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Added 6 mins ago
AVP, Claims, Mid - Market & Specialty
Sovereign Insurance
Montreal, QC
Full-time
…relationship contact, and representing Sovereign Claims at industry, partner and community…
Added 6 mins ago
Audit Finance Operations Manager
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Added 6 mins ago
Technician II - Security
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Added 6 mins ago
Project Coordinator
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Added 6 mins ago
Software Supply Chain Security Engineer
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$65 to $85 CAD / hour
Contract
Partner with software development, security, DevOps, and product teams to develop and implement effective remediation plans.
Added 6 mins ago
Senior Account Executive
GREENTEC
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Full-time
…key relationships over time. The Sr AE becomes a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit and sales growth. You will…
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General Manager
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$140,000 to $170,000 CAD / year
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Added 6 mins ago
Supply Chain Management (SCM) Analyst
Raise
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Full-time
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Project Director
Keller Construction Ltd.
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$150,000 to $180,000 CAD / year
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…quality standards. The Commercial Project Director fosters strong client relationships, manages project risk, and collaborates with internal and external stakeholders to achieve business…
Added 22 mins ago
Mechanical Technologist
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…innovative, sustainable building solutions that prioritize client satisfaction. In this role, you…
Added 22 mins ago
Mechanical Technologist
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…innovative, sustainable building solutions that prioritize client satisfaction. In this role, you…
Added 22 mins ago
Associate, Programmatic Solutions
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Added 35 mins ago
Account Manager Specialist
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…advise. This role will have a significant impact on positive Client relationships along with providing exceptional customer…
Added 35 mins ago
Senior Project Coordinator
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Toronto, ON
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…and Systems (SRS). Scarborough Transit Connect (STC) is the partner for the development…
Added 35 mins ago
Administrative Assistant
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Toronto, ON
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Added 35 mins ago
Senior Research Coordinator
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Added 35 mins ago
Organizational Change Management, Manager
RSM Canada
Toronto, ON
Full-time
Partner with client stakeholders to assess organizational impacts, identify adoption risks, and develop strategies that support successful business outcomes.
Added 35 mins ago
Analyst, Pricing &Risk
Sym-Tech Dealer Services
Richmond Hill, ON
$70,000 to $75,000 CAD / year
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…creativity and results! We are passionate about delivering excellent client service, and an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is…
Added 35 mins ago
Senior Network Security Engineer (CCNP Security Needed)
RSM Canada
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…Security) certification to join our team. As a Cisco Preferred partner delivering enterprise transport, security, wireless, cloud, and data center solutions, we help clients design,…
Added 35 mins ago
Finance & Human Resources Leader
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Our client is a fast-growing Canadian manufacturer of custom conveyor systems, material handling solutions, and precision metal products that has doubled their business in the past 2 years.…
Added 35 mins ago
Executive Assistant to Managing Partner
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$80,000 to $90,000 CAD / year
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Our client is a highly regarded professional services firm in Toronto with an entrepreneurial, collaborative and people-focused culture. The firm is home to a busy and successful team…
Added 35 mins ago
Senior Recruiter
Cielo Talent
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…recruitment cycle. You will act as a brand ambassador for the client, focusing on delivering exceptional talent while providing proactive and timely communication on the status of the…
Added 36 mins ago
Brand Ambassador- Cosmetics IDC
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$26.5 CAD / hour
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Actively recruit new customers and grow the brand’s client base within each location
Added 36 mins ago
Senior Analyst, Digital Business Partner Team
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Full-time
Reports to: Digital Business Partner Team, Multiple Directors and Senior Portfolio Managers
Added 51 mins ago
Client Care Representative - Personal Lines
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Chilliwack, BC
Full-time
…businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth…

Smart, Savvy + Associates

Business Partner, Client Development

Vancouver, BC, Canada

Job type: Full-time
Apply by: Dec 31, 2026
Experience: 5+ years of experience in content strategy, communications, education, instructional design, client enablement, or a related field.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 2, 2026

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Original job description

If you're skilled at turning complex information into clear, useful content that helps people understand what they need to know and what to do next, this role could be a great fit.

Smart, Savvy + Associates is pleased to partner with Technical Safety BC in their search for a Business Partner, Client Development.

In this newly created role, you'll create content that helps Technical Safety BC's clients navigate technical information, regulatory requirements and changes that affect how they work. You'll develop everything from videos, guides and checklists to FAQs and digital resources, taking complicated subject matter and making it practical, accessible and easy to act on.

Working alongside specialists in marketing, communications, and education, you'll determine the right approach for the problem at hand. You'll bring together elements of content strategy, communications and education, thinking about where clients are in their journey, what they need in that moment, and how to reach them in a way that works.

What You’ll Do

Create content that makes complex information easier to understand and act on

Turn technical and regulatory information into clear, practical client resources, including videos, guides, FAQs, checklists, and microlearning.
Develop content for the channels clients already use, from the website and client portal to notifications and campaigns.

Understand the problem before creating the solution

Work with internal teams to understand what clients need to know, where they’re getting stuck, and what behaviour needs to change.
Look across the client journey for opportunities to improve understanding, adoption, and compliance.
Use client feedback, data, and results to understand what’s working and refine your approach.

Be a strategic partner

Collaborate with teams across Technical Safety BC, including Marketing, Communications, Education, Operations, Product and Technical Standards.
Work closely with subject matter experts to translate their knowledge into content clients can understand and use.
Ask good questions, challenge assumptions, and help stakeholders determine the right solution, rather than simply delivering what’s been requested.

What You Bring

5+ years of experience in content strategy, communications, education, instructional design, client enablement, or a related field.
Strong content creation skills, with the ability to take complex subject matter and make it clear, useful, and actionable.
Experience developing content across different formats and channels, ideally including digital resources, video or learning content.
An understanding of the client or customer journey and how content, communications and education can influence behaviour.
Strong stakeholder skills and the confidence to ask questions, provide recommendations and influence without authority.
A strategic mindset and a hands-on approach. You’re as comfortable figuring out what should be created as you are helping create it.
Strong project management skills, with the ability to manage priorities, meet deadlines, and keep others informed along the way.
A degree in Communications, Education, Instructional Design or a related field, or an equivalent combination of education and experience.

Nice to Have

Experience in a technical, regulatory, or similarly complex environment.
Experience with adult learning, microlearning or behavioural insights.
Familiarity with emerging content technologies and AI-enabled tools.

The Details

📍 Location: Vancouver, BC 🏢 Work model: Hybrid, with a minimum of two days per week in office 💰 Compensation: Starting at $49.09/hour, approximately $102,100 annually 🕒 Hours: Full-time, 40 hours per week 🚗 Travel: Occasional travel within BC, approximately 15% or less

If you love digging into complex subject matter, asking good questions and figuring out how to make information genuinely useful, we’d love to hear from you.

About Smart, Savvy + Associates

Smart, Savvy + Associates is a recruitment agency specializing in marketing, communications and creative roles. We work with organizations across Western Canada to connect them with experienced professionals who can make an impact.

We believe diverse teams make organizations stronger. Smart, Savvy + Associates welcomes applications from candidates of all backgrounds, experiences and perspectives.

Every application submitted to Smart, Savvy + Associates is reviewed by a member of our recruitment team.

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More about this job

Responsibilities

You will create clear, actionable content to help clients navigate complex technical and regulatory information. This involves collaborating with internal teams to understand client needs and developing resources across various digital and traditional channels.

Requirements

Candidates must have 5+ years of experience in content strategy, communications, or instructional design. A degree in a relevant field or an equivalent combination of education and experience is required.

Skills

Content strategy
Communications
Instructional design
Client enablement
Content creation
Stakeholder management
Project management
Technical writing
Adult learning
Microlearning
Behavioral insights
Strategic planning
Digital resources
Video production
Regulatory compliance

Visa sponsorship

Not detected in the job text

Keywords

Content Strategy
Communications
Instructional Design
Client Enablement
Technical Safety
Regulatory Requirements
Microlearning
Behavioral Insights
Project Management
Stakeholder Engagement
Digital Resources
Content Creation
Client Journey
Marketing
Education
Operations
Product Development
Technical Standards
AI-enabled tools
Content Technologies

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