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Added 6 mins ago
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Cloud Solution Architect (CSA) - Cloud & AI Data
Microsoft
Ottawa, ON
- Full-time
Microsoft Customer & Partner Solutions accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common…
Added 21 mins ago
GP
Production Manager - Paper Bag Manufacturing
Gather Packaging
Toronto, ON · North York, ON
- Full-time
Drive measurable improvements in machine speed, uptime, waste, labour efficiency, product quality and changeover time.
Added 21 mins ago
V
Architect
Virtusa
Toronto, ON
- Full-time
Work closely with Development, QA, Business Analysts, and Product Owners to ensure timely issue resolution.
Added 21 mins ago
V
UAT Lead
Virtusa
Toronto, ON
- Full-time
Work closely with Development QA Business Analysts and Product Owners to ensure timely issue resolution
Added 21 mins ago
AI
Applications Engineering Manager, Nuclear
ATS Industrial Automation
Cambridge, ON
- Full-time
…we promise - on time and on budget. Combined with our broad product portfolio, financial strength and global presence, we provide our customers with the best automation solutions wherever…
Added 21 mins ago
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Architect
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled Quality Assurance Lead to oversee our product administration processes. The ideal candidate will have extensive experience in quality assurance…
Added 21 mins ago
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Member of Technical Staff
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
The Nutanix Enterprise AI team is responsible for strategic product areas including LLM Inference and the AI Gateway. We are at the forefront of Nutanix's mission to simplify AI deployment,…
Added 21 mins ago
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Software Testing Specialist
EPITEC
Ottawa, ON
- Contract
We are seeking a highly experienced Senior Automation Developer to join a dynamic software verification and validation team supporting the development of advanced automotive products. In…
Added 21 mins ago
V
Architect
Virtusa
Toronto, ON
- Full-time
…and technology solutions, working closely with stakeholders, product managers, and engineering teams to define the blueprint for our next-generation…
Added 21 mins ago
AC
Salesforce Administrator
Aviva Canada
Toronto, ON
- Full-time
The successful candidate will work closely with business stakeholders, Product Owners, Business Analysts, and technical teams to ensure Salesforce effectively supports business processes,…
Added 21 mins ago
AC
Salesforce Administrator
Aviva Canada
Markham, ON
- Full-time
The successful candidate will work closely with business stakeholders, Product Owners, Business Analysts, and technical teams to ensure Salesforce effectively supports business processes,…
Added 21 mins ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Collaborate directly with business analysts, product owners, and executive stakeholders to evaluate technical feasibility and translate business needs into technical blueprints.
Added 21 mins ago
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Emerging Niche Sales- Retail, CPG and Manufacturing
Virtusa
Toronto, ON
- Full-time
Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably…
Added 21 mins ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
…manage impediments, promote self-organization, collaborate with Product Owners, and help ensure effective project delivery within an enterprise…
Added 21 mins ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Product Manager with strong experience in product management, digital transformation, Agile delivery, enterprise architecture, and Microsoft technologies. The ideal…
Added 21 mins ago
SM
RQ11639 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with extensive experience in UI/UX and Product Design, user research, usability testing, Agile delivery, accessibility, AI-assisted user experiences,…
Added 21 mins ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 21 mins ago
SM
RQ11713 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with extensive experience in Microsoft Azure data technologies, Amazon Web Services (AWS), ETL development, data integration, data…
Added 21 mins ago
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LLM Engineer
ZS
Toronto, ON
- Full-time
Data driven decision making skills with focus on achieving product goals
Added 21 mins ago
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AI Automation Engineer
Osmow's
Mississauga, ON
- Full-time
Our Digital & Technology team operates more like a focused product team than a traditional restaurant IT department. We build, automate, experiment quickly and scale what works across…
Added 21 mins ago
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Marketing Manager, Global Retirement
Manulife
Waterloo, ON · Montreal, QC
- Full-time
…across creative, compliance, editorial, digital, translation, product, and communications to deliver cohesive, high-impact programs aligned with business…
Added 36 mins ago
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Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Montreal, QC
- Full-time
Added 36 mins ago
GD
Co-op Winter 2027 DevOps Engineering - 8-16 Months
General Dynamics Missions System International
Ottawa, ON
- Internship
Evaluate, document, and analyze software tools, providing actionable insights to engineering and product teams.
Added 50 mins ago
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Mechanical Design Engineer
Actalent
Ottawa, ON
- $50 to $65 CAD / hour
- Contract
…development of specialty equipment that supports API and final drug product manufacturing. This role owns projects across the complete product lifecycle, from early concept and feasibility…
Added 50 mins ago
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Electrical Engineering Supervisor
Actalent
Calgary, AB
- $70 to $80 CAD / hour
- Contract
Familiarity with manufacturing, industrial equipment, or engineered product environments.

SMARTFOX

Business System Analyst

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

What you’ll do

Act as the functional owner for one or more business platforms such as Salesforce, NetSuite, SAP, Workday, Microsoft Dynamics, ServiceNow, HubSpot, or Oracle
Gather requirements from finance, sales, operations, HR, and customer teams, and translate them into configurations, workflows, and solutions
Configure and customize systems: fields, workflows, approvals, security roles, reports, and automations
Design and support integrations between systems using APIs, middleware, and tools such as MuleSoft, Boomi, Workato, Zapier, or Power Automate
Write SQL queries and build reports and dashboards (Power BI, Tableau, or native tools) that give leaders trustworthy numbers
Map current and future-state processes, and find where automation and better design can remove manual work
Lead system implementations, upgrades, data migrations, and releases, including testing, user acceptance, training, and go-live support
Troubleshoot system issues, find the root cause, and prevent repeat problems
Manage vendor relationships, license usage, and the roadmap for the platforms you own
Maintain data quality, access controls, and documentation, and support audits and compliance (SOX, privacy, security reviews)
Work in Agile or hybrid delivery with developers, architects, and project managers

Find your level

Level Typical experience What you’ll own
Business Systems Analyst I - 0-2 years : System support, configuration changes, reporting, testing, and documentation, learning our platforms with a dedicated mentor
Business Systems Analyst II - 2-5 years : Owning a platform or module end to end, leading enhancements and integrations, managing stakeholders, mentoring newer analysts
Senior Business Systems Analyst - 5+ years : Leading implementations and upgrades, shaping system strategy and roadmap, designing integrations, advising leadership on technology decisions

Promotion criteria are written down at every level, with regular career conversations. Many of our senior analysts have grown into systems architects, product owners, ERP or CRM leads, and IT management roles.

What you bring

Must have

Understanding of how business processes (order-to-cash, procure-to-pay, hire-to-retire, lead-to-revenue) map to systems
Strong requirements gathering, documentation, and process mapping skills
Comfort with data: SQL or advanced Excel, and an eye for numbers that don’t add up
Clear communication with both business users and technical teams
Problem-solving mindset and the patience to see a change through testing and rollout
Degree or diploma in Business, Information Systems, Computer Science, Accounting, or a related field, or equivalent experience. We hire for ability, not just credentials.
Legal authorization to work in Canada (citizens, permanent residents, and valid work permit holders)

Nice to have (not required)

Hands-on experience administering or configuring an enterprise platform (Salesforce, NetSuite, SAP, Workday, ServiceNow, Dynamics, or similar)
Certifications: Salesforce Administrator/Business Analyst, NetSuite, Workday, CBAP, ECBA, PMI-PBA, ITIL, Scrum, or Microsoft Power Platform
Experience with APIs, integration platforms, or low-code/no-code tools
Familiarity with Jira, Confluence, Azure DevOps, or similar
Exposure to data migration, ETL, or data governance
Knowledge of SOX, privacy (PIPEDA), or other compliance requirements
Industry background in [finance, healthcare, retail, manufacturing, SaaS, logistics, etc.]
Fluency in French, an asset for roles serving Quebec or bilingual users [if applicable]

Apply About employer

More about this job

Responsibilities

Own and configure business platforms, gather requirements, map processes, and deliver workflows, integrations, reports, and automation. Lead or support implementations, upgrades, migrations, testing, training, troubleshooting, vendor management, data quality, access controls, and compliance.

Requirements

Requires understanding of business processes and how they map to systems, strong requirements gathering and process documentation skills, SQL or advanced Excel capability, clear communication, and problem-solving skills. A degree or diploma in a related field or equivalent experience is required, along with legal authorization to work in Canada.

Skills

Requirements Gathering
Business Process Mapping
SQL
Advanced Excel
Reporting and Dashboards
Systems Integration
API Integration
Workflow Automation
Data Migration
User Acceptance Testing
Troubleshooting
Data Governance
Stakeholder Communication
Agile Delivery
Access Control

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
NetSuite
SAP
Workday
Microsoft Dynamics
ServiceNow
HubSpot
Oracle
SQL
Power BI
Tableau
APIs
MuleSoft
Boomi
Workato
Zapier
Power Automate
Agile
Jira
Confluence
Azure DevOps
ETL
Data Governance
SOX
PIPEDA
Salesforce Administrator
CBAP
ECBA
PMI-PBA
ITIL

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