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Added 10 mins ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
…and service requests, front-line troubleshooting of devices, software, networks and remote access, first-contact resolution where possible, and escalation to specialist…
Added 10 mins ago
Events Specialist
Canadian Mental Health Association BC Division
Vancouver, BC
The Events Specialist is a unionized position with the Health Services and Support – Community Subsector Association. The rate of pay is between $31.98 - $33.84 per hour.
Added 25 mins ago
CH
Equipment & Retail Specialist, CMH Revelstoke
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Position Title: Equipment & Retail Specialist, Revelstoke
Added 25 mins ago
NN
Stock Specialist (Full-Time) - Union
Nestlé Nespresso SA
Toronto, ON
- Full-time
We are looking for a Full Time Stock Specialist to join our team! This position is an existing vacancy. This role will be responsible for ensuring efficient daily boutique operations,…
Added 56 mins ago
BI
Documentation Specialist Intern – Internship Winter 2027
Behaviour Interactive
Montreal, QC
- Internship
Behaviour is looking for a Documentation Specialist Intern to join the team ! In this role, you'll have the chance to work with the technical writer and create documentation. The…
Added 56 mins ago
BB
Social Media Marketing Specialist
Big Box Outlet Store
Abbotsford, BC
- Full-time
The Social Media Specialist creates and delivers social content that connects customers with BBOS products, stores and promotions, and manages day-to-day organic social and online…
Added 1 hour ago
FP
Junior Accounts Receivable (AR) Specialist
Frontier Power Products
New Westminster, BC · Surrey, BC
- Full-time
Support the resolution of customer disputes in coordination with the AR team
Added 1 hour ago
AI Solution Specialist
Infoblox
Burnaby, BC
We have an opportunity for an AI Solution Specialist to join our Business Strategy team in Burnaby, reporting to the Strategic Programs Director. In this pivotal role, you will help design,…
Added 1 hour ago
KB
Contractor Sales-Plumbing Specialist
Kent Building Supplies
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Plumbing Sales Specialists partner with Contractor Sales Associates to support the sales process with specialized knowledge. As knowledgeable sales professionals, contractor sales…
Added 1 hour ago
UO
Research Assistant, Psychiatry
University of Calgary
Calgary, AB
- Full-time
Provide information and support for developing various reports, including annual project reports for sponsors
Added 1 hour ago
R
Laboratory GxP Systems Specialist II
Replimune
Montreal, QC
- Full-time
Support system reliability, cybersecurity, data integrity, disaster recovery, and troubleshooting of laboratory applications and instrument software.
Added 1 hour ago
B
Staff Specialist, Regulatory Affairs (16 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $85,000 to $135,000 CAD / year
- Full-time
The Staff Specialist of Regulatory Affairs reports directly to the Senior Manager of Regulatory Affairs. This position is responsible for supporting MMS Dispensing products consisting of…
Added 1 hour ago
Senior Manager - Capital Markets
EY
Toronto, ON
10+ years of relevant experience in the Capital Markets industry, ideally gained through a top-tier consultancy, specialist financial services consultancy, or within a leading bank or…
Added 1 hour ago
FH
Community Health Nurse - Licensed Practical Nurse, New Westminster
Fraser Health Authority
New Westminster, BC
- $32.84 to $44.96 CAD / hour
- Full-time
…primary care provider (Nurse Practitioner, Physician, other specialist(s)) and family/supports regarding client care planning; supports clients and families, as client care is transitioned…
Added 1 hour ago
PH
Administrative Coordinator, Staffing Office Resource Team
Providence Healthcare
Toronto, ON
- Temporary
This position provides essential staffing support to the hospital units, house floors, and other designated areas of Providence Healthcare. Staffing Office Administrative Coordinators…
Added 1 hour ago
H
Scheduling and Sales Specialist
HearCANADA
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
Join our Inside Sales Team! Now hiring a Scheduling and Sales Specialist (internally called an Inside Sales Specialist) to join our growing organization.
Added 1 hour ago
MC
EMS Engineer
MatchBox Consulting Group
Calgary, AB
- Full-time
Review of application patches and system configurations; support testing of software security updates, such as patches and anti-virus.
Added 1 hour ago
Engineering - Automotive HVAC Product Engineer
Crestline
Saskatoon, SK
…Saskatoon. This role will serve as Crestline’s subject-matter specialist for automotive HVAC systems and support HVAC design requirements across multiple vehicle-development…
Added 2 hours ago
AD
Manufacturing Applications Engineer
ArcelorMittal Dofasco
Hamilton, ON
- Full-time
The successful candidate’s position title (Sr. Analyst / Specialist / Sr. Specialist) will be based on qualifications and experience.
Added 2 hours ago
G
Web Developer
GAIN
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
…brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organizations need to make braver, more impactful…
Added 2 hours ago
M
Associé(e) principal(e) en automatisation de l’intelligence artificielle/Sr. Associate AI Automation Specialist
McKesson
Montreal, QC
- Full-time
McKesson is seeking a Sr. Associate AI Automation Specialist to build and support reliable automation for cloud-based data pipelines and platform workflows. You will use Python and SQL to…
Added 2 hours ago
EC
Senior Automation Professional
EnGlobe Corp.
Saskatoon, SK
- Full-time
At Englobe, I feel listened to. The leaders are accessible and always available to support me. Every day, I work with experts who inspire me and help me progress. The projects are cool, and…
Added 2 hours ago
AW
Business Analytics Specialist, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
We’re looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team for 12 months.
Added 2 hours ago
AW
Business Analytics Specialist, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
We’re looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team for 12 months.
Added 2 hours ago
TI
Web Developer
This is Gain Ltd
Remote, Canada
- $65,000 to $75,000 CAD / year
- Full-time
- Remote
…brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organizations need to make braver, more impactful…

SMARTFOX

Information Technology Support Engineer

ON, Canada
Ontario, Canada, Canada

$65,000 to $110,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $65,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

What you’ll do :-

Be the first point of contact for employees across the business, resolving hardware, software, access, and connectivity issues by phone, chat, email, and in person
Provision, configure, and support Windows, macOS, and mobile devices using Intune, Jamf, Autopilot, or similar tools
Manage user accounts, permissions, and onboarding and offboarding in Microsoft 365, Entra ID (Azure AD), Active Directory, Okta, or Google Workspace
Support collaboration and productivity tools such as Teams, Zoom, SharePoint, Outlook, and Slack, including meeting room and AV setups
Troubleshoot printers, VPNs, Wi-Fi, VoIP, and peripherals, and escalate carrier or vendor issues with clear evidence
Own tickets from open to close in ServiceNow, Jira Service Management, Freshservice, or Zendesk, keeping users informed and SLAs on track
Patch, image, and maintain endpoints, and help enforce security controls such as MFA, disk encryption, EDR (CrowdStrike, Defender, SentinelOne), and phishing awareness
Support servers, backups, and cloud services (AWS, Azure) at higher levels, with attention to Canadian data residency requirements
Automate repetitive tasks with PowerShell, Bash, Python, or Power Automate, and use AI-assisted tools carefully to speed up troubleshooting and knowledge articles, with your own judgment on every fix
Write and maintain clear knowledge base articles, runbooks, and asset records
Support audits and compliance work (SOC 2, PCI-DSS, PIPEDA, and sector requirements) with accurate evidence
Lead rollouts, migrations, and refresh projects, and mentor teammates as you grow

Find your level :-

Level - Typical experience : What you’ll own
IT Support Specialist / Help Desk Analyst - 0-2 years : Tier 1 tickets, account and device setup, onboarding, and documentation, learning with a dedicated mentor and a paid path to your first certifications
IT Support Engineer - 2-5 years : Tier 2 troubleshooting, endpoint management, M365 and identity administration, small projects, and automation
Senior IT Support Engineer - 5+ years : Tier 3 escalations, designing standards and tooling, leading rollouts and migrations, improving security posture, mentoring the team, and shaping the IT roadmap

Promotion criteria are written down at every level, with regular career conversations. Many of our engineers have moved into systems administration, cloud engineering, cybersecurity, network engineering, and IT management.

What you bring

Must have :-

Solid grounding in Windows and/or macOS, basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN), and Microsoft 365 or Google Workspace
Hands-on experience from a job, co-op, internship, college program, or serious home setup
A patient, friendly approach and the ability to explain technical issues in plain language
A methodical way of troubleshooting and calm under pressure when users are blocked
Diploma or degree in IT, Computer Science, Network Administration, or a related field (including Canadian college programs), or equivalent experience. We care about what you can do
Legal authorization to work in Canada (citizens, permanent residents, and valid work permit holders)

Nice to have (not required) :-

Certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, MS-900, AZ-900, ITIL Foundation, or Google IT Support (we’ll pay for them)
Experience with Intune, Jamf, Active Directory, Entra ID, or Okta
Scripting or automation skills (PowerShell, Bash, Python)
Familiarity with ServiceNow, Jira Service Management, or similar ITSM platforms
Experience with VoIP, AV systems, or hybrid and remote workforce support
Basic knowledge of cloud platforms (AWS, Azure) and cybersecurity fundamentals
A home lab or projects you can discuss
Industry background in [healthcare, banking, retail, education, utilities, telecom, manufacturing, public sector, etc.]
Fluency in French, an asset for Quebec roles and bilingual teams [if applicable]
Government reliability status or security clearance, or willingness to obtain one [if applicable]
Valid driver’s licence for multi-site support [if applicable]

Apply About employer

More about this job

Responsibilities

Provide employee support across hardware, software, accounts, devices, connectivity, and collaboration tools, owning tickets through resolution and maintaining clear documentation. Manage endpoints and identity systems, support security and compliance work, automate routine tasks, and contribute to rollouts, migrations, and team mentoring according to experience level.

Requirements

Candidates need a solid foundation in Windows and/or macOS, basic networking, and Microsoft 365 or Google Workspace, along with hands-on IT experience and a patient, methodical approach to troubleshooting. A diploma or degree in IT or a related field, or equivalent experience, is required, as is legal authorization to work in Canada.

Skills

Windows And macOS Support
Basic Networking
Microsoft 365
Endpoint Management
Identity And Access Management
Troubleshooting
Ticket Management
PowerShell
Bash
Python
Security Controls
Technical Documentation
Cloud Services
Customer Support
Project Coordination

Visa sponsorship

Not detected in the job text

Keywords

Windows
macOS
Microsoft 365
Google Workspace
Intune
Jamf
Autopilot
Entra ID
Active Directory
Okta
ServiceNow
Jira Service Management
Freshservice
Zendesk
PowerShell
Bash
Python
Power Automate
AWS
Azure
TCP/IP
DNS
DHCP
VPN
Wi-Fi
MFA
Disk Encryption
EDR
SOC 2
PCI-DSS

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