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Added 2 mins ago
AI
System & API Gateway Support Specialist
Aptino, Inc.
ON · Ontario, Canada
- Contract
Collaborate with application, infrastructure, network, middleware, security, and API teams.
Added 2 mins ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS002)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 33 mins ago
MC
Senior Support Specialist
MSP Corp
Kingston, ON
- Full-time
As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.
Added 33 mins ago
MC
Senior Support Specialist
MSP Corp
Ottawa, ON
- Full-time
As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.
Added 33 mins ago
MC
Senior Support Specialist
MSP Corp
Toronto, ON
- Full-time
As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.
Added 33 mins ago
R&
IT - Security Specialist IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled IT - Security Specialist IV to join our client in support of an existing vacancy.
Added 33 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 33 mins ago
Information Technology (IT) Support Specialist
AirSprint
Calgary, AB
Troubleshoot network issues, including WAN, LAN, routers, firewalls, and security, with guidance from the Technology Support Supervisor.
Added 48 mins ago
Staff Engineer, Infrastructure Solutions (12 month contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
…infrastructure strategies and roadmaps with a strong emphasis on network engineering initiatives. This role will involve finalizing designs and technical implementations that align with the…
Added 1 hour ago
IC
Network Security Engineer
Infotek Consulting Inc.
Toronto, ON
- $85 to $96 CAD / hour
- Contract
We are looking for an experienced IT Security Specialist to support enterprise firewall security, policy implementation, and application deployments across on-premises and cloud…
Added 1 hour ago
IS
IT Specialist
iN STUDIO
Toronto, ON
- Full-time
● Support our Unifi stack across network, access control, security and storage
Added 1 hour ago
TI
Security Specialist
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- Contract
TekStaff's Client has a current vacancy for a Security/Network Specialist
Added 1 hour ago
E
Spécialiste IA et automatisation de processus
EXFO
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
EXFO is a global leader in intelligent network test, monitoring and analytics solutions. With more than 2,000 employees across 25+ countries, we develop hardware and software solutions that…
Added 1 hour ago
AI
Airport Applications Specialist
Avanciers Inc.
Toronto, ON
- $18 to $20 CAD / hour
- Contract
Coordinate with airport stakeholders, vendors, infrastructure, network, security, and project teams.
Added 1 hour ago
IO
Inspection Specialist
Imperial Oil
Nanticoke, ON
- Full-time
…professionally, with benefits built on our core categories of health, security, finance, and life. Imperial Oil has been recognized as one of Canada’s and Alberta’s top employers (2024) as…
Added 2 hours ago
AS
IT Procurement Project Manager
Alquemy Search & Consulting
Calgary, AB
- Contract
…Enterprise Architects, Infrastructure Managers, Information Security Officers, and software leads to uncover, synthesize, and structure complex architectural, security, and operational…
Added 2 hours ago
AI
System & API Gateway Support Specialist
Aptino, Inc.
ON · Ontario, Canada
- Contract
Collaborate with application, infrastructure, network, middleware, security, and API teams.
Added 2 hours ago
KM
Field Service Technician (Prince George)
Konica Minolta Business Solutions Canada
Prince George, BC
- Full-time
As an Office Systems Specialist, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and…
Added 3 hours ago
FJ
IT Specialist
Fairmont Jasper Park Lodge
Jasper, AB
- Full-time
Role Description The IT Specialist is a full-time, on-site role based at Fairmont Jasper Park Lodge in Jasper, AB. This role is responsible for maintaining and supporting the resort’s…
Added 3 hours ago
T
Container Security Engineer
TheCorporate
ON · Ontario, Canada
- Contract
Strong understanding of Network security principles, encryption protocols and identity management concepts.
Added 4 hours ago
M
Production Support Specialist
MethodHub
Toronto, ON
- Contract
Ability to troubleshoot across CDN, network, application, and origin server layers.
Added 5 hours ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…2004 (PHIPA), including requirements for Health Information Network Providers (HINPs) and Electronic Service Providers (ESPs). Experience working with prescribed statuses is considered an…
Added 8 hours ago
T
Machine Learning and Quantum Information Systems Specialist
TRIUMF
Vancouver, BC
- Full-time
The Machine Learning and Quantum Information Systems Specialist will play a key role in advancing TRIUMF’s research programs by applying cutting-edge methods and technologies in Machine…
Added 8 hours ago
M
RQ00832 - Privacy Impact Assessment Specialist - Senior
Maarut
Toronto, ON
- Contract
Holds an undergraduate or graduate degree in health, policy, IT, security, law or a related discipline
Added 9 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
…With global reach and local roots, we combine the scale of a network with the trust of strong relationships. From audit and tax to consulting and specialist advisory services, we help…

SMARTFOX

Information Technology Support Engineer

ON, Canada
Ontario, Canada, Canada

$65,000 to $110,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $65,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

What you’ll do :-

Be the first point of contact for employees across the business, resolving hardware, software, access, and connectivity issues by phone, chat, email, and in person
Provision, configure, and support Windows, macOS, and mobile devices using Intune, Jamf, Autopilot, or similar tools
Manage user accounts, permissions, and onboarding and offboarding in Microsoft 365, Entra ID (Azure AD), Active Directory, Okta, or Google Workspace
Support collaboration and productivity tools such as Teams, Zoom, SharePoint, Outlook, and Slack, including meeting room and AV setups
Troubleshoot printers, VPNs, Wi-Fi, VoIP, and peripherals, and escalate carrier or vendor issues with clear evidence
Own tickets from open to close in ServiceNow, Jira Service Management, Freshservice, or Zendesk, keeping users informed and SLAs on track
Patch, image, and maintain endpoints, and help enforce security controls such as MFA, disk encryption, EDR (CrowdStrike, Defender, SentinelOne), and phishing awareness
Support servers, backups, and cloud services (AWS, Azure) at higher levels, with attention to Canadian data residency requirements
Automate repetitive tasks with PowerShell, Bash, Python, or Power Automate, and use AI-assisted tools carefully to speed up troubleshooting and knowledge articles, with your own judgment on every fix
Write and maintain clear knowledge base articles, runbooks, and asset records
Support audits and compliance work (SOC 2, PCI-DSS, PIPEDA, and sector requirements) with accurate evidence
Lead rollouts, migrations, and refresh projects, and mentor teammates as you grow

Find your level :-

Level - Typical experience : What you’ll own
IT Support Specialist / Help Desk Analyst - 0-2 years : Tier 1 tickets, account and device setup, onboarding, and documentation, learning with a dedicated mentor and a paid path to your first certifications
IT Support Engineer - 2-5 years : Tier 2 troubleshooting, endpoint management, M365 and identity administration, small projects, and automation
Senior IT Support Engineer - 5+ years : Tier 3 escalations, designing standards and tooling, leading rollouts and migrations, improving security posture, mentoring the team, and shaping the IT roadmap

Promotion criteria are written down at every level, with regular career conversations. Many of our engineers have moved into systems administration, cloud engineering, cybersecurity, network engineering, and IT management.

What you bring

Must have :-

Solid grounding in Windows and/or macOS, basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN), and Microsoft 365 or Google Workspace
Hands-on experience from a job, co-op, internship, college program, or serious home setup
A patient, friendly approach and the ability to explain technical issues in plain language
A methodical way of troubleshooting and calm under pressure when users are blocked
Diploma or degree in IT, Computer Science, Network Administration, or a related field (including Canadian college programs), or equivalent experience. We care about what you can do
Legal authorization to work in Canada (citizens, permanent residents, and valid work permit holders)

Nice to have (not required) :-

Certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, MS-900, AZ-900, ITIL Foundation, or Google IT Support (we’ll pay for them)
Experience with Intune, Jamf, Active Directory, Entra ID, or Okta
Scripting or automation skills (PowerShell, Bash, Python)
Familiarity with ServiceNow, Jira Service Management, or similar ITSM platforms
Experience with VoIP, AV systems, or hybrid and remote workforce support
Basic knowledge of cloud platforms (AWS, Azure) and cybersecurity fundamentals
A home lab or projects you can discuss
Industry background in [healthcare, banking, retail, education, utilities, telecom, manufacturing, public sector, etc.]
Fluency in French, an asset for Quebec roles and bilingual teams [if applicable]
Government reliability status or security clearance, or willingness to obtain one [if applicable]
Valid driver’s licence for multi-site support [if applicable]

Apply About employer

More about this job

Responsibilities

Provide employee support across hardware, software, accounts, devices, connectivity, and collaboration tools, owning tickets through resolution and maintaining clear documentation. Manage endpoints and identity systems, support security and compliance work, automate routine tasks, and contribute to rollouts, migrations, and team mentoring according to experience level.

Requirements

Candidates need a solid foundation in Windows and/or macOS, basic networking, and Microsoft 365 or Google Workspace, along with hands-on IT experience and a patient, methodical approach to troubleshooting. A diploma or degree in IT or a related field, or equivalent experience, is required, as is legal authorization to work in Canada.

Skills

Windows And macOS Support
Basic Networking
Microsoft 365
Endpoint Management
Identity And Access Management
Troubleshooting
Ticket Management
PowerShell
Bash
Python
Security Controls
Technical Documentation
Cloud Services
Customer Support
Project Coordination

Visa sponsorship

Not detected in the job text

Keywords

Windows
macOS
Microsoft 365
Google Workspace
Intune
Jamf
Autopilot
Entra ID
Active Directory
Okta
ServiceNow
Jira Service Management
Freshservice
Zendesk
PowerShell
Bash
Python
Power Automate
AWS
Azure
TCP/IP
DNS
DHCP
VPN
Wi-Fi
MFA
Disk Encryption
EDR
SOC 2
PCI-DSS

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