Client Services Representative

Department: Care Center Client Services

Reports To: Client Services Supervisor 

Language Requirement: Bilingual position requiring professional fluency in both English and French (spoken and written) to support clients across Canada.

Compensation: $17.50 per hour

Schedule: Shift schedules will be discussed during the interview process

Time Type: Permanent, Full-time 

This is a 100% in-office, full-time position located at 50–2899 Broadmoor Blvd., Sherwood Park, Alberta. 

Remote or hybrid work arrangements are not available for this role.

Position Summary

As a Client Services Representative, you’ll be the first point of contact with our customers, providing friendly, knowledgeable assistance and ensuring they feel supported every step of the way. This role is ideal for someone who enjoys problem-solving and communicating with people. What matters most is your curiosity, attention to detail, and genuine desire to help others.

What You’ll Do

• Respond to inbound calls and assist clients with program inquiries 
• Provide accurate and friendly assistance while documenting all customer interactions
• Schedule appointments, set up accounts, and update client information in the CRM system
• Collaborate with teammates and managers to ensure one-call resolution whenever possible
• Contribute to a supportive, team-oriented environment focused on growth and learning
• Adhere to company policies, confidentiality standards, and Canadian privacy requirements
• Support Care Center operations across multiple queues or projects as needed.
  

Qualifications

• Excellent verbal and written communication skills in both English and French
• Basic computer literacy and willingness to learn
• Ability to actively listen, multitask, and problem-solve in a fast-paced environment
• High level of professionalism, empathy, and commitment to first-call resolution
• Dependable with exemplary attendance and punctuality
• Strong computer proficiency, including Microsoft 365 (Word, Excel, PowerPoint)
• High school diploma or equivalent
• Ability to successfully pass a criminal background check, as required for the role

Physical Requirements

Prolonged periods of sitting at a desk, working on a computer and use of a telephone.

We thank all applicants for their interest; however, only those selected for interview will be contacted.