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Added 4 mins ago
J
Field Adjuster - Commercial Property Claims
Jobgether
Canada
- Full-time
As a Field Adjuster specializing in Commercial Property Claims, you will play a key role in investigating, evaluating, and resolving complex insurance claims for commercial clients across…
Added 4 mins ago
BC
Senior Mechanical Engineer Trail, BC
BBA Consultants
Trail, BC
- Full-time
…engineering projects from front-end studies to detailed design and field implementation. As an intermediate/senior member of the mechanical engineering team, you will be responsible for…
Added 4 mins ago
C
Oracle EPCM (Enterprise Profitability and Cost Management Cloud) SME - 00070436571
Cognizant
Mississauga, ON
- Full-time
Configure allocation rules, calculation logic, assumptions, drivers, and model frameworks to support business requirements.
Added 4 mins ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 4 mins ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 4 mins ago
R|
Programmer
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Maintain technical documentation to support system sustainability, reproducibility, and knowledge transfer.
Added 4 mins ago
R|
Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Support the Team: Assist with various tasks as directed by the manager,
Added 19 mins ago
J
Field Adjuster - Commercial Property Claims
Jobgether
Canada
- Full-time
As a Field Adjuster specializing in Commercial Property Claims, you will play a key role in investigating, evaluating, and resolving complex insurance claims for commercial clients across…
Added 34 mins ago
PL
Senior Mine Engineer/Planner - PL#27347
Peter Lucas
Sudbury, ON
- Full-time
…We are seeking a versatile mining professional with strong technical capabilities, operational experience, and the ability to mentor and support the development of junior…
Added 34 mins ago
W
Data & AI Engineer
Wiraa
Canada
- Full-time
…responsible for designing and building data pipelines that support AI product development and client requirements. You will oversee the work of other engineers, ensuring high-quality,…
Added 34 mins ago
CO
Educational Technology and Multimedia Project Coordinator
College of New Caledonia
Prince George, BC
- Full-time
Provide technical support to faculty developing online or multimedia resources.
Added 34 mins ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
We are seeking a Validation Specialist to support the qualification and validation of automated manufacturing equipment used in GMP-regulated Life Science environments. This role is…
Added 34 mins ago
TO
Cyber Security Analyst 1
The Ottawa Hospital
Ottawa, ON
- Temporary
…challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved…
Added 34 mins ago
TO
Manager, eReferral
The Ottawa Hospital
Ottawa, ON
- Full-time
…challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved…
Added 34 mins ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
We are seeking a Validation Specialist to support the qualification and validation of automated manufacturing equipment used in GMP-regulated Life Science environments. This role is…
Added 34 mins ago
A
Airworthiness Certification Engineer
Actalent
Ottawa, ON · Nepean, ON
- $65 to $80 CAD / hour
- Contract
As an Airworthiness Certification Engineer, you will support Canadian and international military aerospace programs by ensuring aircraft modifications meet all applicable airworthiness…
Added 34 mins ago
RG
Product Support Technician
Rototilt Group AB
Brantford, ON
- Full-time
We're looking for a Product Support Technician who combines technical expertise with a passion for customer service. In this role, you'll work closely with our dealers and customers across…
Added 34 mins ago
Operations Assistant (Transportation)
Region of Waterloo
Cambridge, ON
Provides dispatch response services for Transportation Operations; administrative, financial, and clerical support to Transportation Operations management and staff; and frontline customer…
Added 49 mins ago
M
Test Engineer Payload, Platform et Spacecraft
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…feasible mission, thanks to a unique combination of experience, technical excellence, and a sense of wonder that has been part of our DNA from day one. For those who dream big and push the…
Added 49 mins ago
M
Test Engineer - Payload, Platform and Spacecraft
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…feasible mission, thanks to a unique combination of experience, technical excellence, and a sense of wonder that has been part of our DNA since day one. For those who dream big and push the…
Added 49 mins ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
…analytics, performance measurement, customer insights, and decision support. The successful candidate will leverage advanced analytical techniques, business acumen, and strong stakeholder…
Added 49 mins ago
Network Designer
Rogers Communications
Calgary, AB · Brampton, ON · Ottawa, ON · Montreal, QC
Drive lab and field trial activities in support of Proof of Concepts.
Added 49 mins ago
Sr. Network Designer
Rogers Communications
Calgary, AB · Brampton, ON · Ottawa, ON · Montreal, QC
Lead lab and field trial activities in support of Proofs of Concept (PoCs).
Added 1 hour ago
A
Ingenieur Mecanique - Mechanical Engineer
Actalent
Terrebonne, QC
- $46 to $77 CAD / hour
- Contract
Support customers and after-sales service teams with technical issues.
Added 1 hour ago
TR
Journeyperson Heavy Duty Mechanic
The RMC Group of Companies
Edmonton, AB
- Internship
…our fleet of ready-mix concrete trucks, heavy equipment, and support vehicles. This is a hands-on role critical to keeping our fleet safe, compliant, and on the road - our operations depend…

SMARTFOX

Information Technology Support Engineer

ON, Canada
Ontario, Canada, Canada

$65,000 to $110,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

What you’ll do :-

Be the first point of contact for employees across the business, resolving hardware, software, access, and connectivity issues by phone, chat, email, and in person
Provision, configure, and support Windows, macOS, and mobile devices using Intune, Jamf, Autopilot, or similar tools
Manage user accounts, permissions, and onboarding and offboarding in Microsoft 365, Entra ID (Azure AD), Active Directory, Okta, or Google Workspace
Support collaboration and productivity tools such as Teams, Zoom, SharePoint, Outlook, and Slack, including meeting room and AV setups
Troubleshoot printers, VPNs, Wi-Fi, VoIP, and peripherals, and escalate carrier or vendor issues with clear evidence
Own tickets from open to close in ServiceNow, Jira Service Management, Freshservice, or Zendesk, keeping users informed and SLAs on track
Patch, image, and maintain endpoints, and help enforce security controls such as MFA, disk encryption, EDR (CrowdStrike, Defender, SentinelOne), and phishing awareness
Support servers, backups, and cloud services (AWS, Azure) at higher levels, with attention to Canadian data residency requirements
Automate repetitive tasks with PowerShell, Bash, Python, or Power Automate, and use AI-assisted tools carefully to speed up troubleshooting and knowledge articles, with your own judgment on every fix
Write and maintain clear knowledge base articles, runbooks, and asset records
Support audits and compliance work (SOC 2, PCI-DSS, PIPEDA, and sector requirements) with accurate evidence
Lead rollouts, migrations, and refresh projects, and mentor teammates as you grow

Find your level :-

Level - Typical experience : What you’ll own
IT Support Specialist / Help Desk Analyst - 0-2 years : Tier 1 tickets, account and device setup, onboarding, and documentation, learning with a dedicated mentor and a paid path to your first certifications
IT Support Engineer - 2-5 years : Tier 2 troubleshooting, endpoint management, M365 and identity administration, small projects, and automation
Senior IT Support Engineer - 5+ years : Tier 3 escalations, designing standards and tooling, leading rollouts and migrations, improving security posture, mentoring the team, and shaping the IT roadmap

Promotion criteria are written down at every level, with regular career conversations. Many of our engineers have moved into systems administration, cloud engineering, cybersecurity, network engineering, and IT management.

What you bring

Must have :-

Solid grounding in Windows and/or macOS, basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN), and Microsoft 365 or Google Workspace
Hands-on experience from a job, co-op, internship, college program, or serious home setup
A patient, friendly approach and the ability to explain technical issues in plain language
A methodical way of troubleshooting and calm under pressure when users are blocked
Diploma or degree in IT, Computer Science, Network Administration, or a related field (including Canadian college programs), or equivalent experience. We care about what you can do
Legal authorization to work in Canada (citizens, permanent residents, and valid work permit holders)

Nice to have (not required) :-

Certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, MS-900, AZ-900, ITIL Foundation, or Google IT Support (we’ll pay for them)
Experience with Intune, Jamf, Active Directory, Entra ID, or Okta
Scripting or automation skills (PowerShell, Bash, Python)
Familiarity with ServiceNow, Jira Service Management, or similar ITSM platforms
Experience with VoIP, AV systems, or hybrid and remote workforce support
Basic knowledge of cloud platforms (AWS, Azure) and cybersecurity fundamentals
A home lab or projects you can discuss
Industry background in [healthcare, banking, retail, education, utilities, telecom, manufacturing, public sector, etc.]
Fluency in French, an asset for Quebec roles and bilingual teams [if applicable]
Government reliability status or security clearance, or willingness to obtain one [if applicable]
Valid driver’s licence for multi-site support [if applicable]

Apply About employer

More about this job

Responsibilities

Provide employee support across hardware, software, accounts, devices, connectivity, and collaboration tools, owning tickets through resolution and maintaining clear documentation. Manage endpoints and identity systems, support security and compliance work, automate routine tasks, and contribute to rollouts, migrations, and team mentoring according to experience level.

Requirements

Candidates need a solid foundation in Windows and/or macOS, basic networking, and Microsoft 365 or Google Workspace, along with hands-on IT experience and a patient, methodical approach to troubleshooting. A diploma or degree in IT or a related field, or equivalent experience, is required, as is legal authorization to work in Canada.

Skills

Windows And macOS Support
Basic Networking
Microsoft 365
Endpoint Management
Identity And Access Management
Troubleshooting
Ticket Management
PowerShell
Bash
Python
Security Controls
Technical Documentation
Cloud Services
Customer Support
Project Coordination

Visa sponsorship

Not detected in the job text

Keywords

Windows
macOS
Microsoft 365
Google Workspace
Intune
Jamf
Autopilot
Entra ID
Active Directory
Okta
ServiceNow
Jira Service Management
Freshservice
Zendesk
PowerShell
Bash
Python
Power Automate
AWS
Azure
TCP/IP
DNS
DHCP
VPN
Wi-Fi
MFA
Disk Encryption
EDR
SOC 2
PCI-DSS

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