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Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 43 mins ago
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IT Contract Analyst
MatchBox Consulting Group
Calgary, AB
- Contract
This role focuses on strategic sourcing and contract management for technology-related goods and services, including software applications, IT hardware, and professional services. The…
Added 43 mins ago
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Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Support Contract Lifecycle alignment between T&I contracts, rapid technology shifts, market changes, compliance readiness, and financial forecasting.
Added 58 mins ago
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Business Analyst, Security Education
BMO
Toronto, ON · FCP
- Full-time
Investigates and identifies strategies to optimize business operations and services, and inform business decisions. Defines business requirements to inform technology build and operations…
Added 1 hour ago
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sales associate, plumbing
RONA
Saguenay, QC · Chicoutimi, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 hour ago
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sales associate, building materials
RONA
Saguenay, QC · Chicoutimi, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 hour ago
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Merchandising Service Associate-3
RONA
Fort McMurray, AB
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 hour ago
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Hardware & Tools sales, part time
RONA
Winnipeg, MB
- Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 hour ago
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Flooring sales, part time
RONA
Winnipeg, MB
- Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 hour ago
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Production Microscope Soldering Technician
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 1 hour ago
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Microelectronics Packaging Design Engineer
Actalent
Ottawa, ON · Kanata, ON
- $110,000 to $160,000 CAD / year
- Full-time
Lead and mentor junior members of the microelectronics design team, providing technical oversight, guidance, and support in day-to-day engineering activities.
Added 1 hour ago
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Manager, IT On Site Support
Baker McKenzie
Toronto, ON
- $81,000 to $90,700 CAD / year
The Manager, IT On Site Support is responsible for ensuring the reliable operation of end-user technology, office systems, and collaboration tools to enable attorneys and business…
Added 1 hour ago
NC
Order Fulfillment Specialist
net2phone Canada
Ottawa, ON
- $45,000 to $48,000 CAD / year
- Full-time
We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and…
Added 1 hour ago
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Console Operator
Kyndryl
Regina, SK
- Full-time
Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers. Maintain the highest standard of quality on all services and communications with the client base.
Added 1 hour ago
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IT Operations & Procurement Coordinator - 6 Months Fixed Term
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
Support the purchase of laptops, workstations, monitors, peripherals, networking equipment, software, and other IT products and services.
Added 2 hours ago
GBM - Trade Floor Technology Consultant Internship/Co-op - Summer 2027
Scotiabank
Toronto, ON
As a Trade Floor Technology Consultant, you will provide responsive technical consulting and support for solving computer and related technology issues on Scotiabank’s trade floor. As part…
Added 2 hours ago
Industry Advisor - Public Safety
Softchoice
Ottawa, ON
As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes…
Added 2 hours ago
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Console Operator
ISM
Regina, SK
- Full-time
Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers. Maintain the highest standard of quality on all services and communications with the client base.
Added 2 hours ago
IT Support Analyst - Mississauga, ON
Specsavers
Burnaby, BC
Retail-specific Hardware, Software and Support processes
Added 2 hours ago
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Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Support Contract Lifecycle alignment between T&I contracts, rapid technology shifts, market changes, compliance readiness, and financial forecasting.
Added 2 hours ago
CG
Laptop & Cell Phone Repair Technician!
Canada Gadgets
Brampton, ON
- Full-time
Company Description Canada Gadgets is a leading provider of electronic solutions, specializing in high-quality repair and maintenance services for a wide range of devices. The company is…
Added 2 hours ago
BT
Audio Visual Support Technician
Buchanan Technologies
Toronto, ON
- Contract
The LMH Technician plays a key role in supporting academic learning spaces, administrative meeting areas, and student huddle spaces by delivering technical support for integrated Audio…
Added 2 hours ago
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Information Technology Support Engineer
SMARTFOX
ON · Ontario, Canada
- $65,000 to $110,000 CAD / year
- Full-time
Support servers, backups, and cloud services (AWS, Azure) at higher levels, with attention to Canadian data residency requirements
Added 2 hours ago
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Senior Technician, IT Support
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Provide advice and technical support services to end users in a designated Faculty or Service in areas related to infrastructure, hardware, software, peripherals and other IT equipment.…
Added 2 hours ago
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Software Developer / Développement logiciel
Vention
Montreal, QC
- Full-time
Headquartered in Montreal, Detroit and Munich, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the…

SMARTFOX

Information Technology Support Engineer

ON, Canada
Ontario, Canada, Canada

$65,000 to $110,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $65,000 to $110,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

What you’ll do :-

Be the first point of contact for employees across the business, resolving hardware, software, access, and connectivity issues by phone, chat, email, and in person
Provision, configure, and support Windows, macOS, and mobile devices using Intune, Jamf, Autopilot, or similar tools
Manage user accounts, permissions, and onboarding and offboarding in Microsoft 365, Entra ID (Azure AD), Active Directory, Okta, or Google Workspace
Support collaboration and productivity tools such as Teams, Zoom, SharePoint, Outlook, and Slack, including meeting room and AV setups
Troubleshoot printers, VPNs, Wi-Fi, VoIP, and peripherals, and escalate carrier or vendor issues with clear evidence
Own tickets from open to close in ServiceNow, Jira Service Management, Freshservice, or Zendesk, keeping users informed and SLAs on track
Patch, image, and maintain endpoints, and help enforce security controls such as MFA, disk encryption, EDR (CrowdStrike, Defender, SentinelOne), and phishing awareness
Support servers, backups, and cloud services (AWS, Azure) at higher levels, with attention to Canadian data residency requirements
Automate repetitive tasks with PowerShell, Bash, Python, or Power Automate, and use AI-assisted tools carefully to speed up troubleshooting and knowledge articles, with your own judgment on every fix
Write and maintain clear knowledge base articles, runbooks, and asset records
Support audits and compliance work (SOC 2, PCI-DSS, PIPEDA, and sector requirements) with accurate evidence
Lead rollouts, migrations, and refresh projects, and mentor teammates as you grow

Find your level :-

Level - Typical experience : What you’ll own
IT Support Specialist / Help Desk Analyst - 0-2 years : Tier 1 tickets, account and device setup, onboarding, and documentation, learning with a dedicated mentor and a paid path to your first certifications
IT Support Engineer - 2-5 years : Tier 2 troubleshooting, endpoint management, M365 and identity administration, small projects, and automation
Senior IT Support Engineer - 5+ years : Tier 3 escalations, designing standards and tooling, leading rollouts and migrations, improving security posture, mentoring the team, and shaping the IT roadmap

Promotion criteria are written down at every level, with regular career conversations. Many of our engineers have moved into systems administration, cloud engineering, cybersecurity, network engineering, and IT management.

What you bring

Must have :-

Solid grounding in Windows and/or macOS, basic networking (TCP/IP, DNS, DHCP, Wi-Fi, VPN), and Microsoft 365 or Google Workspace
Hands-on experience from a job, co-op, internship, college program, or serious home setup
A patient, friendly approach and the ability to explain technical issues in plain language
A methodical way of troubleshooting and calm under pressure when users are blocked
Diploma or degree in IT, Computer Science, Network Administration, or a related field (including Canadian college programs), or equivalent experience. We care about what you can do
Legal authorization to work in Canada (citizens, permanent residents, and valid work permit holders)

Nice to have (not required) :-

Certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, MS-900, AZ-900, ITIL Foundation, or Google IT Support (we’ll pay for them)
Experience with Intune, Jamf, Active Directory, Entra ID, or Okta
Scripting or automation skills (PowerShell, Bash, Python)
Familiarity with ServiceNow, Jira Service Management, or similar ITSM platforms
Experience with VoIP, AV systems, or hybrid and remote workforce support
Basic knowledge of cloud platforms (AWS, Azure) and cybersecurity fundamentals
A home lab or projects you can discuss
Industry background in [healthcare, banking, retail, education, utilities, telecom, manufacturing, public sector, etc.]
Fluency in French, an asset for Quebec roles and bilingual teams [if applicable]
Government reliability status or security clearance, or willingness to obtain one [if applicable]
Valid driver’s licence for multi-site support [if applicable]

Apply About employer

More about this job

Responsibilities

Provide employee support across hardware, software, accounts, devices, connectivity, and collaboration tools, owning tickets through resolution and maintaining clear documentation. Manage endpoints and identity systems, support security and compliance work, automate routine tasks, and contribute to rollouts, migrations, and team mentoring according to experience level.

Requirements

Candidates need a solid foundation in Windows and/or macOS, basic networking, and Microsoft 365 or Google Workspace, along with hands-on IT experience and a patient, methodical approach to troubleshooting. A diploma or degree in IT or a related field, or equivalent experience, is required, as is legal authorization to work in Canada.

Skills

Windows And macOS Support
Basic Networking
Microsoft 365
Endpoint Management
Identity And Access Management
Troubleshooting
Ticket Management
PowerShell
Bash
Python
Security Controls
Technical Documentation
Cloud Services
Customer Support
Project Coordination

Visa sponsorship

Not detected in the job text

Keywords

Windows
macOS
Microsoft 365
Google Workspace
Intune
Jamf
Autopilot
Entra ID
Active Directory
Okta
ServiceNow
Jira Service Management
Freshservice
Zendesk
PowerShell
Bash
Python
Power Automate
AWS
Azure
TCP/IP
DNS
DHCP
VPN
Wi-Fi
MFA
Disk Encryption
EDR
SOC 2
PCI-DSS

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