Team Lead, Flight Coordination

SKYSERVICE BUSINESS AVIATION

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: https://www.skyservice.com/ 

Your future at Skyservice:

Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams!

OVERVIEW

As Team Lead, Flight Coordination, you will play a key role in supporting the day-to-day operation of the Flight Coordination team and helping ensure the safe, efficient and consistent management of our aircraft fleet.

You will provide frontline operational leadership, help coordinate team priorities and workload, monitor fleet activity, and provide guidance and support to Flight Coordinators, flight crew and clients. Working closely with the Supervisor, Flight Coordination, you will help maintain operational continuity, support regulatory compliance, and contribute to an exceptional client experience.

This is an opportunity for an experienced Flight Coordination professional who enjoys solving problems, supporting others and taking a leadership role in a fast-paced, 24/7 operational environment.

SUMMARY OF RESPONSIBILITIES:

• Daily Operational Leadership

  • Monitor daily operational activity, anticipate potential issues and coordinate appropriate support and recovery actions.
  • Coordinate schedules, daily work assignments and workload distribution to support appropriate coverage across the 24/7 operation.
  • Provide frontline guidance and decision support during complex or time-sensitive situations.
  • Lead daily operational meetings and team huddles to align the team on flight activity, operational requirements, risks, priorities and action items.
  • Support effective shift handovers and follow-up on outstanding operational matters.
  • Escalate significant operational risks, client concerns and recurring issues to the Supervisor, as appropriate.

  Fleet Coordination & Client Support

  • Maintain active oversight of the managed fleet to support safe, efficient and consistent flight operations and client requirements.
  • Manage a reduced portfolio of assigned aircraft in accordance with company policies and established procedures.
  • Provide hands-on support during complex, high-profile or irregular operations and help coordinate recovery efforts when required.
  • Support relationships with third-party vendors providing after-hours operations, international trip support and flight-following services.
  • Partner with Flight Coordinators, flight crew and cross-functional teams to resolve operational matters and deliver a seamless client experience.

  Team Training & Development

  • Support the onboarding and operational training of Flight Coordinators in partnership with Senior Flight Coordinators.
  • Provide day-to-day coaching, guidance and operational support to team members.
  • Identify opportunities to strengthen operational knowledge, training and procedures, and bring recommendations forward to the Supervisor.
  • Support the implementation of new or revised procedures, systems and operational practices.
  • Assist with departmental administration, reporting, vendor programs and cost-saving initiatives.

  Operational Excellence & Continuous Improvement

  • Provide operational coverage and support during Supervisor vacations and absences, with formal people-management responsibilities remaining with the Supervisor or Director, Flight Operations.
  • Partner with the Supervisor to identify recurring operational issues, risks and opportunities for improvement.
  • Contribute operational knowledge and feedback to departmental projects and continuous improvement initiatives.
  • Support special projects and departmental initiatives as assigned.
  • Promote a collaborative, safety-focused and service-oriented team environment aligned with Skyservice’s core values.

QUALIFICATIONS AND SKILLS REQUIRED:

• Post-secondary diploma or degree in Aviation Management or a related field, or equivalent combination of education and relevant experience. 
• Minimum three years of relevant flight management, dispatch, or coordination experience. Current Skyservice employees with strong Flight Coordination experience, demonstrated leadership readiness, and relevant experience from other roles within the organization may also be considered. 
• Strong knowledge of flight coordination processes, applicable aviation regulations and airport requirements. 
• Demonstrated operational leadership, coaching and decision-making skills, including in high-pressure or irregular situations. 
• Strong organizational skills with the ability to prioritize competing requirements in a 24/7 operational environment. 
• Strong communication, collaboration and client-service skills. 
• Positive, team-oriented approach aligned with Skyservice’s core values. 
• Experience with Flight Operating Systems and MS Office; knowledge of Skyservice’s systems and operations is an asset. 
• Flexibility to provide operational coverage and support outside regular business hours as needed. 

Benefits:

We’re committed to supporting our team with a comprehensive and competitive benefits package, including:

• Group health benefits for you and your eligible dependents, including medical, dental, and vision plans

• Access to a confidential Employee Assistance Program (EAP)

• Participation in a Group Retirement Savings Plan with company matching contributions

• Generous paid time off, including sick days and personal days

• Employee Referral Program

• Service Awards to celebrate your milestones

• Paid training supported, helping you grow while we invest in your success

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.