanced Operations

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