Microsoft 365 Administrator

What you’ll do :-

• Administer Microsoft 365 services: Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, and Defender
• Manage users, groups, licensing, and lifecycle (joiner, mover, leaver), automating repeatable work with PowerShell and Microsoft Graph
• Configure and maintain identity and access: Conditional Access, MFA, SSPR, role-based access, privileged identity management, and hybrid identity with Entra Connect
• Manage devices with Intune and Autopilot: enrolment, compliance policies, app deployment, and patching for Windows, macOS, iOS, and Android
• Secure the tenant: Defender for Office 365, Defender for Endpoint, anti-phishing and anti-spam policy, secure score improvements, and baseline hardening
• Configure Microsoft Purview: data loss prevention, sensitivity labels, retention, eDiscovery, and audit, in line with PIPEDA, provincial privacy laws, and Quebec’s Law 25
• Support Canadian data residency requirements, including tenant and Multi-Geo configuration where applicable
• Plan and run migrations: on-premises Exchange or file shares to Microsoft 365, tenant-to-tenant moves, and Teams and SharePoint restructuring
• Lead governance for Teams and SharePoint: creation policies, lifecycle, naming, external sharing, and guest access
• Plan and support Microsoft 365 Copilot adoption: readiness checks, data access hygiene, licensing, and user enablement
• Monitor service health, message trace, and usage analytics, and troubleshoot incidents to root cause
• Manage mail flow, SPF, DKIM, DMARC, and connectors
• Support audits and compliance (SOC 2, ISO 27001, and sector requirements) with clear evidence
• Write documentation, runbooks, and training so knowledge is shared
• Partner with the security, network, and service desk teams on projects and escalations

Find your level :-

• Level - Typical experience - What you’ll own
• M365 Administrator I - 0-2 years : User and licence administration, Teams and mailbox tasks, basic Intune and Entra work, and documentation, learning with a dedicated mentor and a paid certification plan
• M365 Administrator II - 2-5 years : Owning workloads such as Exchange, Intune, or identity, writing automation, leading projects and migrations, handling escalations, mentoring newer admins
• Senior M365 Administrator - 5+ years : Architecting tenant design and governance, leading security and compliance configuration, running major migrations and Copilot rollouts, setting standards, mentoring across the team

Promotion criteria are written down at every level, with regular career conversations. Many of our admins have moved into cloud engineering, security engineering, solution architecture, and IT leadership.

What you bring

Must have :-

• Working knowledge of Microsoft 365 administration, or strong lab, co-op, or help desk experience with Exchange Online, Teams, or Entra ID
• Understanding of core concepts: identity, authentication, DNS, email flow, and basic networking
• Comfort with PowerShell, or a strong willingness to learn it
• A methodical troubleshooting approach and care when making changes in a live tenant
• Clear communication with both technical teams and non-technical users
• Diploma or degree in IT, Computer Science, or a related field (including Canadian college IT programs), or equivalent experience. We value hands-on skill over pedigree.
• Legal authorization to work in Canada (citizens, permanent residents, and valid work permit holders)

Nice to have (not required) :-

• Certifications: MS-102 (Microsoft 365 Administrator), SC-300, SC-400, MD-102, AZ-104, or SC-900 and MS-900 as starting points (we’ll pay for them)
• Experience with Intune, Autopilot, and Conditional Access design
• Experience with Purview, DLP, and compliance configuration
• Scripting with PowerShell, Microsoft Graph, or Power Automate
• Experience with tenant migrations (BitTitan, Quest, ShareGate, or native tools)
• Familiarity with Defender, Sentinel, or other Microsoft security tooling
• Knowledge of Canadian privacy law, data residency, and sector compliance
• Industry background in [healthcare, education, banking, public sector, professional services, nonprofit, etc.]
• Fluency in French, an asset for Quebec roles and bilingual teams [if applicable]
• Government reliability status or security clearance, or willingness to obtain one [if applicable]