About the Role
We’re looking for an experienced Collections Officer with several years of hands-on experience specifically in collections. This role is intended for candidates whose primary work has involved managing overdue or delinquent accounts, making collections calls, negotiating payments, and following accounts through resolution.
You should be persistent and firm without being aggressive, with strong English communication and follow-through.
Please note: Direct, hands-on collections experience is required for this position.
What You'll Do
- Manage a portfolio of delinquent/overdue accounts.
- Make outbound calls and send emails to follow up on outstanding payments.
- Handle customer objections and payment delays professionally.
- Negotiate payment arrangements and follow up consistently on payment commitments.
- Maintain accurate records and next steps.
- Work toward daily and weekly collections targets and KPIs.
What We're Looking For
- Several years of hands-on experience primarily focused on collections, including managing overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio.
- Experience handling U.S. customers/accounts is strongly preferred.
- Strong spoken and written English.
- Comfortable with high-volume outbound calls.
- Clear, direct, and concise communicator.
- Firm, persistent, and professional.
- Strong follow-through and accountability.
- Comfortable working with targets and performance metrics.
This Role Is Not a Fit If:
- Your experience is primarily Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility.
- Your collections experience has primarily involved clerical, reconciliation, or data-entry duties rather than actively managing overdue accounts and negotiating payments.
We offer:
- CAD $4,000/month gross, depending on relevant experience and demonstrated collections expertise
- Fully remote
