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Added 20 mins ago
AS
Principal Banking Technology & Solution Architect (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $80 to $100 CAD / hour
- Contract
- Remote
Seniority: Principal / Senior Technology Advisory
Added 20 mins ago
Director - Mobile Engineering, Wealth Technology
Scotiabank
Toronto, ON
This is a senior technology leadership role requiring strong hands-on understanding of modern mobile engineering, combined with the ability to lead engineering teams and partner effectively…
Added 20 mins ago
Director and Head of Operations Engineering
Scotiabank
Toronto, ON
Lead the engineering modernization agenda across Operations proprietary and vendor platforms, driving cloud adoption, platform engineering, automation, AI enablement, and operational…
Added 36 mins ago
LI
Senior DevOPS/Engineer
Lotus IT Solutions
Toronto, ON
- Contract
…and Business Service Delivery and Procurement) is seeking a Senior DevOps/Cloud Engineer to lead the automation, configuration, deployment, monitoring, and operational enablement of…
Added 36 mins ago
SM
RQ11740 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior DevOps/Cloud Engineer with extensive experience in Microsoft Azure, CI/CD pipelines, deployment automation, infrastructure as code, cloud operations, and enterprise…
Added 36 mins ago
SM
RQ11740 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior DevOps/Cloud Engineer with extensive experience in Microsoft Azure, CI/CD pipelines, deployment automation, infrastructure as code, cloud operations, and enterprise…
Added 36 mins ago
SM
RQ11740 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior DevOps/Cloud Engineer with extensive experience in Microsoft Azure, CI/CD pipelines, deployment automation, infrastructure as code, cloud operations, and enterprise…
Added 1 hour ago
A
Senior Manager, Cloud & AI Security
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, Cloud & AI Security, you’ll lead a team responsible for securing ATB’s cloud platforms and enabling the safe adoption of AI. You’ll set the security roadmap,…
Added 1 hour ago
M
Technicien principal de l'environnement critique (CET)/Critical Environment Technician
Microsoft
Quebec, QC
- Full-time
As a Senior Critical Environment Technician (CET) - Québec City in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical infrastructure that keeps…
Added 1 hour ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will be a hands-on technical leader working across the PowerPoint for the web stack. You will design and deliver end-to-end AI-powered features, from…
Added 1 hour ago
BC
Technical Lead - Web/Mobile
BrainRidge Consulting
Toronto, ON
- Full-time
…clearly explain technical trade-offs and recommendations to senior client stakeholders and non-technical…
Added 1 hour ago
Senior Software Development Engineer, AWS Transactional Services
Amazon
Vancouver, BC
We are seeking a Senior Software Development Engineer to own and a build major part for our control plane. Your work will be critical to the scalability and availability of the service.…
Added 2 hours ago
T
Manager, Software Delivery Developer - Gen AI and AI-Accelerated Modernization
Toast
Montreal, QC
- $103,000 to $150,000 USD / year
- Full-time
Coach and mentor senior consultants and consultants on engineering practices, technical problem solving, and client delivery
Added 2 hours ago
T
Senior Manager - Senior Tech Lead – AI & Technology Transformation
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
Hands-on skills in Python, REST APIs, system integration, cloud architecture, CI/CD, automated testing, observability, RAG, vector databases, prompt engineering and model evaluation
Added 2 hours ago
T
Senior Manager - Senior AI Architect
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
Toast is recruiting on behalf of one of the world’s largest professional services firms for a Senior Manager, Senior AI Architect based in Montreal. With more than 10,000 people across…
Added 2 hours ago
T
Director, Google Gemini Enterprise, Data & AI
Toast
Toronto, ON
- $147,000 to $192,000 USD / year
- Full-time
Provide technical oversight across data, AI/ML, and cloud engineering teams to keep delivery cohesive
Added 2 hours ago
T
Enterprise Architect, AI Engineering – Security & Compliance
Toast
Toronto, ON
- $130,000 to $180,000 USD / year
- Full-time
…organization with more than 10,000 people across the country. Their AI Engineering team turns emerging AI capabilities into secure, scalable, production-ready applications and platforms…
Added 2 hours ago
W
Principal Software Development Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Agent Factory is where Workday’s next chapter gets built. We’re forming small, senior, cross-functional AI teams that bring together product leaders, machine learning engineers, and…
Added 2 hours ago
RB
Senior Director, DevOps Product Management and Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Director of DevOps Product Management and Strategy is a transformation-focused strategic leadership role that will shape RBC's future as a technology-led financial services…
Added 3 hours ago
N
Senior Data Reliability Developer
nesto
Canada
- Full-time
Our Data team is the backbone of Nesto Cloud, managing the flow of data that powers Canada’s most advanced mortgage platform. As a Senior Data Reliability Developer, you won't just be…
Added 3 hours ago
N
Director of AI Delivery
nesto
Toronto, ON
- Full-time
…combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of…
Added 3 hours ago
N
Director of AI Delivery
nesto
Montreal, QC
- Full-time
…combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of…
Added 3 hours ago
T
Senior Solutions Engineer / Architect
Thri5
Toronto, ON
- $150,000 to $200,000 CAD / year
- Full-time
Comfort in front of senior stakeholders and hands-on with APIs, data, and cloud architecture
Added 3 hours ago
C
Solutions Designer, Splunk Montreal, Quebec, Canada
Cisco
Montreal, QC
- Full-time
Splunk is seeking a highly skilled and strategic Senior Solutions Engineer to join our Eastern Canada team. Splunk, a Cisco company, is building a safer and more resilient digital world…
Added 3 hours ago
R
Senior Director, DevOps Product Management and Strategy
RBC
Toronto, ON
- Full-time
The Senior Director of DevOps Product Management and Strategy is a transformation-focused strategic leadership role that will shape RBC's future as a technology-led financial services…

SMARTFOX

Information Technology Support Engineer

ON, Canada
Ontario, Canada, Canada

$65,000 to $110,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $65,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

What you’ll do :-

Be the first point of contact for employees across the business, resolving hardware, software, access, and connectivity issues by phone, chat, email, and in person
Provision, configure, and support Windows, macOS, and mobile devices using Intune, Jamf, Autopilot, or similar tools
Manage user accounts, permissions, and onboarding and offboarding in Microsoft 365, Entra ID (Azure AD), Active Directory, Okta, or Google Workspace
Support collaboration and productivity tools such as Teams, Zoom, SharePoint, Outlook, and Slack, including meeting room and AV setups
Troubleshoot printers, VPNs, Wi-Fi, VoIP, and peripherals, and escalate carrier or vendor issues with clear evidence
Own tickets from open to close in ServiceNow, Jira Service Management, Freshservice, or Zendesk, keeping users informed and SLAs on track
Patch, image, and maintain endpoints, and help enforce security controls such as MFA, disk encryption, EDR (CrowdStrike, Defender, SentinelOne), and phishing awareness
Support servers, backups, and cloud services (AWS, Azure) at higher levels, with attention to Canadian data residency requirements
Automate repetitive tasks with PowerShell, Bash, Python, or Power Automate, and use AI-assisted tools carefully to speed up troubleshooting and knowledge articles, with your own judgment on every fix
Write and maintain clear knowledge base articles, runbooks, and asset records
Support audits and compliance work (SOC 2, PCI-DSS, PIPEDA, and sector requirements) with accurate evidence
Lead rollouts, migrations, and refresh projects, and mentor teammates as you grow

Find your level :-

Level - Typical experience : What you’ll own
IT Support Specialist / Help Desk Analyst - 0-2 years : Tier 1 tickets, account and device setup, onboarding, and documentation, learning with a dedicated mentor and a paid path to your first certifications
IT Support Engineer - 2-5 years : Tier 2 troubleshooting, endpoint management, M365 and identity administration, small projects, and automation
Senior IT Support Engineer - 5+ years : Tier 3 escalations, designing standards and tooling, leading rollouts and migrations, improving security posture, mentoring the team, and shaping the IT roadmap

Promotion criteria are written down at every level, with regular career conversations. Many of our engineers have moved into systems administration, cloud engineering, cybersecurity, network engineering, and IT management.

What you bring

Must have :-

Solid grounding in Windows and/or macOS, basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN), and Microsoft 365 or Google Workspace
Hands-on experience from a job, co-op, internship, college program, or serious home setup
A patient, friendly approach and the ability to explain technical issues in plain language
A methodical way of troubleshooting and calm under pressure when users are blocked
Diploma or degree in IT, Computer Science, Network Administration, or a related field (including Canadian college programs), or equivalent experience. We care about what you can do
Legal authorization to work in Canada (citizens, permanent residents, and valid work permit holders)

Nice to have (not required) :-

Certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, MS-900, AZ-900, ITIL Foundation, or Google IT Support (we’ll pay for them)
Experience with Intune, Jamf, Active Directory, Entra ID, or Okta
Scripting or automation skills (PowerShell, Bash, Python)
Familiarity with ServiceNow, Jira Service Management, or similar ITSM platforms
Experience with VoIP, AV systems, or hybrid and remote workforce support
Basic knowledge of cloud platforms (AWS, Azure) and cybersecurity fundamentals
A home lab or projects you can discuss
Industry background in [healthcare, banking, retail, education, utilities, telecom, manufacturing, public sector, etc.]
Fluency in French, an asset for Quebec roles and bilingual teams [if applicable]
Government reliability status or security clearance, or willingness to obtain one [if applicable]
Valid driver’s licence for multi-site support [if applicable]

Apply About employer

More about this job

Responsibilities

Provide employee support across hardware, software, accounts, devices, connectivity, and collaboration tools, owning tickets through resolution and maintaining clear documentation. Manage endpoints and identity systems, support security and compliance work, automate routine tasks, and contribute to rollouts, migrations, and team mentoring according to experience level.

Requirements

Candidates need a solid foundation in Windows and/or macOS, basic networking, and Microsoft 365 or Google Workspace, along with hands-on IT experience and a patient, methodical approach to troubleshooting. A diploma or degree in IT or a related field, or equivalent experience, is required, as is legal authorization to work in Canada.

Skills

Windows And macOS Support
Basic Networking
Microsoft 365
Endpoint Management
Identity And Access Management
Troubleshooting
Ticket Management
PowerShell
Bash
Python
Security Controls
Technical Documentation
Cloud Services
Customer Support
Project Coordination

Visa sponsorship

Not detected in the job text

Keywords

Windows
macOS
Microsoft 365
Google Workspace
Intune
Jamf
Autopilot
Entra ID
Active Directory
Okta
ServiceNow
Jira Service Management
Freshservice
Zendesk
PowerShell
Bash
Python
Power Automate
AWS
Azure
TCP/IP
DNS
DHCP
VPN
Wi-Fi
MFA
Disk Encryption
EDR
SOC 2
PCI-DSS

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