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Added 13 mins ago
MJ
Financial Analyst - Mental Health & Addictions
Manufacturing Job Site
Thunder Bay, ON
- Full-time
Reporting to the Manager – Financial Services, the Financial Analyst – Mental Health & Addictions (MH&A) is responsible for supporting the MH&A portfolio through statistical data analysis,…
Added 13 mins ago
CC
Industrial Automation Specialist
Club Coffee LP
Toronto, ON
- $85,000 to $100,000 CAD / year
- Full-time
…ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start.…
Added 43 mins ago
PC
Microbiologist - 174871 - 174872 - 175086
Piper Companies
ON · Durham, ON
- Full-time
…Analysis, Microbial Testing, Trend Analysis, Sterility Assurance, Quality Control, Manufacturing Support, Laboratory Operations, Cleanroom Gowning, Scientific Documentation, Investigation…
Added 58 mins ago
UO
Compensation Analyst
University of Victoria
Victoria, BC
- Full-time
…workforce planning, enhance financial oversight, and maintain high-quality service to university stakeholders. Through advanced analysis, forecasting and reporting, the Compensation Analyst…
Added 58 mins ago
NS
Senior Systems Analyst - Renal Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
The Renal Senior System Analyst reports to the Renal Program Manager, Informatics and Reporting, and plays a key role in transforming healthcare data into actionable information that…
Added 1 hour ago
WH
Financial Analyst - Physician Compensation & Reconciliation
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- Full-time
Position Title: Financial Analyst - Physician Compensation & Reconciliation
Added 1 hour ago
C
Lead Threat Intelligence Engineer
CapitalG
Toronto, ON
- Full-time
Added 1 hour ago
EA
Sales Operations Analyst
EarthDaily Analytics
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
As a Sales Operations Analyst, you will partner with the Sales Operations and Finance teams to identify, investigate, and resolve data quality issues, establish and enforce data entry…
Added 1 hour ago
R
Senior Business Systems Analyst- EN
RBC
Montreal, QC
- Full-time
…implementing innovative solutions while maintaining compliance and quality. Proficiency in banking systems, data flows, and associated risks is a strong asset. Your core responsibilities…
Added 1 hour ago
TU
Regulatory Analyst
targetjobs UK
Toronto, ON
- Full-time
The Regulatory Analyst is responsible for regulatory intelligence tasks and processes within the MedBoard platform and organization:
Added 2 hours ago
A
Pension Administration Quality Assurance Analyst
Aon
Toronto, ON
- Full-time
Aon is looking for a Quality Assurance Analyst for our implementation team within pension administration. The team works closely with internal teams to implement and support solutions for…
Added 2 hours ago
A
Pension Administration Quality Assurance Analyst
Aon
Montreal, QC
- Full-time
Aon is looking for a Quality Assurance Analyst for our implementation team within pension administration. The team works closely with internal teams to implement and support solutions for…
Added 2 hours ago
A
Business Solutions Manager (Business Analyst)
Affinity
Victoria, BC
- Contract
▪ Lead quality assurance activities, including test strategy, test plans, and acceptance validation.
Added 2 hours ago
A
P&C Senior Actuarial Consultant - Professional Services Practice (PSP)
Aon
Montreal, QC
- Full-time
…deliver actuarial services to our clients. Delivering high-quality work product in a supportive team environment where client demands are high and constantly…
Added 2 hours ago
A
P&C Senior Actuarial Consultant - Professional Services Practice (PSP)
Aon
Toronto, ON
- Full-time
…deliver actuarial services to our clients. Delivering high-quality work product in a supportive team environment where client demands are high and constantly…
Added 2 hours ago
A
Senior Actuarial Analyst
Aon
Toronto, ON
- Full-time
Aon is looking for a Senior Actuarial Analyst (P&C Reinsurance)
Added 2 hours ago
A
Actuarial Configuration Specialist - Pension Administration
Aon
Montreal, QC
- Full-time
Are you an actuarial analyst who also has strong analytical and computer skills? Do you enjoy looking into the details and have a highly developed ability to apply all the capabilities of…
Added 2 hours ago
VN
Quality Assurance Analyst
Vitalus Nutrition Inc
Abbotsford, BC
- $56,000 to $60,000 CAD / year
- Full-time
At Vitalus, quality is more than a standard, it's how we earn the trust of our customers every day. As a Quality Assurance Analyst, you'll play a key role in ensuring the safe, compliant,…
Added 2 hours ago
Structured Finance - Structured Credit & CLOs, Senior Analyst (Toronto)
Fitch Group
Toronto, ON
At Fitch Ratings, credit analysts play a pivotal role in moving markets, as quality credit analysis is the lifeblood of our organization. With a legacy of over a century, our unique…
Added 2 hours ago
Business Planning Analyst
Government of Alberta
AB
Reporting to the Manager, Business Planning, the Business Planning Analyst supports the Ministry of Education and Childcare by coordinating business planning, reporting, and strategic…
Added 2 hours ago
C
IT Business Planning Lead Analyst
Citi
Mississauga, ON
- Full-time
Develop and present high-quality reports, metrics, and communications that keep leadership informed and drive accountability across the business unit.
Added 2 hours ago
LA
Team Lead Software Engineer
Longboard Architectural Products
Abbotsford, BC
- $90,000 to $115,000 CAD / year
- Full-time
You will collaborate closely with operations business analyst liaisons and cross-functional stakeholders to translate business requirements into scalable, secure, and efficient technical…
Added 2 hours ago
DT
Service desk Analyst at Client site in Ottawa
DXC Technology
Ottawa, ON
- Full-time
Ability to maintain a high quality of service despite tight timelines.
Added 3 hours ago
I
Quality Assurance Analyst
IntouchCX
Winnipeg, MB
- Full-time
We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating…
Added 3 hours ago
AP
Director, Financial Planning & Analysis
Andean Precious Metals Corp.
Toronto, ON
- Full-time
…standards, review deliverables, and ensure consistency and quality of planning, forecasting, and reporting across all…

SmartLayer Business Solutions

Senior Information Technology Analyst

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 31, 2027
Experience: Post-secondary education in IT (or equivalent experience) with 5-7 years progressive experience in IT support/systems.
Posting language: English
Posted: Oct 2, 2026

Original job description

Job description:

SmartLayer Business Solutions (www.smartlayer.ca) is an independently-run computing and technology consulting company, which provides customized and high-quality services. We bring advanced technology solutions to small-to-medium sized enterprises. We offer IT consulting, managed services, asset management, system design and installation, custom software and web development services, and training and user support services.

Job Description

We’re hiring a Senior IT Analyst who can own complex escalations, lead projects end-to-end, and raise the bar across standards, documentation, and operational quality. This is a hands-on role with real ownership.

Primary Duties

Own and resolve complex L3 escalations across Microsoft 365, Windows Server/AD, networking, virtualization, and endpoint management.
Lead small-to-mid projects end-to-end: scoping, planning, execution, validation, documentation, and handover.
Perform root cause analysis and implement durable fixes (automation, standardization, preventative controls).
Set technical standards and improve service delivery: runbooks, templates, KB articles, change-control discipline, quality checks.
Mentor and support L1/L2 team members; help improve troubleshooting maturity and client communication.
Collaborate with offshore teams to delegate tasks effectively, verify quality, and ensure outcomes match expectations.
Communicate clearly with clients: set expectations, provide updates, document decisions, and advise on best practices.
Participate in on-call / after-hours work as required to meet client demands.

Primary Qualifications

Post-secondary education in IT (or equivalent experience) with 5-7 years progressive experience in IT support/systems.
Proven ability to handle escalations independently and lead technical delivery without hand-holding.

Strong knowledge of:

Microsoft 365 / Entra ID (identity, MFA, conditional access concepts, tenant administration)
Windows Server + Active Directory (GPO, DNS/DHCP fundamentals, file services)
Networking fundamentals (TCP/IP, VLANs, VPN, routing, troubleshooting)
Firewalls / security appliances (PaloAlto, Fortinet, Sophos or equivalent) including VPN troubleshooting and basic policy/NAT concepts
Virtualization (VMware and/or Hyper-V concepts, troubleshooting, best practices)
Backup & recovery concepts and tooling (e.g., Veeam; backup validation, restore testing, basic DR principles)
Email flow & security concepts (mail routing, SPF/DKIM/DMARC awareness, troubleshooting)
Strong documentation, communication, and stakeholder management skills.
Valid Class 5 driver’s license (client-site visits required

Nice-to-have (strong assets):

Intune / endpoint management, Autopilot
PowerShell scripting and automation
Backup/DR design (immutable backups, offsite replication, recovery testing, RPO/RTO planning)
Security tooling exposure (EDR, SIEM basics, hardening baselines)
SAN/storage, clustering/HA
Multi-tenant hosting / datacenter exposure
Vendor certifications (Microsoft, VMware, Palo Alto, Fortinet, etc.)
Experience scoping work and supporting pre-sales technically

What we value:

High ownership, calm under pressure, strong judgement, and a consistent focus on doing things properly.

Additional pay:

Bonus pay

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Apply About employer

More about this job

Responsibilities

Own complex L3 escalations across Microsoft 365, Windows Server, networking, virtualization, and endpoint management, and lead technical projects from scoping through handover. Improve service quality through root cause analysis, durable fixes, standards and documentation, while mentoring team members and communicating with clients and offshore teams.

Requirements

Requires post-secondary IT education or equivalent experience and 5–7 years of progressive IT support or systems experience, with the ability to independently handle escalations and lead technical delivery. Candidates should have strong knowledge of Microsoft 365 and Entra ID, Windows Server and Active Directory, networking, firewalls, virtualization, backup and recovery, and email security, as well as a valid Class 5 driver’s license.

Skills

Microsoft 365
Entra ID
Windows Server
Active Directory
Networking
Firewalls
Virtualization
Backup and Recovery
Email Security
Endpoint Management
PowerShell
Root Cause Analysis
Project Leadership
Technical Documentation
Client Communication
Team Mentoring

Benefits

Bonus Pay
Dental Care
Disability Insurance
Extended Health Care
Life Insurance
On-Site Parking
Paid Time Off
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Entra ID
Windows Server
Active Directory
Group Policy
DNS
DHCP
TCP/IP
VLAN
VPN
Palo Alto
Fortinet
Sophos
VMware
Hyper-V
Veeam
Intune
Autopilot
PowerShell
SPF
DKIM
DMARC
Backup and Recovery
Disaster Recovery
EDR
SIEM
SAN
Change Control
Root Cause Analysis
Multi-Tenant Hosting

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