Client Partner - Retail, Vancouver

Job Title: Client Partner: Retail, Vancouver (for vacant role)

We are looking for a Retail Client Partner in Vancouver

At Slalom, we are a purpose led, global business and technology consulting company. We help companies anticipate tomorrow, and accelerate their transition to it.

As a Client Partner with a Retail portfolio, you will be a key leader Slalom’s go-to-market team, accountable for client strategy, revenue, and delivery excellence in accounts. You will set a strategic multi-year direction for your territory, shaping and delivering transformational programs while maintaining operational excellence.

This role requires a leader who thrives in ambiguity, understands the nuanced ecosystem of Canadian retail, and can confidently guide our clients while playing a pivotal role in growing Data and Intelligence revenue and fostering customer-centric go-to-market strategies.

What You’ll Do 

• Build Executive Trust: Establish and scale Slalom’s brand within your assigned accounts by building high-trust, strategic relationships directly with C-suite stakeholders (CIO, CTO, CDO).
• Drive Account Strategy & Sales: Identify and develop a pipeline of opportunities that align with our clients' strategic objectives, partnering seamlessly with internal executive sponsors to align account strategies with overarching Canadian territory market ambitions.
• Shape Modern Solutions: Collaborate with our diverse technical and business teams to define and implement cutting-edge industry solutions, guiding retail clients through complex technology transitions.
• Operate in the Grey: Act as a bridge between emerging global capabilities and immediate client needs, demonstrating the agility to take nascent solutions to market and refine them in real-time alongside our clients.
• Leverage Ecosystems: Develop strong partnerships with relevant Alliance partners in the client ecosystem to drive joint business development and shepherd operational processes.
• Ensure Delivery Excellence: Guide clients from initial ideation to the successful delivery of complex, multi-disciplinary engagements, ensuring quality at every phase.
• Champion Client Satisfaction: Own the overall customer satisfaction survey outcomes, including the transformational scoring that rates Slalom’s overall relationship with our clients.
• Embody Our Core Values: Participate in Slalom leadership forums and act as an active ambassador of Slalom’s culture, fostering an environment of inclusivity and growth.

Key Metrics:

• Senior Principal- Maintain a 60% individual utilization target
• Director - Maintain a 40% individual utilization target
• Drive a personal revenue responsibility in the range of $2.5 to $5 million+
   
   

What You'll Bring
 

• Consulting Leadership: Prior experience in a senior go-to-market or leadership role within a technology or management consulting environment.
• Industry Expertise: Consulting account development and delivery management experience with clients in the retail industry, including deep contextual knowledge of the Canadian landscape.
• Regulatory Acumen: Proven ability to navigate all regulatory, risk, and compliance frameworks inherent to the retail sector.
• Delivery Foundation: A strong foundational core in technical program management, enabling you to rapidly identify delivery gaps, structure complex programs, and ensure operational excellence across a broad range of Data and AI offerings
• Next-Gen Technology Fluency: Deep familiarity with modern technology trends, extending beyond Cloud & Data to explicitly include the strategic application of Artificial Intelligence, agentic workflows, autonomous agent orchestration, and AI Control Plane architectures.
• Ecosystem Experience: Familiarity partnering and delivering with major ecosystem players (AWS, Microsoft, Google, Salesforce) and modern data/AI platforms.
• Commercial Acumen: A strong track record of meeting and exceeding similar revenue targets, with deep experience managing account commercials, including pricing, profitability, and contracts.
• Soft Skills: Excellent negotiation, conflict management, problem solving, and decision-making skills with a high tolerance for ambiguity.

Hybrid/In office: We are hybrid but as a leader in Vancouver we have the expectation that you will maintain in-office contact at client site or in our Slalom downtown offices on three days per week.

Slalom Employee Perks: 
 
 
Tangible perks 
 * Competitive compensation package 

• Vacation (20 days prorated based on start date & wellness/sick days)
• $100 cell phone monthly reimbursement
• Registered Retirement Program (RRSP) & Employer Matching
• Tax-Free Savings Account (TFSA)
• Annual "Thrive Well-Being" Gift Card
• Family planning/ Fertility Benefit
• Maternity/Parental Leave Top-Up
• Medical & Dental Benefits
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy

• Culture & fun!
• Lunch & learns
• Health & wellness activities
• Holiday parties
• Employee community groups
• Social clubs & activities

*All benefits are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Targeted Base Pay Ranges:

The targeted base salary pay range is outlined below:

Senior Principal: $159,000 - $177,000 CAD

Director: $176,000 - $220,000 CAD

Please note if you are hired at Slalom you will be required to complete a background check.