Job Description
Job Title: Sales Administration Coordinator
Job Summary
Reporting to the Sales Supervisor, the Sales Administration Coordinator will support the sales Admin team and coordinate with cross functional departments to meet customer requests. They will work with Field Sales and Skyjack Financial Services to verify any details regarding orders from customers, assist with reporting and maintaining monthly ship targets.
This role is on-site.
Responsibility
- Manage daily calls and emails from customers and sales force, providing feedback to inquiries including freight quotes, equipment lead time and ship scheduling.
- Manage customer orders throughout the process (order entry to shipping and invoicing), working with all departments to ensure customer satisfaction.
- Co-ordinate customer forecasted pre-buy orders, ensuring production slots are managed.
- Create and co-ordinate batch ship schedules for plants, based on customer requirements and hip plan. Co-ordinate shipments with customers, carriers and logistics as required.
- Manage customer invoicing, ensuring accuracy. Liaison with AR for processing invoices and credits.
- Co-ordinate with Field Sales, Production, Materials, Logistics and Scheduling to meet customer requests, including order configuration, on-time delivery and problem resolution.
- Work with Field Sales and Skyjack Financial Services as needed to verify details surrounding pending or potential orders for customers, including pricing, terms, lead times and quotation requirements and ensuring financial documents are complete before shipment.
- Perform daily/weekly/monthly reporting (ex. Shipments, open orders) as required for externa and internal use.
- Maintain database records accurately, including customer and order data etc.
- Monitor monthly ship targets and ensure level of shipping is occurring throughout each month to meet targets.
- Manage assigned accounts (ex. Reporting, order entry, point of contact, maintaining relationships)
- Participate in staff meetings, intercompany production, and ship meetings as required.
- Initiate and/or complete as assigned continuous improvement projects.
- Self-motivated to complete all tasks with 100% accuracy and full accountability.
Academic/Educational Requirements
- Post-Secondary education in a Sales or Business-related discipline or previous relevant work experience.
- Minimum of 3 to 5 years’ experience in a Sales support or order management role with hands-on experience in customer interaction.
Required Skills/Experience
- Experience in the manufacturing environment will be an asset.
- Must be capable of interacting with customers effectively while working through inquiries and issues.
- Must be proficient in the use of Microsoft Outlook, Word, and intermediate level Excel.
- Experience working with an ERP system.
- Must have excellent communication skills (oral and written) and above average problem-solving skills.
- Demonstrated organizational skills and be able to work independently with the ability to prioritize and multitask in a fast-paced environment.
- Must be capable of producing reports by extracting and manipulating data from various sources.
- Bilingual in French or Spanish is an asset.
What Linamar Has To Offer
- Competitive Compensation
- Employee Benefits package includes but is not limited to, Drug, Dental & Vision etc.
- Opportunities for career advancement.
- Sustainability Council
- Community based outreach supporting both local and global initiatives and charities.
About Us
Linamar Corporation is a Canadian-founded global manufacturer, renowned for its advanced engineering and innovative product development across diverse industries and markets. Our journey started in 1966 under the visionary leadership of our founder, and today, we remain committed to cultivating a culture of innovation and collaboration.
With access to state-of-the-art tools and resources, you'll have the opportunity to make a meaningful impact alongside a team of driven and passionate professionals. Join us and be part of a company where innovation, collaboration, and growth are at the heart of everything we do.
Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.
