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Added 13 mins ago
C
Manager Delivery (PL)-CA
CN
Montreal, QC
- Full-time
…integration services for the delivery of operationally viable solutions, including application, infrastructure, network, or operational technology solutions. This role mobilizes the…
Added 28 mins ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
They are particularly interested in people who are naturally curious about technology, security threats and new infrastructure solutions and who actively
Added 28 mins ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
…complex business and banking requirements into scalable technical solutions, guide junior and intermediate engineers and consultants, lead technical design and troubleshooting, and ensure…
Added 28 mins ago
MC
SOLUTION ARCHITECT TECHNICAL ARCHITECT (35734)
Myticas Consulting
Toronto, ON
- Full-time
…Architect with strong experience delivering complex enterprise SaaS solutions within Banking, Financial Services, or FinTech…
Added 28 mins ago
C
Manager AI Engineering-CA
CN
Quebec, QC
- Full-time
…and operationalizing enterprise artificial intelligence (AI) solutions that support CN's next generation of data, analytics, automation, and agentic capabilities. The role translates…
Added 28 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
T
Head of Canada Insider Investigations
TD
Markham, ON · Toronto, ON
- Full-time
Demonstrated organizational and managerial skills to build and lead a team
Added 2 hours ago
FV
Full-stack Developer
Fred Victor
Toronto, ON
- Full-time
Provide technical advice to stakeholders when business requirements, user needs, technical constraints, security requirements, or operational priorities are in conflict, and recommend…
Added 3 hours ago
ME
Quality Inspection Coordinator
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Owen Sound, ON
- $60,000 to $64,000 CAD / year
- Full-time
…verify that product and component quality meets the Company’s, Customer’s and other regulatory specifications with a focus on identifying and evaluating product quality through monitoring,…
Added 5 hours ago
PR
Hiring Trainers and Assistant …
Pacific Ropes
Burnaby, BC
- Part-time
Adjust training methods and develop alternative solutions if expected results are not seen. Strive for continuous improvement.
Added 5 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 6 hours ago
S
Electrical Engineer
SYSTRA
Montreal, QC
- Full-time
…consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the…
Added 6 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead business analysis to assess business problems and opportunities and document requirements for I&IT solutions.
Added 6 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Leads and conducts business analysis to assess client’s business problems and opportunities and documents business requirements so that I&IT solutions can be determined.
Added 6 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Leads and conducts business analysis to assess client’s business problems/opportunities and documents business requirements so that I&IT solutions can be determined.
Added 6 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead business analysis to assess business problems and opportunities and document requirements for I&IT solutions.
Added 6 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Leads and conducts business analysis to assess client’s business problems/opportunities and documents business requirements so that I&IT solutions can be determined.
Added 6 hours ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead business analysis to assess business problems and opportunities and document requirements for I&IT solutions.
Added 6 hours ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Leads and conducts business analysis to assess client’s business problems/opportunities and documents business requirements so that I&IT solutions can be determined.
Added 6 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Leads and conducts business analysis to assess client’s business problems and opportunities and documents business requirements so that I&IT solutions can be determined.
Added 6 hours ago
SM
RQ11697 – Change Management Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Lead, develop, implement, and/or provide input into the development of stakeholder assessments, stakeholder engagement strategies, and resistance management throughout the project lifecycle.
Added 6 hours ago
SM
RQ11697 – Change Management Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Lead, develop, implement, and/or provide input into the development of stakeholder assessments, stakeholder engagement strategies, and resistance management throughout the project lifecycle.
Added 6 hours ago
SM
RQ11697 – Change Management Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Lead, develop, implement, and/or provide input into the development of stakeholder assessments, stakeholder engagement strategies, and resistance management throughout the project lifecycle.
Added 6 hours ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Leads and conducts business analysis to assess client’s business problems and opportunities and documents business requirements so that I&IT solutions can be determined.
Added 6 hours ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Platform, Azure, and Dataverse, along with proven Technical Lead experience. The ideal candidate will have extensive enterprise application development experience, strong solution…

SMARTFOX

Business System Analyst

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

What you’ll do

Act as the functional owner for one or more business platforms such as Salesforce, NetSuite, SAP, Workday, Microsoft Dynamics, ServiceNow, HubSpot, or Oracle
Gather requirements from finance, sales, operations, HR, and customer teams, and translate them into configurations, workflows, and solutions
Configure and customize systems: fields, workflows, approvals, security roles, reports, and automations
Design and support integrations between systems using APIs, middleware, and tools such as MuleSoft, Boomi, Workato, Zapier, or Power Automate
Write SQL queries and build reports and dashboards (Power BI, Tableau, or native tools) that give leaders trustworthy numbers
Map current and future-state processes, and find where automation and better design can remove manual work
Lead system implementations, upgrades, data migrations, and releases, including testing, user acceptance, training, and go-live support
Troubleshoot system issues, find the root cause, and prevent repeat problems
Manage vendor relationships, license usage, and the roadmap for the platforms you own
Maintain data quality, access controls, and documentation, and support audits and compliance (SOX, privacy, security reviews)
Work in Agile or hybrid delivery with developers, architects, and project managers

Find your level

Level Typical experience What you’ll own
Business Systems Analyst I - 0-2 years : System support, configuration changes, reporting, testing, and documentation, learning our platforms with a dedicated mentor
Business Systems Analyst II - 2-5 years : Owning a platform or module end to end, leading enhancements and integrations, managing stakeholders, mentoring newer analysts
Senior Business Systems Analyst - 5+ years : Leading implementations and upgrades, shaping system strategy and roadmap, designing integrations, advising leadership on technology decisions

Promotion criteria are written down at every level, with regular career conversations. Many of our senior analysts have grown into systems architects, product owners, ERP or CRM leads, and IT management roles.

What you bring

Must have

Understanding of how business processes (order-to-cash, procure-to-pay, hire-to-retire, lead-to-revenue) map to systems
Strong requirements gathering, documentation, and process mapping skills
Comfort with data: SQL or advanced Excel, and an eye for numbers that don’t add up
Clear communication with both business users and technical teams
Problem-solving mindset and the patience to see a change through testing and rollout
Degree or diploma in Business, Information Systems, Computer Science, Accounting, or a related field, or equivalent experience. We hire for ability, not just credentials.
Legal authorization to work in Canada (citizens, permanent residents, and valid work permit holders)

Nice to have (not required)

Hands-on experience administering or configuring an enterprise platform (Salesforce, NetSuite, SAP, Workday, ServiceNow, Dynamics, or similar)
Certifications: Salesforce Administrator/Business Analyst, NetSuite, Workday, CBAP, ECBA, PMI-PBA, ITIL, Scrum, or Microsoft Power Platform
Experience with APIs, integration platforms, or low-code/no-code tools
Familiarity with Jira, Confluence, Azure DevOps, or similar
Exposure to data migration, ETL, or data governance
Knowledge of SOX, privacy (PIPEDA), or other compliance requirements
Industry background in [finance, healthcare, retail, manufacturing, SaaS, logistics, etc.]
Fluency in French, an asset for roles serving Quebec or bilingual users [if applicable]

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More about this job

Responsibilities

Own and configure business platforms, gather requirements, map processes, and deliver workflows, integrations, reports, and automation. Lead or support implementations, upgrades, migrations, testing, training, troubleshooting, vendor management, data quality, access controls, and compliance.

Requirements

Requires understanding of business processes and how they map to systems, strong requirements gathering and process documentation skills, SQL or advanced Excel capability, clear communication, and problem-solving skills. A degree or diploma in a related field or equivalent experience is required, along with legal authorization to work in Canada.

Skills

Requirements Gathering
Business Process Mapping
SQL
Advanced Excel
Reporting and Dashboards
Systems Integration
API Integration
Workflow Automation
Data Migration
User Acceptance Testing
Troubleshooting
Data Governance
Stakeholder Communication
Agile Delivery
Access Control

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
NetSuite
SAP
Workday
Microsoft Dynamics
ServiceNow
HubSpot
Oracle
SQL
Power BI
Tableau
APIs
MuleSoft
Boomi
Workato
Zapier
Power Automate
Agile
Jira
Confluence
Azure DevOps
ETL
Data Governance
SOX
PIPEDA
Salesforce Administrator
CBAP
ECBA
PMI-PBA
ITIL

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