Location: Sherwood Park, Alberta (in-office only)
Type: Full-time, Permanent
Pay: Starting at $17.50/hour (to be discussed during interview)
Shift/Schedule: Various shifts available – to be discussed during interview
Benefits: Health and dental plan, paid time off
Please note: Due to limited public transit options in the area, reliable transportation is required.
Position Summary
As a Sales Program Advisor, you’ll be the first point of contact for clients across Canada, providing professional, bilingual (French/English) support while helping customers understand program options and move toward installation. This is a sales-driven position where your ability to connect with people, build trust, and guide conversations toward successful outcomes directly contributes to our mission of creating safer roads.
This is an entry-level role with full sales and product training provided - no prior industry experience is required. You’ll gain valuable experience in customer engagement, consultative sales, and problem-solving within a collaborative, fast-paced team environment that provides ongoing coaching and development.
Key Responsibilities
- Respond to inbound calls from new and existing clients in both French and English, providing product and program information.
- Engage callers in a consultative conversation to identify needs and recommend suitable program options.
- Achieve established performance metrics, including target close rates of 65%+ and daily conversion goals.
- Create and update customer accounts, schedule installations, and document interactions in the CRM system.
- Handle objections with confidence and professionalism while maintaining focus on client experience.
- Follow up on open inquiries to ensure timely resolution and a positive outcome.
- Collaborate with peers and management to share best practices and achieve collective team goals.
- Contribute to a supportive environment that values accountability, coaching, and growth.
Qualifications
Required
- Bilingual proficiency in French and English (spoken and written).
- Excellent communication skills and strong customer-service orientation.
- Comfortable working in a sales-target environment.
- Basic computer literacy and ability to learn new systems quickly.
- High school diploma or equivalent.
- Must be able to pass a criminal background check.
- Reliable attendance and punctuality are essential.
- Previous experience in customer service, call centre, or sales environment an asset, but not required - we’ll train you.
- Ability to follow structured processes and manage multiple priorities in a fast-paced setting.
Skills & Attributes
- Sales-minded with confidence handling objections and achieving measurable goals.
- Friendly, dependable, and adaptable with a strong work ethic.
- Strong multitasking and active listening skills.
- Thrives in a target-driven, team-oriented environment.
- Curious, coachable, and eager to learn and grow.
- Empathetic communicator who maintains professionalism under pressure.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
