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Added 5 days ago
S
Information Technology Support Engineer
SMARTFOX
ON · Ontario, Canada
- $65,000 to $110,000 CAD / year
- Full-time
Be the first point of contact for employees across the business, resolving hardware, software, access, and connectivity issues by phone, chat, email, and in person
Added 5 days ago
C
Senior Analyst, Digital Platforms & Insights
CIBC
Toronto, ON
- Full-time
The Senior Analyst, Digital Platforms & Insights reports to the Chapter Lead of Digital Platforms & Operations and helps the organization understand how clients engage with its digital…
Added 5 days ago
R
Business Analyst
Raise
Toronto, ON
- Contract
Experience with Mobile and Online banking projects
Added 8 days ago
GS
Analyste support production
Groupe SII
Montreal, QC
- Full-time
Senior : plus de 6 ans d’expérience en IT Service Management, Infrastructure, Production Support ou comme IT Business Analyst.
Added 8 days ago
SC
Analyste support production
SII Canada
Montreal, QC
- Full-time
Senior : plus de 6 ans d’expérience en IT Service Management, Infrastructure, Production Support ou comme IT Business Analyst.
Added 10 days ago
T
Senior Business Analyst - Tangerine
Tangerine
Toronto, ON
- Full-time
The Senior Business Analyst's primary role is to elicit, analyze, validate, define and write the business requirements and technology independent processes and solutions that meet the needs…
Added 10 days ago
Senior Business Analyst - Tangerine
Scotiabank
ON · Toronto, ON
The Senior Business Analyst's primary role is to elicit, analyze, validate, define and write the business requirements and technology independent processes and solutions that meet the needs…
Added 10 days ago
CL
Senior Business System Analyst
Cloudious LLC
Toronto, ON
- Contract
5-7+ years of Business Systems Analysis experience.
Added 11 days ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
As a Senior Business Systems Analyst you collect system requirements by developing an understanding of marketing business processes and systems we support. You will translate that business…
Added 11 days ago
AS
Business Systems Analyst - Consultant
Apex Systems
Toronto, ON
- $46 to $51 USD / hour
- Full-time
We are seeking a highly technical Business Systems Analyst to support strategic initiatives within the Digital Banking organization, focused on Online Banking and Mobile Banking platforms.
Added 12 days ago
S
Senior Business Analyst (SME) – Capital Markets
Synechron
Mississauga, ON
- $110,000 to $120,000 CAD / year
- Full-time
We are seeking a highly experienced Senior Business Analyst and Subject Matter Expert (SME) in Capital Marketsto support the analysis, design, and delivery of complex financial technology…
Added 12 days ago
S
Senior Business Analyst – Finance Data & Architecture
Synechron
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
We are seeking an experienced Business Analyst to join the Data Warehouse Analysis & Design team. This role bridges Finance, Business, and Technology teams to support enterprise data…
Added 15 days ago
EC
IT Service Desk Analyst (8-month Co-op)
Esri Canada
Toronto, ON
- Internship
Escalate to other IT team members or Senior Service Desk Analyst as needed
Added 16 days ago
GT
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $62 CAD / hour
- Contract
…technology and talent to drive innovation and growth. As a Senior Business Systems Analyst, you will play a critical role in shaping our future, influencing key decisions, and ensuring that…
Added 22 days ago
RB
Senior Financing Specialist
Royal Bank of Canada
Windsor, ON
- Full-time
Experience with emerging resources, communications and technology (i.e., online data resources, web based meetings, social media, digital banking, and mobile applications)
Added 22 days ago
R
Senior Financing Specialist
RBC
Windsor, ON
- Full-time
Experience with emerging resources, communications and technology (i.e., online data resources, web based meetings, social media, digital banking, and mobile applications)
Added 24 days ago
BO
Canada | Toronto | Global Technology Summer Analyst - Software Engineer | 2027
Bank of America
Toronto, ON
- Volunteer
We develop and deploy leading-edge technology in areas such as mobile and online banking, payments processing, technology infrastructure, cyber-security, risk and capital management and…
Added 24 days ago
BO
Canada | Toronto | Global Technology Summer Analyst - Business Analyst | 2027
Bank of America
Toronto, ON
- Volunteer
We develop and deploy leading-edge technology in areas such as mobile and online banking, payments processing, technology infrastructure, cyber-security, risk and capital management and…
Added 1 month ago
Senior Financial Analyst, Deal Desk (Strategic Finance)
Liftoff
Canada
…maximize margin on a deal by deal basis. This role requires the Senior Financial analyst to be able to comprehensively understand the mechanics of how our business generates revenue both in…
Added 1 month ago
MC
Client Services Analyst
Meridian Credit Union
Toronto, ON
- Full-time
In addition to providing technical support, the Client Services Analyst plays an important role in identifying recurring issues and operational challenges across the environment. The…
Added 1 month ago
T
Senior Optimization Analyst
TD
Toronto, ON
- Full-time
Seeking a Senior Optimization Analyst to join our Digital team. This role focuses on improving digital customer experiences through data-driven experimentation, A/B testing, and website…
Added 2 months ago
T
Senior Information Security Analyst (Secure Code Review)
TD
Toronto, ON
- Full-time
Canadian Retail including TD Canada Trust, Business Banking, TD Auto Finance (Canada), TD Wealth (Canada), TD Direct Investing and TD Insurance
Added 3 months ago
SC
Analyste d'Affaires Finance (Senior)
SII Canada
Montreal, QC
- Full-time
…financial services environment, you will work as an intermediate business analyst supporting multidisciplinary and international teams. You will contribute to requirements analysis,…

No more jobs.

SMARTFOX

Information Technology Support Engineer

ON, Canada
Ontario, Canada, Canada

$65,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

What you’ll do :-

Be the first point of contact for employees across the business, resolving hardware, software, access, and connectivity issues by phone, chat, email, and in person
Provision, configure, and support Windows, macOS, and mobile devices using Intune, Jamf, Autopilot, or similar tools
Manage user accounts, permissions, and onboarding and offboarding in Microsoft 365, Entra ID (Azure AD), Active Directory, Okta, or Google Workspace
Support collaboration and productivity tools such as Teams, Zoom, SharePoint, Outlook, and Slack, including meeting room and AV setups
Troubleshoot printers, VPNs, Wi-Fi, VoIP, and peripherals, and escalate carrier or vendor issues with clear evidence
Own tickets from open to close in ServiceNow, Jira Service Management, Freshservice, or Zendesk, keeping users informed and SLAs on track
Patch, image, and maintain endpoints, and help enforce security controls such as MFA, disk encryption, EDR (CrowdStrike, Defender, SentinelOne), and phishing awareness
Support servers, backups, and cloud services (AWS, Azure) at higher levels, with attention to Canadian data residency requirements
Automate repetitive tasks with PowerShell, Bash, Python, or Power Automate, and use AI-assisted tools carefully to speed up troubleshooting and knowledge articles, with your own judgment on every fix
Write and maintain clear knowledge base articles, runbooks, and asset records
Support audits and compliance work (SOC 2, PCI-DSS, PIPEDA, and sector requirements) with accurate evidence
Lead rollouts, migrations, and refresh projects, and mentor teammates as you grow

Find your level :-

Level - Typical experience : What you’ll own
IT Support Specialist / Help Desk Analyst - 0-2 years : Tier 1 tickets, account and device setup, onboarding, and documentation, learning with a dedicated mentor and a paid path to your first certifications
IT Support Engineer - 2-5 years : Tier 2 troubleshooting, endpoint management, M365 and identity administration, small projects, and automation
Senior IT Support Engineer - 5+ years : Tier 3 escalations, designing standards and tooling, leading rollouts and migrations, improving security posture, mentoring the team, and shaping the IT roadmap

Promotion criteria are written down at every level, with regular career conversations. Many of our engineers have moved into systems administration, cloud engineering, cybersecurity, network engineering, and IT management.

What you bring

Must have :-

Solid grounding in Windows and/or macOS, basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN), and Microsoft 365 or Google Workspace
Hands-on experience from a job, co-op, internship, college program, or serious home setup
A patient, friendly approach and the ability to explain technical issues in plain language
A methodical way of troubleshooting and calm under pressure when users are blocked
Diploma or degree in IT, Computer Science, Network Administration, or a related field (including Canadian college programs), or equivalent experience. We care about what you can do
Legal authorization to work in Canada (citizens, permanent residents, and valid work permit holders)

Nice to have (not required) :-

Certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, MS-900, AZ-900, ITIL Foundation, or Google IT Support (we’ll pay for them)
Experience with Intune, Jamf, Active Directory, Entra ID, or Okta
Scripting or automation skills (PowerShell, Bash, Python)
Familiarity with ServiceNow, Jira Service Management, or similar ITSM platforms
Experience with VoIP, AV systems, or hybrid and remote workforce support
Basic knowledge of cloud platforms (AWS, Azure) and cybersecurity fundamentals
A home lab or projects you can discuss
Industry background in [healthcare, banking, retail, education, utilities, telecom, manufacturing, public sector, etc.]
Fluency in French, an asset for Quebec roles and bilingual teams [if applicable]
Government reliability status or security clearance, or willingness to obtain one [if applicable]
Valid driver’s licence for multi-site support [if applicable]

Apply About employer

More about this job

Responsibilities

Provide employee support across hardware, software, accounts, devices, connectivity, and collaboration tools, owning tickets through resolution and maintaining clear documentation. Manage endpoints and identity systems, support security and compliance work, automate routine tasks, and contribute to rollouts, migrations, and team mentoring according to experience level.

Requirements

Candidates need a solid foundation in Windows and/or macOS, basic networking, and Microsoft 365 or Google Workspace, along with hands-on IT experience and a patient, methodical approach to troubleshooting. A diploma or degree in IT or a related field, or equivalent experience, is required, as is legal authorization to work in Canada.

Skills

Windows And macOS Support
Basic Networking
Microsoft 365
Endpoint Management
Identity And Access Management
Troubleshooting
Ticket Management
PowerShell
Bash
Python
Security Controls
Technical Documentation
Cloud Services
Customer Support
Project Coordination

Visa sponsorship

Not detected in the job text

Keywords

Windows
macOS
Microsoft 365
Google Workspace
Intune
Jamf
Autopilot
Entra ID
Active Directory
Okta
ServiceNow
Jira Service Management
Freshservice
Zendesk
PowerShell
Bash
Python
Power Automate
AWS
Azure
TCP/IP
DNS
DHCP
VPN
Wi-Fi
MFA
Disk Encryption
EDR
SOC 2
PCI-DSS

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