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Skyservice Business Aviation

Flight Coordination Specialist

Calgary, AB, Canada
Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 22, 2026

Original job description

Skyservice Business Aviation

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: https://www.skyservice.com/

Overview of role:

As a Flight Coordination Specialist, you are responsible for acting as a primary contact to assigned aircraft while serving as the first-level operational support resource for Flight Coordinators. You provide advanced operational guidance, support complex trip coordination, perform quality assurance activities, and help ensure the consistent execution of flight operations across the fleet. Working closely with the Team Lead, Flight Coordination, you support operational continuity through mentorship, coaching, and competency development following initial onboarding and training. You escalate unresolved operational, technical, or service issues to the Team Lead as required.

SUMMARY OF RESPONSIBILITIES:

Flight Coordination and Client Support

Act as primary contact for assigned aircraft, while working within the Flight Coordination team to provide seamless operational support from pre-flight planning, through in-flight support and post-flight duties.
Prepare and maintain accurate flight routing and itineraries, ensuring compliance with crew duty and rest requirements, Standard Operating Procedures (SOPs), applicable aviation regulations and client requirements.
Coordinate customs requirements, airport slots, catering, ground transportation, crew logistics and other trip-related services.
Monitor airport conditions, weather, airspace and air traffic control restrictions, and validate aircraft and crew positioning, Minimum Equipment List (MEL) status and other requirements involving trip execution.
Coordinate operational changes and recovery requirements, including revised flight arrangements and replacement aircraft, working with Flight Crew, Maintenance, Client Account Managers and other stakeholders.
Take the lead in the coordination of complex international or high-profile trips as required.
Monitor flight progress and complete required post-trip duties, including flight log updates and follow-up on outstanding items.
Support charter sales with trip quoting and route planning as required.
Maintain proactive communication with clients and their representatives to support a consistent, high-quality client experience.

Operational Support and Quality Assurance

Serve as the first-level operational support resource for Flight Coordinators, providing guidance, troubleshooting, and issue resolution for routine and moderately complex operational matters.
Escalate unresolved operational, technical, client-service, or procedural issues to the Team Lead when additional direction or approval is required.
Maintain awareness of operational activity across assigned aircraft during the shift and provide an additional level of review and quality assurance to identify potential errors, gaps or risks before they impact execution or client service.
Collaborate with Team Lead to support daily workload coordination ad operations priorities.
Collaborate with Flight Coordinators, Evening Flight Followers, Flight crew and cross-functional partners to resolve operations issues and escalate risks or service concerns as appropriate.
Support effective shift handovers by ensuring outstanding operational requirements, risks and follow-up items are clearly communicated.

Training and Team Development

Provide ongoing mentorship, coaching, and competency development following initial onboarding and training led by the Team Lead.
Provide ongoing guidance and mentorship to designated Flight Coordinators following initial onboarding and training, reinforcing established procedures, operational standards and best practices.
Identify knowledge or training gaps and provide feedback to the Team Lead to support ongoing team development and training needs.

Department Support and Improvement

Assist in the investigation and follow-up of service failures, operational incidents and safety-related matters in collaboration with the Team Lead, Supervisor and other appropriate stakeholders.
Identify recurring operational issues, process gaps and improvement opportunities, and contribute frontline operational knowledge to the development and implementation of solutions.
Lead or support special projects and departmental initiatives as assigned by the Team Lead or Supervisor.

QUALIFICATIONS AND SKILLS REQUIRED:

Post-secondary diploma or degree in Aviation Management or a related field, or equivalent combination of education and relevant experience.
Minimum three (3) years of experience in flight management, dispatch or coordination; current Skyservice Flight Coordinators with a minimum of 12 months of Skyservice experience and demonstrated readiness for increased operational responsibility, may be considered.
Working knowledge of flight coordination processes and applicable aviation regulations and requirements, including Canadian Aviation Regulations (CARs), Federal Aviation Administration (FAA) regulations and/or European Union Aviation Safety Agency (EASA) requirements.
Strong operational judgment and problem-solving skills, with the ability to take initiative, make sound decisions and manage multiple priorities in time-sensitive and high-pressure situations.
Demonstrated ability to provide operational guidance and mentorship to others, with a commitment to continuous learning and development.
Strong organizational and multitasking skills, with high attention to detail and the ability to identify operational risks, inconsistencies and potential errors.
Exceptional communication and client-service skills, with the ability to collaborate effectively with Flight Coordinators, Account Managers, Flight Crew, clients, vendors and cross-functional teams.
Adaptable, self-directed and team-oriented, with a positive attitude and demonstrated behaviours consistent with Skyservice’s core values.
Experience working withing a Flight Operating System and proficiency in Microsoft Office applications; knowledge of Skyservice’s systems and operating environment is considered an asset.
Ability to participate in the rotational on-call schedule outside regular business hours and on weekends as needed.

Our perks and benefits include but are not limited to:

Hybrid working arrangements
Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
Employee assistant program
Group retirement savings plan with company matching contribution
Paid time off including sick days and personal days
Employee Referral Program
Service Awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

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More about this job

Responsibilities

The Flight Coordination Specialist acts as a primary contact for assigned aircraft, providing operational support from pre-flight planning through post-flight duties. They also serve as a first-level resource for other coordinators, offering mentorship, quality assurance, and troubleshooting for operational matters.

Requirements

Candidates must have a post-secondary diploma or degree in Aviation Management or a related field, along with at least three years of experience in flight management, dispatch, or coordination. Proficiency in aviation regulations and strong problem-solving skills are essential for this role.

Skills

Flight coordination
Operational support
Aviation regulations
Quality assurance
Mentorship
Coaching
Problem-solving
Communication
Client service
Time management
Multitasking
Flight planning
Logistics
Risk management
Microsoft Office

Benefits

Hybrid working arrangements
Competitive group health benefits
Health plan
Vision plan
Dental plan
Employee assistant program
Group retirement savings plan
Company matching contribution
Paid time off
Sick days
Personal days
Employee Referral Program
Service Awards

Visa sponsorship

Not detected in the job text

Keywords

Aviation
Flight Coordination
Business Aviation
Dispatch
CARs
FAA
EASA
Flight Operating System
Microsoft Office
Operational Support
Quality Assurance
Logistics
Aircraft Management
Charter
Safety
Client Service
Mentorship
Risk Management
Itinerary Planning
Customs
MEL
Flight Crew
Maintenance
Aviation Management

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