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SMARTFOX

Information Technology Support Engineer

ON, Canada
Ontario, Canada, Canada

$65,000 to $110,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $65,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

What you’ll do :-

Be the first point of contact for employees across the business, resolving hardware, software, access, and connectivity issues by phone, chat, email, and in person
Provision, configure, and support Windows, macOS, and mobile devices using Intune, Jamf, Autopilot, or similar tools
Manage user accounts, permissions, and onboarding and offboarding in Microsoft 365, Entra ID (Azure AD), Active Directory, Okta, or Google Workspace
Support collaboration and productivity tools such as Teams, Zoom, SharePoint, Outlook, and Slack, including meeting room and AV setups
Troubleshoot printers, VPNs, Wi-Fi, VoIP, and peripherals, and escalate carrier or vendor issues with clear evidence
Own tickets from open to close in ServiceNow, Jira Service Management, Freshservice, or Zendesk, keeping users informed and SLAs on track
Patch, image, and maintain endpoints, and help enforce security controls such as MFA, disk encryption, EDR (CrowdStrike, Defender, SentinelOne), and phishing awareness
Support servers, backups, and cloud services (AWS, Azure) at higher levels, with attention to Canadian data residency requirements
Automate repetitive tasks with PowerShell, Bash, Python, or Power Automate, and use AI-assisted tools carefully to speed up troubleshooting and knowledge articles, with your own judgment on every fix
Write and maintain clear knowledge base articles, runbooks, and asset records
Support audits and compliance work (SOC 2, PCI-DSS, PIPEDA, and sector requirements) with accurate evidence
Lead rollouts, migrations, and refresh projects, and mentor teammates as you grow

Find your level :-

Level - Typical experience : What you’ll own
IT Support Specialist / Help Desk Analyst - 0-2 years : Tier 1 tickets, account and device setup, onboarding, and documentation, learning with a dedicated mentor and a paid path to your first certifications
IT Support Engineer - 2-5 years : Tier 2 troubleshooting, endpoint management, M365 and identity administration, small projects, and automation
Senior IT Support Engineer - 5+ years : Tier 3 escalations, designing standards and tooling, leading rollouts and migrations, improving security posture, mentoring the team, and shaping the IT roadmap

Promotion criteria are written down at every level, with regular career conversations. Many of our engineers have moved into systems administration, cloud engineering, cybersecurity, network engineering, and IT management.

What you bring

Must have :-

Solid grounding in Windows and/or macOS, basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN), and Microsoft 365 or Google Workspace
Hands-on experience from a job, co-op, internship, college program, or serious home setup
A patient, friendly approach and the ability to explain technical issues in plain language
A methodical way of troubleshooting and calm under pressure when users are blocked
Diploma or degree in IT, Computer Science, Network Administration, or a related field (including Canadian college programs), or equivalent experience. We care about what you can do
Legal authorization to work in Canada (citizens, permanent residents, and valid work permit holders)

Nice to have (not required) :-

Certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, MS-900, AZ-900, ITIL Foundation, or Google IT Support (we’ll pay for them)
Experience with Intune, Jamf, Active Directory, Entra ID, or Okta
Scripting or automation skills (PowerShell, Bash, Python)
Familiarity with ServiceNow, Jira Service Management, or similar ITSM platforms
Experience with VoIP, AV systems, or hybrid and remote workforce support
Basic knowledge of cloud platforms (AWS, Azure) and cybersecurity fundamentals
A home lab or projects you can discuss
Industry background in [healthcare, banking, retail, education, utilities, telecom, manufacturing, public sector, etc.]
Fluency in French, an asset for Quebec roles and bilingual teams [if applicable]
Government reliability status or security clearance, or willingness to obtain one [if applicable]
Valid driver’s licence for multi-site support [if applicable]

Apply About employer

More about this job

Responsibilities

Provide employee support across hardware, software, accounts, devices, connectivity, and collaboration tools, owning tickets through resolution and maintaining clear documentation. Manage endpoints and identity systems, support security and compliance work, automate routine tasks, and contribute to rollouts, migrations, and team mentoring according to experience level.

Requirements

Candidates need a solid foundation in Windows and/or macOS, basic networking, and Microsoft 365 or Google Workspace, along with hands-on IT experience and a patient, methodical approach to troubleshooting. A diploma or degree in IT or a related field, or equivalent experience, is required, as is legal authorization to work in Canada.

Skills

Windows And macOS Support
Basic Networking
Microsoft 365
Endpoint Management
Identity And Access Management
Troubleshooting
Ticket Management
PowerShell
Bash
Python
Security Controls
Technical Documentation
Cloud Services
Customer Support
Project Coordination

Visa sponsorship

Not detected in the job text

Keywords

Windows
macOS
Microsoft 365
Google Workspace
Intune
Jamf
Autopilot
Entra ID
Active Directory
Okta
ServiceNow
Jira Service Management
Freshservice
Zendesk
PowerShell
Bash
Python
Power Automate
AWS
Azure
TCP/IP
DNS
DHCP
VPN
Wi-Fi
MFA
Disk Encryption
EDR
SOC 2
PCI-DSS

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