Spanish Tech Support Engineer
- Calgary, AB, Canada
$60,000 to $70,000 CAD / year · Full-time
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Job details
- Pay
- $60,000 to $70,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
We are seeking a Spanish speaking Support Engineer with excellent communication skills and a passion for technology and customer success The ideal candidate will be comfortable working in a fast paced support environment collaborating across teams and delivering exceptional customer experiences
Required Qualifications
Proficiency in Spanish spoken written and reading is mandatory
Excellent spoken and written communication skills in English
Ability to support and resolve customer reported issues in Spanish
Must be willing and able to work from the office on a regular basis as required by the business
Flexible to work during Portuguese business hours and when needed support PST business hours
Strong troubleshooting analytical and problem-solving skills
Excellent logical thinking critical thinking and cross team collaboration abilities
Passion for technology and customer support
Understanding of cloud computing concepts including cloud versus on-premises environments
Familiarity with Microsoft Azure services and deployment concepts is preferred
Azure certifications are a plus
Key Responsibilities
Provide technical support to customers in Portuguese and English through phone email and other support channels
Troubleshoot and resolve complex customer issues related to Microsoft Azure services and technologies
Leverage knowledge of Azure architecture offerings and billing platforms to deliver effective solutions and recommendations
Collaborate with internal support teams and subject matter experts to address escalations and customer concerns
Escalate issues promptly when specialized expertise or additional capabilities are required
Maintain high-quality case documentation and ensure accurate tracking of customer interactions
Handle challenging and business critical customer situations with professionalism and strong communication skills
Continuously develop technical expertise and stay current with Azure technologies and platform updates
Preferred Skills
Working knowledge of Microsoft Azure services technologies and billing platforms
Strong customer facing experience in technical support environments
Excellent analytical troubleshooting and incident management capabilities
Ability to manage multiple priorities while maintaining a customer first mindset
More about this job
Responsibilities
Provide technical support in Spanish and English, troubleshoot complex issues involving Microsoft Azure services, and recommend effective solutions. Document customer interactions, collaborate with internal teams, manage escalations and critical situations, and keep technical knowledge current.
Requirements
Fluency in spoken and written Spanish and strong spoken and written English are required, along with customer support, troubleshooting, analytical, and collaboration skills. Candidates must be able to work regularly from the office and flexibly cover Portuguese business hours and, when needed, PST hours; Azure knowledge and certifications are preferred or advantageous.
Skills
- Spanish Proficiency
- English Communication
- Technical Support
- Customer Service
- Troubleshooting
- Analytical Thinking
- Problem-Solving
- Microsoft Azure
- Cloud Computing
- Azure Architecture
- Incident Management
- Case Documentation
- Escalation Management
- Cross-Team Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
Keywords
- Spanish
- English
- Portuguese Business Hours
- PST Business Hours
- Technical Support
- Customer Success
- Customer Experience
- Microsoft Azure
- Azure Services
- Azure Architecture
- Azure Deployment
- Azure Billing Platforms
- Cloud Computing
- Cloud Environments
- On-Premises Environments
- Troubleshooting
- Problem-Solving
- Analytical Thinking
- Critical Thinking
- Incident Management
- Case Documentation
- Escalation Management
- Customer Support
- Cross-Team Collaboration
- Azure Certifications