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Senior Frontend Developer
nesto
Canada
- Full-time
…mortgage experts in the country. Work on a modern tech stack and a development framework designed to unlock your full potential and accelerate your…
Added 1 min ago
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Medical Director One Rare
Sanofi
Toronto, ON
- $144,100 to $208,166.66 CAD / year
- Full-time
The Medical Director One Rare is a senior medical leader within the Sanofi Specialty Care Canada Medical Affairs team. This individual will define and drive the medical strategy and…
Added 1 min ago
CS
Senior Developer / Senior Designer – AML96
Confiar Services
Toronto, ON
- $60 to $65 CAD / hour
- Contract
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Added 2 mins ago
Director of Care
Optima Living
Red Deer, AB
…personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 17 mins ago
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Vancouver, BC
- Full-time
…system, devices, and hardware while connecting to cloud-powered…
Added 32 mins ago
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- Full-time
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- Full-time
a Senior Financial Planner within the Financial Planning Team at National
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Assistant Marketing Manager
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- Full-time
Reporting to the Senior Director, Marketing and Product Portfolio, the Assistant Marketing Manager supports the strategic development of the Cheese & Butter category. The Assistant…
Added 32 mins ago
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Transportation Design and Delivery Department Lead
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- Full-time
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Added 32 mins ago
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Senior Data Scientist – Life and Health
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Calgary, AB · Moncton, NB · Burlington, ON · Guelph, ON · Mississauga, ON · Ottawa, ON · Regina, SK
- Full-time
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Added 46 mins ago
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Communications and Engagement Coordinator
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Senior Internal Communications Specialist
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Audit Manager I, Wealth Canada Audit (1121)
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Audit Manager I, Wealth Canada Audit (1144)
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Senior Manager, Audit Stakeholder Communications (900)
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The ideal candidate will have a deep understanding of and significant experience in the financial services industry as well as meaningful experience in developing and delivering…
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Manager, Actuarial - Financial Performance
TD
Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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Senior Contact Center Support Specialist (Amazon Connect)
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Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
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Senior Personal Banker - Home Borrowing
TD
Brampton, ON
- Full-time
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Senior Group Manager, Audit - Cybersecurity (ATH 1099)
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Toronto, ON
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Senior Specialized Finance Analyst
TD
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…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
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Senior Business Analyst – Data Management & Enablement
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
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Senior IT Developer
TD
Mississauga, ON · Toronto, ON
- Full-time
Works as the senior or lead developer and coaches/guides team members within area of expertise

SmartLayer Business Solutions

Senior Information Technology Analyst

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 31, 2027
Experience: Post-secondary education in IT (or equivalent experience) with 5-7 years progressive experience in IT support/systems.
Posting language: English
Posted: Oct 2, 2026

Original job description

Job description:

SmartLayer Business Solutions (www.smartlayer.ca) is an independently-run computing and technology consulting company, which provides customized and high-quality services. We bring advanced technology solutions to small-to-medium sized enterprises. We offer IT consulting, managed services, asset management, system design and installation, custom software and web development services, and training and user support services.

Job Description

We’re hiring a Senior IT Analyst who can own complex escalations, lead projects end-to-end, and raise the bar across standards, documentation, and operational quality. This is a hands-on role with real ownership.

Primary Duties

Own and resolve complex L3 escalations across Microsoft 365, Windows Server/AD, networking, virtualization, and endpoint management.
Lead small-to-mid projects end-to-end: scoping, planning, execution, validation, documentation, and handover.
Perform root cause analysis and implement durable fixes (automation, standardization, preventative controls).
Set technical standards and improve service delivery: runbooks, templates, KB articles, change-control discipline, quality checks.
Mentor and support L1/L2 team members; help improve troubleshooting maturity and client communication.
Collaborate with offshore teams to delegate tasks effectively, verify quality, and ensure outcomes match expectations.
Communicate clearly with clients: set expectations, provide updates, document decisions, and advise on best practices.
Participate in on-call / after-hours work as required to meet client demands.

Primary Qualifications

Post-secondary education in IT (or equivalent experience) with 5-7 years progressive experience in IT support/systems.
Proven ability to handle escalations independently and lead technical delivery without hand-holding.

Strong knowledge of:

Microsoft 365 / Entra ID (identity, MFA, conditional access concepts, tenant administration)
Windows Server + Active Directory (GPO, DNS/DHCP fundamentals, file services)
Networking fundamentals (TCP/IP, VLANs, VPN, routing, troubleshooting)
Firewalls / security appliances (PaloAlto, Fortinet, Sophos or equivalent) including VPN troubleshooting and basic policy/NAT concepts
Virtualization (VMware and/or Hyper-V concepts, troubleshooting, best practices)
Backup & recovery concepts and tooling (e.g., Veeam; backup validation, restore testing, basic DR principles)
Email flow & security concepts (mail routing, SPF/DKIM/DMARC awareness, troubleshooting)
Strong documentation, communication, and stakeholder management skills.
Valid Class 5 driver’s license (client-site visits required

Nice-to-have (strong assets):

Intune / endpoint management, Autopilot
PowerShell scripting and automation
Backup/DR design (immutable backups, offsite replication, recovery testing, RPO/RTO planning)
Security tooling exposure (EDR, SIEM basics, hardening baselines)
SAN/storage, clustering/HA
Multi-tenant hosting / datacenter exposure
Vendor certifications (Microsoft, VMware, Palo Alto, Fortinet, etc.)
Experience scoping work and supporting pre-sales technically

What we value:

High ownership, calm under pressure, strong judgement, and a consistent focus on doing things properly.

Additional pay:

Bonus pay

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Apply About employer

More about this job

Responsibilities

Own complex L3 escalations across Microsoft 365, Windows Server, networking, virtualization, and endpoint management, and lead technical projects from scoping through handover. Improve service quality through root cause analysis, durable fixes, standards and documentation, while mentoring team members and communicating with clients and offshore teams.

Requirements

Requires post-secondary IT education or equivalent experience and 5–7 years of progressive IT support or systems experience, with the ability to independently handle escalations and lead technical delivery. Candidates should have strong knowledge of Microsoft 365 and Entra ID, Windows Server and Active Directory, networking, firewalls, virtualization, backup and recovery, and email security, as well as a valid Class 5 driver’s license.

Skills

Microsoft 365
Entra ID
Windows Server
Active Directory
Networking
Firewalls
Virtualization
Backup and Recovery
Email Security
Endpoint Management
PowerShell
Root Cause Analysis
Project Leadership
Technical Documentation
Client Communication
Team Mentoring

Benefits

Bonus Pay
Dental Care
Disability Insurance
Extended Health Care
Life Insurance
On-Site Parking
Paid Time Off
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Entra ID
Windows Server
Active Directory
Group Policy
DNS
DHCP
TCP/IP
VLAN
VPN
Palo Alto
Fortinet
Sophos
VMware
Hyper-V
Veeam
Intune
Autopilot
PowerShell
SPF
DKIM
DMARC
Backup and Recovery
Disaster Recovery
EDR
SIEM
SAN
Change Control
Root Cause Analysis
Multi-Tenant Hosting

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