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Added 13 mins ago
TG
Project Analyst Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
We are seeking an enthusiastic, proactive, and detail-oriented Project Analyst Intern to join our team in Toronto. In this role, you will work closely with Project Managers and business…
Added 13 mins ago
L
Financial Analyst
LexisNexis
Toronto, ON
- Full-time
As a Financial Analyst, you will support financial planning, reporting, budgeting, and analysis activities that help drive informed business decisions. You will work with financial data,…
Added 13 mins ago
K
Project Manager
Kyndryl
Regina, SK
- Full-time
…distributed deployments, including network migrations, SD-WAN, cloud services and data centre initiatives, in collaboration with technical…
Added 13 mins ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
We are currently hiring a Full Time Business Analyst to join our Digital Patient and Provider Experience team. Based in Surrey, BC, this role offers the opportunity to support…
Added 28 mins ago
MT
Billing Compliance Analyst
McCarthy Tétrault LLP
Toronto, ON
- Full-time
We are recruiting for a Billing Compliance Analyst to join our Client Accounts Operations team in our Toronto office. The successful candidate must have a minimum of 3 years of legal…
Added 43 mins ago
MK
Policy Analyst
Manitoba Keewatinowi Okimakanak
Winnipeg, MB
- Full-time
Manitoba Keewatinowi Okimakanak Inc. (MKO) is currently searching for a highly motivated individual to join our Political team as a Policy Analyst.
Added 43 mins ago
T
Senior Specialized Finance Analyst
TD
Toronto, ON · Laval, QC
- Full-time
Senior Financial analyst – Capital management and Executive Reporting
Added 43 mins ago
T
Manager, Business Systems Analysis, TD Securities
TD
Toronto, ON
- Full-time
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.
Added 43 mins ago
BC
Technical Business Analyst
BrainRidge Consulting
Moncton, NB
- Full-time
We are seeking a detail-oriented and technically strong Technical Business Analyst to bridge the gap between business stakeholders and technology delivery teams on client engagements in the…
Added 43 mins ago
AI
Senior Business System Analyst
Avanciers Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Avanciers Incorporated is hiring a Senior Business Systems Analyst for one of our clients.
Added 59 mins ago
TE
Communications Business Analyst
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager, Communications Operations, Brand & Governance, the Communications Business Analyst plays a key role in shaping how employees connect, communicate and access…
Added 59 mins ago
5
Business Systems Analyst
5d223159-c6e6-4a58-8983-33b7d2ffb0d2
Saint John, NB
- Full-time
As a Business Systems Analyst, you play a critical role in translating business needs into clear, actionable requirements that enable effective technology delivery. You work independently…
Added 59 mins ago
C
Applications Development Intermediate Programmer Analyst
Citi
Mississauga, ON
- Full-time
The Applications Development Intermediate Programmer Analyst is a technically sharp, detail-oriented professional who thrives at the intersection of systems automation, data engineering,…
Added 59 mins ago
A
Business Analyst, Front Office Technology & Business Delivery
AIMCo
Calgary, AB · AB · Edmonton
- Full-time
At AIMCo, technology is a key enabler of investment success. As a Business Analyst, Front Office Technology & Business Delivery, you will be part of a cross-functional DevOps team…
Added 59 mins ago
M
Payroll Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
We are seeking an experienced Payroll Analyst to support complex Canadian payroll operations for approximately 13,000 employees across all provinces and six legal entities. This role helps…
Added 1 hour ago
RA
Senior Business Analyst (Global Treasury Systems)
Recrute Action
Toronto, ON
- Contract
…cash operations, including requirements and specifications, data transformation, process re-engineering, automation, configurations, functional and integration testing, training,…
Added 1 hour ago
B
Trade Desk Support Analyst, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Added 1 hour ago
SC
Business Analyst
SPECTRAFORCE Canada
Toronto, ON
- Contract
We are seeking a Senior Data Governance Analyst with strong ServiceNow CMDB, ITAM/ITSM, and Data Governance experience to support governance initiatives within a financial services…
Added 1 hour ago
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Senior Manager, Derivatives & FX Transformation
Delpath
Toronto, ON
- Contract
…controls, and advance key priorities within the Derivatives and FX Services operating…
Added 1 hour ago
CR
Senior Financial Analyst
Clarity Recruitment
Toronto, ON · North York, ON
- $100,000 to $110,000 CAD / year
- Full-time
…growing group of Canadian and U.S. entities. The Senior Financial Analyst sits on a small, close-knit controllership team that reports up to the…
Added 1 hour ago
C
Lead Information Security Analyst, Vulnerability and External Attack Surface Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
CBC/Radio-Canada is seeking a Lead Analyst, Vulnerability and External Attack Surface Management, to optimize the Corporation’s vulnerability management program and design, build and deploy…
Added 1 hour ago
CI
HR Operations Advisor
Calian in Space & Technology
Kingston, ON
- Full-time
In this role, you will deliver high-quality HR services, support global workforce programs and compliance initiatives, contribute to international hiring and mobility activities, and lead…
Added 1 hour ago
GO
Business Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
…Manitoba’s business community through efficient, high-quality services and continuous improvements to corporate registry processes. As a high-volume, client-facing operation, services are…
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 hour ago
S
Information Technology Support Engineer
SMARTFOX
ON · Ontario, Canada
- $65,000 to $110,000 CAD / year
- Full-time
Support servers, backups, and cloud services (AWS, Azure) at higher levels, with attention to Canadian data residency requirements

SMARTFOX

Information Technology Support Engineer

ON, Canada
Ontario, Canada, Canada

$65,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

What you’ll do :-

Be the first point of contact for employees across the business, resolving hardware, software, access, and connectivity issues by phone, chat, email, and in person
Provision, configure, and support Windows, macOS, and mobile devices using Intune, Jamf, Autopilot, or similar tools
Manage user accounts, permissions, and onboarding and offboarding in Microsoft 365, Entra ID (Azure AD), Active Directory, Okta, or Google Workspace
Support collaboration and productivity tools such as Teams, Zoom, SharePoint, Outlook, and Slack, including meeting room and AV setups
Troubleshoot printers, VPNs, Wi-Fi, VoIP, and peripherals, and escalate carrier or vendor issues with clear evidence
Own tickets from open to close in ServiceNow, Jira Service Management, Freshservice, or Zendesk, keeping users informed and SLAs on track
Patch, image, and maintain endpoints, and help enforce security controls such as MFA, disk encryption, EDR (CrowdStrike, Defender, SentinelOne), and phishing awareness
Support servers, backups, and cloud services (AWS, Azure) at higher levels, with attention to Canadian data residency requirements
Automate repetitive tasks with PowerShell, Bash, Python, or Power Automate, and use AI-assisted tools carefully to speed up troubleshooting and knowledge articles, with your own judgment on every fix
Write and maintain clear knowledge base articles, runbooks, and asset records
Support audits and compliance work (SOC 2, PCI-DSS, PIPEDA, and sector requirements) with accurate evidence
Lead rollouts, migrations, and refresh projects, and mentor teammates as you grow

Find your level :-

Level - Typical experience : What you’ll own
IT Support Specialist / Help Desk Analyst - 0-2 years : Tier 1 tickets, account and device setup, onboarding, and documentation, learning with a dedicated mentor and a paid path to your first certifications
IT Support Engineer - 2-5 years : Tier 2 troubleshooting, endpoint management, M365 and identity administration, small projects, and automation
Senior IT Support Engineer - 5+ years : Tier 3 escalations, designing standards and tooling, leading rollouts and migrations, improving security posture, mentoring the team, and shaping the IT roadmap

Promotion criteria are written down at every level, with regular career conversations. Many of our engineers have moved into systems administration, cloud engineering, cybersecurity, network engineering, and IT management.

What you bring

Must have :-

Solid grounding in Windows and/or macOS, basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN), and Microsoft 365 or Google Workspace
Hands-on experience from a job, co-op, internship, college program, or serious home setup
A patient, friendly approach and the ability to explain technical issues in plain language
A methodical way of troubleshooting and calm under pressure when users are blocked
Diploma or degree in IT, Computer Science, Network Administration, or a related field (including Canadian college programs), or equivalent experience. We care about what you can do
Legal authorization to work in Canada (citizens, permanent residents, and valid work permit holders)

Nice to have (not required) :-

Certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, MS-900, AZ-900, ITIL Foundation, or Google IT Support (we’ll pay for them)
Experience with Intune, Jamf, Active Directory, Entra ID, or Okta
Scripting or automation skills (PowerShell, Bash, Python)
Familiarity with ServiceNow, Jira Service Management, or similar ITSM platforms
Experience with VoIP, AV systems, or hybrid and remote workforce support
Basic knowledge of cloud platforms (AWS, Azure) and cybersecurity fundamentals
A home lab or projects you can discuss
Industry background in [healthcare, banking, retail, education, utilities, telecom, manufacturing, public sector, etc.]
Fluency in French, an asset for Quebec roles and bilingual teams [if applicable]
Government reliability status or security clearance, or willingness to obtain one [if applicable]
Valid driver’s licence for multi-site support [if applicable]

Apply About employer

More about this job

Responsibilities

Provide employee support across hardware, software, accounts, devices, connectivity, and collaboration tools, owning tickets through resolution and maintaining clear documentation. Manage endpoints and identity systems, support security and compliance work, automate routine tasks, and contribute to rollouts, migrations, and team mentoring according to experience level.

Requirements

Candidates need a solid foundation in Windows and/or macOS, basic networking, and Microsoft 365 or Google Workspace, along with hands-on IT experience and a patient, methodical approach to troubleshooting. A diploma or degree in IT or a related field, or equivalent experience, is required, as is legal authorization to work in Canada.

Skills

Windows And macOS Support
Basic Networking
Microsoft 365
Endpoint Management
Identity And Access Management
Troubleshooting
Ticket Management
PowerShell
Bash
Python
Security Controls
Technical Documentation
Cloud Services
Customer Support
Project Coordination

Visa sponsorship

Not detected in the job text

Keywords

Windows
macOS
Microsoft 365
Google Workspace
Intune
Jamf
Autopilot
Entra ID
Active Directory
Okta
ServiceNow
Jira Service Management
Freshservice
Zendesk
PowerShell
Bash
Python
Power Automate
AWS
Azure
TCP/IP
DNS
DHCP
VPN
Wi-Fi
MFA
Disk Encryption
EDR
SOC 2
PCI-DSS

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