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Added 59 mins ago
TE
Communications Business Analyst
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager, Communications Operations, Brand & Governance, the Communications Business Analyst plays a key role in shaping how employees connect, communicate and access…
Added 1 hour ago
IT Support Analyst - Mississauga, ON
Specsavers
Burnaby, BC
Strong knowledge of Microsoft Entra ID (Azure Active Directory), including identity and access management, user administration, and security best practices.
Added 1 hour ago
S
Information Technology Support Engineer
SMARTFOX
ON · Ontario, Canada
- $65,000 to $110,000 CAD / year
- Full-time
IT Support Engineer - 2-5 years : Tier 2 troubleshooting, endpoint management, M365 and identity administration, small projects, and automation
Added 1 hour ago
VB
Senior Financial Analyst, FP&A (12-Month Contract)
Vaco by Highspring
Toronto, ON
- $50 to $70 CAD / hour
- Contract
Our client is looking for a Senior Financial Analyst, FP&A for a 12-month contract. The role will require working in office, in the Toronto core, 2 days a week. Job # 253788
Added 2 hours ago
M
Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
We are looking for a Business Systems Analyst who enjoys connecting business needs with technology solutions. You will work across product, engineering, architecture, quality engineering,…
Added 2 hours ago
Senior Analyst, Fraud Strategy
Momentum Financial Services Group
Toronto, ON
…than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your…
Added 2 hours ago
Cyber/Technology Risk Senior IT Business Systems Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…areas such as Governance Risk & Compliance, Technology Risk Management, Identity Governance & Administration, Privileged Access Management, Data Protection, Cloud Security, Security…
Added 2 hours ago
MM
Security Support Analyst
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Security Support Analyst is responsible for managing secure and timely user access across enterprise applications, including provisioning and deprovisioning accounts, administering…
Added 3 hours ago
WM
Senior Pricing Analyst / Analyste principal de la tarification
Waste Management, Inc. (WM)
Kitchener, ON
- Full-time
As a Senior Pricing Analyst, you'll combine business insight, financial analysis, and strategic thinking to make pricing recommendations that support company growth and profitability.
Added 3 hours ago
CF
Senior Security Specialist
CI Financial
Toronto, ON
- Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 3 hours ago
TT
IAM & Backup Analyst
Tundra Technical Solutions
Toronto, ON · Etobicoke, ON
- $40 to $48 CAD / hour
- Contract
We are seeking a motivated Junior IAM & Backup Analyst to support the implementation, configuration, migration, and maintenance of Identity and Access Management (IAM) and IT backup…
Added 3 hours ago
LU
Financial Analyst
LexisNexis UK
Toronto, ON · Canada - Toronto (Sheppard Ave)
- Full-time
As a Financial Analyst, you will support financial planning, reporting, budgeting, and analysis activities that help drive informed business decisions. You will work with financial data,…
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Proficient knowledge in identity, access management and modern security concepts (RBAC, SSO/MFA concepts, provisioning/deprovisioning)
Added 3 hours ago
R
Financial Analyst
RELX
Toronto, ON · Canada - Toronto (Sheppard Ave)
- Full-time
As a Financial Analyst, you will support financial planning, reporting, budgeting, and analysis activities that help drive informed business decisions. You will work with financial data,…
Added 3 hours ago
M
Technical Program Management Analyst
Mastercard
Toronto, ON
- Full-time
We're looking for a Technical Program Management Analyst in Toronto to support our engineering Scrum teams and program management team.
Added 4 hours ago
S
Cube Developer
Synechron
Mississauga, ON
- Full-time
Experience implementing RLS, CLS, role-based access management, and other data security controls.
Added 5 hours ago
AF
Cloud Security Analyst
ATB Financial
Calgary, AB
- Full-time
Assess cloud identity and access management (IAM), service accounts, permissions, and privileged access to identify and reduce excessive access.
Added 5 hours ago
Gainsight Administrator
Braze
Toronto, ON
…administrator for Gainsight, working alongside the CX Business Systems Analyst on configuration standards, data integrity, user and permission management for both internal and external…
Added 5 hours ago
B
Gainsight Administrator
Braze
Toronto, ON
- Full-time
…administrator for Gainsight, working alongside the CX Business Systems Analyst on configuration standards, data integrity, user and permission management for both internal and external…
Added 6 hours ago
UT
Risk Analyst - # 26-27113
US Tech Solutions
Toronto, ON
- $62 to $66 CAD / hour
- Contract
Seeking an experienced Risk Analyst to support supplier risk and security initiatives within the client's Procurement organization.
Added 7 hours ago
M
Analyst - Commercial Mortgage Credit
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Manulife Investment Management is seeking an Analyst to join our Commercial Mortgage Credit team. This role supports credit underwriting, risk assessment, and ongoing oversight across a…
Added 10 hours ago
M
Business Intelligence Analyst
Manulife
Waterloo, ON
- Full-time
The Business Intelligence Analyst will support operational reporting, and visualization needs that enable productivity and workforce management insights. This role focuses on building…
Added 11 hours ago
FC
Senior Technical Analyst, Data Engineering and Business Intelligence
Fidelity Canada
Toronto, ON
- Full-time
Understanding of internal data governance, security and access management.
Added 15 hours ago
CU
Library Technician 2, Resource Support
Capilano University
North Vancouver, BC
- Full-time
…communicate with library staff and Faculty Librarians regarding access issues. They support organizational information needs and research activities by running reports, collating, and…
Added 15 hours ago
CU
Cybersecurity Analyst
Capilano University
North Vancouver, BC
- Full-time
Uses established processes to complete work outlined in cybersecurity programs such as digital security services, identity and access management and cybersecurity to ensure all digital…

SMARTFOX

Information Technology Support Engineer

ON, Canada
Ontario, Canada, Canada

$65,000 to $110,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $65,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

What you’ll do :-

Be the first point of contact for employees across the business, resolving hardware, software, access, and connectivity issues by phone, chat, email, and in person
Provision, configure, and support Windows, macOS, and mobile devices using Intune, Jamf, Autopilot, or similar tools
Manage user accounts, permissions, and onboarding and offboarding in Microsoft 365, Entra ID (Azure AD), Active Directory, Okta, or Google Workspace
Support collaboration and productivity tools such as Teams, Zoom, SharePoint, Outlook, and Slack, including meeting room and AV setups
Troubleshoot printers, VPNs, Wi-Fi, VoIP, and peripherals, and escalate carrier or vendor issues with clear evidence
Own tickets from open to close in ServiceNow, Jira Service Management, Freshservice, or Zendesk, keeping users informed and SLAs on track
Patch, image, and maintain endpoints, and help enforce security controls such as MFA, disk encryption, EDR (CrowdStrike, Defender, SentinelOne), and phishing awareness
Support servers, backups, and cloud services (AWS, Azure) at higher levels, with attention to Canadian data residency requirements
Automate repetitive tasks with PowerShell, Bash, Python, or Power Automate, and use AI-assisted tools carefully to speed up troubleshooting and knowledge articles, with your own judgment on every fix
Write and maintain clear knowledge base articles, runbooks, and asset records
Support audits and compliance work (SOC 2, PCI-DSS, PIPEDA, and sector requirements) with accurate evidence
Lead rollouts, migrations, and refresh projects, and mentor teammates as you grow

Find your level :-

Level - Typical experience : What you’ll own
IT Support Specialist / Help Desk Analyst - 0-2 years : Tier 1 tickets, account and device setup, onboarding, and documentation, learning with a dedicated mentor and a paid path to your first certifications
IT Support Engineer - 2-5 years : Tier 2 troubleshooting, endpoint management, M365 and identity administration, small projects, and automation
Senior IT Support Engineer - 5+ years : Tier 3 escalations, designing standards and tooling, leading rollouts and migrations, improving security posture, mentoring the team, and shaping the IT roadmap

Promotion criteria are written down at every level, with regular career conversations. Many of our engineers have moved into systems administration, cloud engineering, cybersecurity, network engineering, and IT management.

What you bring

Must have :-

Solid grounding in Windows and/or macOS, basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN), and Microsoft 365 or Google Workspace
Hands-on experience from a job, co-op, internship, college program, or serious home setup
A patient, friendly approach and the ability to explain technical issues in plain language
A methodical way of troubleshooting and calm under pressure when users are blocked
Diploma or degree in IT, Computer Science, Network Administration, or a related field (including Canadian college programs), or equivalent experience. We care about what you can do
Legal authorization to work in Canada (citizens, permanent residents, and valid work permit holders)

Nice to have (not required) :-

Certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, MS-900, AZ-900, ITIL Foundation, or Google IT Support (we’ll pay for them)
Experience with Intune, Jamf, Active Directory, Entra ID, or Okta
Scripting or automation skills (PowerShell, Bash, Python)
Familiarity with ServiceNow, Jira Service Management, or similar ITSM platforms
Experience with VoIP, AV systems, or hybrid and remote workforce support
Basic knowledge of cloud platforms (AWS, Azure) and cybersecurity fundamentals
A home lab or projects you can discuss
Industry background in [healthcare, banking, retail, education, utilities, telecom, manufacturing, public sector, etc.]
Fluency in French, an asset for Quebec roles and bilingual teams [if applicable]
Government reliability status or security clearance, or willingness to obtain one [if applicable]
Valid driver’s licence for multi-site support [if applicable]

Apply About employer

More about this job

Responsibilities

Provide employee support across hardware, software, accounts, devices, connectivity, and collaboration tools, owning tickets through resolution and maintaining clear documentation. Manage endpoints and identity systems, support security and compliance work, automate routine tasks, and contribute to rollouts, migrations, and team mentoring according to experience level.

Requirements

Candidates need a solid foundation in Windows and/or macOS, basic networking, and Microsoft 365 or Google Workspace, along with hands-on IT experience and a patient, methodical approach to troubleshooting. A diploma or degree in IT or a related field, or equivalent experience, is required, as is legal authorization to work in Canada.

Skills

Windows And macOS Support
Basic Networking
Microsoft 365
Endpoint Management
Identity And Access Management
Troubleshooting
Ticket Management
PowerShell
Bash
Python
Security Controls
Technical Documentation
Cloud Services
Customer Support
Project Coordination

Visa sponsorship

Not detected in the job text

Keywords

Windows
macOS
Microsoft 365
Google Workspace
Intune
Jamf
Autopilot
Entra ID
Active Directory
Okta
ServiceNow
Jira Service Management
Freshservice
Zendesk
PowerShell
Bash
Python
Power Automate
AWS
Azure
TCP/IP
DNS
DHCP
VPN
Wi-Fi
MFA
Disk Encryption
EDR
SOC 2
PCI-DSS

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