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Added 2 mins ago
Quality Assurance Analyst
Spait Infotech
Canada
Full-time
Identify, document, track, and validate software defects.
Added 2 mins ago
Project Controls & Data Analyst
Conexus Nuclear Inc. (Conexus)
Toronto, ON
$75,000 to $90,000 CAD / year
Full-time
The Project Controls & Data Analyst is responsible for providing integrated R&D project control, database management, reporting and analytical support to ensure projects are effectively…
Added 2 mins ago
Business Analyst
FPT Americas
AB · Edmonton, AB
Contract
Participate in workshops, meetings, software demonstrations, and solution rollouts
Added 4 mins ago
IT - Business Systems Analyst
Westerkirk
Toronto, ON
$80,000 to $120,000 CAD / year
Reporting to the Senior Manager, Business Systems - IT, the Business Systems & Automation Analyst supports the improvement, reliability, and continuous development of the company's IT…
Added 18 mins ago
Junior QA
Insight Global
Blainville, QC
Full-time
We are seeking a Junior QA Analyst to support a large-scale digital transformation initiative within the waste management industry. This role will focus primarily on manual testing of…
Added 32 mins ago
Business Analyst (EMR / Health IT)
Aarista Technologies
Burnaby, BC
Full-time
3+ years of experience as a Business Analyst, Product Analyst, or similar role OR a Bachelor’s degree in Business, Information Systems, Healthcare Administration, Computer Science, or a…
Added 32 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 32 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 32 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 33 mins ago
Service Desk Analyst
S.I. Systems ULC
Ottawa, ON
$50,000 to $60,000 CAD / year
Full-time
Diagnose and resolve hardware and software issues, escalating as necessary.
Added 33 mins ago
Microsoft 365 & Cloud Systems Analyst
Ombudsman
Toronto, ON
$100,031 to $125,038 CAD / year
Temporary
The Programmer Analyst supports the reliable, secure and effective operation of the Office’s information technology and communications environment. The role administers and supports cloud…
Added 33 mins ago
Sr. Business Systems Analyst
Tokio Marine Canada Ltd
Toronto, ON
…and your peers, we are looking for a Senior Business Systems Analyst to join our IT…
Added 33 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Contract · Remote
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 33 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Contract · Remote
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 33 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Contract · Remote
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 33 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 33 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 33 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 33 mins ago
Business Analyst II - Senior Pharmacy Operations
TELUS
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC · Quebec, QC
…technology and exceptional customer support. As a Business Analyst II on our Pharmacy Customer Support team, you'll be the trusted expert helping pharmacy clients maximize the value of…
Added 33 mins ago
Senior Systems Analyst - Renal Program
Nova Scotia Health and IWK Health
Halifax, NS
The Renal Senior System Analyst reports to the Renal Program Manager, Informatics and Reporting, and plays a key role in transforming healthcare data into actionable information that…
Added 1 hour ago
Senior Data Analyst
Ardent SoftSol Inc.
Toronto, ON
$35 to $38 CAD / hour
Contract
We are seeking a Senior Data Analyst with strong analytical and data visualization skills to support business decision-making through meaningful insights derived from complex datasets. The…
Added 1 hour ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Contract
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 1 hour ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Contract
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 1 hour ago
Telecommunications Systems Analyst
TEKsystems
Calgary, AB
$45 to $60 CAD / hour
Contract
Three (3) years' experience as a System Analyst and /or Telecommunications Specialist/Engineer; and
Added 1 hour ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Contract
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive

SmartLayer Business Solutions

Senior Information Technology Analyst

Calgary, AB, Canada
Greater Calgary Metropolitan Area, Canada

Job type: Full-time
Apply by: Mar 31, 2027
Experience: Post-secondary education in IT (or equivalent experience) with 5-7 years progressive experience in IT support/systems.
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job description:

SmartLayer Business Solutions (www.smartlayer.ca) is an independently-run computing and technology consulting company, which provides customized and high-quality services. We bring advanced technology solutions to small-to-medium sized enterprises. We offer IT consulting, managed services, asset management, system design and installation, custom software and web development services, and training and user support services.

Job Description

We’re hiring a Senior IT Analyst who can own complex escalations, lead projects end-to-end, and raise the bar across standards, documentation, and operational quality. This is a hands-on role with real ownership.

Primary Duties

Own and resolve complex L3 escalations across Microsoft 365, Windows Server/AD, networking, virtualization, and endpoint management.
Lead small-to-mid projects end-to-end: scoping, planning, execution, validation, documentation, and handover.
Perform root cause analysis and implement durable fixes (automation, standardization, preventative controls).
Set technical standards and improve service delivery: runbooks, templates, KB articles, change-control discipline, quality checks.
Mentor and support L1/L2 team members; help improve troubleshooting maturity and client communication.
Collaborate with offshore teams to delegate tasks effectively, verify quality, and ensure outcomes match expectations.
Communicate clearly with clients: set expectations, provide updates, document decisions, and advise on best practices.
Participate in on-call / after-hours work as required to meet client demands.

Primary Qualifications

Post-secondary education in IT (or equivalent experience) with 5-7 years progressive experience in IT support/systems.
Proven ability to handle escalations independently and lead technical delivery without hand-holding.

Strong knowledge of:

Microsoft 365 / Entra ID (identity, MFA, conditional access concepts, tenant administration)
Windows Server + Active Directory (GPO, DNS/DHCP fundamentals, file services)
Networking fundamentals (TCP/IP, VLANs, VPN, routing, troubleshooting)
Firewalls / security appliances (PaloAlto, Fortinet, Sophos or equivalent) including VPN troubleshooting and basic policy/NAT concepts
Virtualization (VMware and/or Hyper-V concepts, troubleshooting, best practices)
Backup & recovery concepts and tooling (e.g., Veeam; backup validation, restore testing, basic DR principles)
Email flow & security concepts (mail routing, SPF/DKIM/DMARC awareness, troubleshooting)
Strong documentation, communication, and stakeholder management skills.
Valid Class 5 driver’s license (client-site visits required

Nice-to-have (strong assets):

Intune / endpoint management, Autopilot
PowerShell scripting and automation
Backup/DR design (immutable backups, offsite replication, recovery testing, RPO/RTO planning)
Security tooling exposure (EDR, SIEM basics, hardening baselines)
SAN/storage, clustering/HA
Multi-tenant hosting / datacenter exposure
Vendor certifications (Microsoft, VMware, Palo Alto, Fortinet, etc.)
Experience scoping work and supporting pre-sales technically

What we value:

High ownership, calm under pressure, strong judgement, and a consistent focus on doing things properly.

Additional pay:

Bonus pay

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Paid time off
Vision care

Apply About employer

More about this job

Responsibilities

Own complex L3 escalations across Microsoft 365, Windows Server, networking, virtualization, and endpoint management, and lead technical projects from scoping through handover. Improve service quality through root cause analysis, durable fixes, standards and documentation, while mentoring team members and communicating with clients and offshore teams.

Requirements

Requires post-secondary IT education or equivalent experience and 5–7 years of progressive IT support or systems experience, with the ability to independently handle escalations and lead technical delivery. Candidates should have strong knowledge of Microsoft 365 and Entra ID, Windows Server and Active Directory, networking, firewalls, virtualization, backup and recovery, and email security, as well as a valid Class 5 driver’s license.

Skills

Microsoft 365
Entra ID
Windows Server
Active Directory
Networking
Firewalls
Virtualization
Backup and Recovery
Email Security
Endpoint Management
PowerShell
Root Cause Analysis
Project Leadership
Technical Documentation
Client Communication
Team Mentoring

Benefits

Bonus Pay
Dental Care
Disability Insurance
Extended Health Care
Life Insurance
On-Site Parking
Paid Time Off
Vision Care

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Entra ID
Windows Server
Active Directory
Group Policy
DNS
DHCP
TCP/IP
VLAN
VPN
Palo Alto
Fortinet
Sophos
VMware
Hyper-V
Veeam
Intune
Autopilot
PowerShell
SPF
DKIM
DMARC
Backup and Recovery
Disaster Recovery
EDR
SIEM
SAN
Change Control
Root Cause Analysis
Multi-Tenant Hosting

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