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Added 12 mins ago
UT
Vendor Manager - #26-27112
US Tech Solutions
Toronto, ON
- $60 to $65 CAD / hour
- Contract
The Procurement Manager, Sourcing & Contracting, is responsible for leading complex procurement initiatives from strategy development through sourcing, negotiations, approvals, and contract…
Added 12 mins ago
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Quality Manager
Ganotec
Clarington, ON
- Full-time
As a Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 12 mins ago
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Manager, Events
Glenbow
Calgary, AB
- Full-time
Hiring Manager: Director, Commercial Services
Added 12 mins ago
EC
Material Handler
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Surrey, BC
- Full-time
…quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across…
Added 12 mins ago
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Quality Manager
Ganotec
Halifax, NS
- Full-time
As a Quality Manager, you will lead the the Quality team and program on a projects in your assigned location.
Added 12 mins ago
DU
Carpenter
Dalhousie University
Halifax, NS
- Full-time
Reporting to the Trade Supervisor and/or Manager, the incumbent is responsible for carpentry related work.
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- $45,760 to $49,920 CAD / year
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Added 13 mins ago
Senior Manager, Value Realization Office - Term position
Scotiabank
Toronto, ON
Scotiabank’s Global Wealth Management (GWM) Value Realization Office is looking for a Senior Manager to join its growing Finance team. This role sits at the intersection of finance,…
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Estate Specialist
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Added 13 mins ago
Manager, Business Risk Management, Global Insurance
Scotiabank
Toronto, ON
Contributes to the effective execution of first-line non-financial risk programs for Global Insurance. The Manager executes assigned risk and control activities directly for Global…
Added 13 mins ago
E
Geotechnical Field Technician
EXP
Windsor, ON
- Full-time
…the Windsor, ON office. Under the leadership of the Project Manager, the successful candidate will participate in the conception and development of various residential, commercial,…
Added 13 mins ago
Manager, Bakery-EHSS
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With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around…
Added 27 mins ago
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Youth Care Worker - Prince Albert, SK
Ranch Ehrlo Society
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- Part-time
Guide and support new employees, practicum students, and volunteers, as directed by the unit manager.
Added 27 mins ago
EP
Commercial Property Manager
Edison Properties Winnipeg
Winnipeg, MB
- Full-time
We are seeking an experienced Commercial Property Manager to oversee the daily operations, tenant relations, lease compliance and financial performance of company-owned and third-party…
Added 27 mins ago
AC
Assistant Manager, Lending Operations
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Manager, Lending Operations, the Assistant Manager, Lending Operations plays a key role in the organization’s continuous efforts to provide exceptional member experience,…
Added 28 mins ago
HS
Product Manager
Healthmark Services Ltd.
QC · Lachine, QC
- Full-time
The Product Manager plays a crucial role in the development and optimization of our products and categories. They work closely with the sales team, the marketing team, and our suppliers to…
Added 42 mins ago
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Mississauga, ON
- Full-time
Diagnoses and resolves mechanical, electrical, and refrigerant-related issues across commercial and industrial systems. Implements preventive maintenance programs to extend equipment life…
Added 42 mins ago
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Specialist – Technical project integration
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- Full-time
Lead readiness assessments for First Energization and First Feeder Energization. Support the Project Manager with assessments for Substantial Completion and Commercial Operation Date (COD).
Added 42 mins ago
M
Store Manager - Convenience
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Harrogate, BC
- Full-time
As a Store Manager, your role as 'shopkeeper' means you run your own store with an entrepreneurial spirit, with your customers, colleagues and local communities being your number one…
Added 42 mins ago
LD
Trade Journeyman Heavy Duty Mechanic - Dease Lake, BC
Lakes District Maintenance Inc.
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- Full-time
Reporting to the Trade Supervisor or Equipment & Facilities Manager, the Trade Journeyman Heavy Duty Mechanic situated in Dease Lake, BC involves optimizing and maintaining equipment to…
Added 42 mins ago
K
General Manager, Fleet Operations
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NL · Newfoundland and Labrador, Canada
- Full-time
Ocean Choice is seeking an experienced and dynamic General Manager, Fleet Operations to provide overall leadership for the offshore fleet of fishing vessels and the team responsible for its…
Added 42 mins ago
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Trade Journeyman Heavy Duty Mechanic - Houston, BC
Lakes District Maintenance Inc.
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Reporting to the Trade Supervisor or Equipment & Facilities Manager, the Trade Journeyman Heavy Duty Mechanic situated in Houston, BC involves optimizing and maintaining equipment to ensure…
Added 42 mins ago
D
Manager, Sales Development Representative, Akai | Global
Deel
Canada
- Full-time
The Manager, Sales Development Representative, Akai Global is responsible for leading a high-performing team of SDRs focused on generating qualified pipeline and supporting revenue growth…
Added 42 mins ago
PH
Health & Safety Coordinator - Permanent - 4337
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- Full-time
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Added 42 mins ago
LV
Team Manager
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Louis Vuitton is seeking a motivated & client centric Team Manager to join our wonderful team in Edmonton, Alberta.

SmartPixel

Technical Account Manager – Product Delivery & Client Success

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 24, 2027
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

Technical Account Manager – Product Delivery & Client Success

Montreal / Hybrid · Full-time

SmartPixel™ is a cutting-edge technology company specializing in the development of interactive 3D platforms, immersive sales experiences, and SaaS solutions for the global real estate industry.

For more than 15 years, SmartPixel has partnered with leading real estate developers and sales organizations across North America, Europe, Latin America, and the Middle East to deliver innovative technologies that transform how properties are marketed and sold. Our ecosystem combines real-time rendering, interactive environments, SaaS platforms, custom software development, and integrated hardware solutions to create exceptional customer experiences.

As our client portfolio continues to grow internationally, we are looking for a Technical Account Manager who will ensure the successful delivery, adoption, and long-term success of our solutions while also serving as a trusted technical and operational resource for internal teams.

Reporting directly to the Lead TAM and working closely with the Production team, the successful candidate will serve as the primary point of contact for a portfolio of strategic clients. This individual will own the post-sales relationship, coordinate project delivery, manage client expectations, oversee critical issues, and help identify opportunities to expand existing accounts. Without direct people-management responsibilities, the Technical Account Manager will exercise situational leadership by stepping in when a project, meeting, or cross-functional issue requires structure, coordination, or technical guidance.

This role is ideal for someone who enjoys operating at the intersection of technology, project management, client relations, and business growth.

Main Responsibilities1. Product Delivery & Project Leadership

Lead project kickoffs and onboarding activities following contract signature.
Translate commercial commitments into structured delivery plans and internal execution strategies.
Coordinate internal teams to ensure projects are delivered on time, on budget, and according to client expectations.
Develop and maintain project schedules, milestones, and delivery roadmaps.
Monitor project risks and proactively implement mitigation strategies.
Manage project scope evolution and coordinate change requests when required.
Ensure clear communication between client stakeholders and internal teams throughout the project lifecycle.
Escalate critical issues and delivery risks when necessary.

2. Client Success & Strategic Account Management

Act as the primary point of contact for assigned strategic accounts.
Build trusted relationships with key stakeholders and decision-makers.
Understand client objectives and ensure successful adoption of SmartPixel solutions.
Conduct regular account reviews and strategic follow-up meetings.
Monitor client satisfaction and identify opportunities to strengthen long-term partnerships.
Maintain visibility on account health and proactively address potential concerns.
Support client retention and contribute to long-term account growth.

3. Technical Coordination & Solution Expertise

Develop a strong understanding of SmartPixel’s products, platforms, and technical ecosystem.
Serve as the bridge between clients and internal production, development, and support teams.
Diagnose and coordinate the resolution of technical issues and client-impacting incidents.
Assist clients in understanding product capabilities, technical requirements, and best practices.
Ensure technical requests and business requirements are accurately translated into actionable deliverables.
Coordinate internal resources to ensure timely resolution of escalated issues.
Serve as a technical and operational reference for other Technical Account Managers and Project Managers facing complex situations.
Facilitate cross-functional meetings when additional structure or direction is required, helping teams establish clear ownership and next steps.
Act as an internal escalation point for complex technical or operational problems until the appropriate resources are mobilized and a clear path to resolution is established.
Provide hands-on technical support and troubleshooting guidance to clients and internal colleagues when required.
Participate proactively in the quality assurance of project deliverables and promote strong QA practices across the delivery team.
Share knowledge and support colleagues in resolving problems, without assuming direct people-management responsibilities.
Identify recurring technical or operational issues and contribute to improvements in processes, tools, and documentation.

4. Account Growth & Commercial Development

Identify opportunities for upselling, cross-selling, and account expansion.
Collaborate with leadership and sales teams to maximize account value.
Recommend additional services, customizations, and solutions that support client objectives.
Contribute to recurring revenue growth through strong client engagement and successful product adoption.
Support renewal discussions and long-term account planning.

5. Performance Monitoring & Continuous Improvement

Monitor project delivery metrics and account performance indicators.
Track product adoption, engagement, project status, issue resolution times, and escalation trends.
Prepare account summaries and project updates for management.
Identify recurring challenges and recommend improvements to internal processes.
Contribute to the continuous enhancement of SmartPixel’s delivery and client success methodologies.

Profile Sought

We are seeking a highly organized and client-oriented professional who is comfortable navigating both technical and business conversations. The ideal candidate combines strong project management skills with a natural ability to build relationships, coordinate multidisciplinary teams, maintain a high level of client confidence throughout complex project lifecycles, and lead situations effectively without relying on hierarchical authority.

The successful candidate will have experience working in a technology, SaaS, software development, or digital services environment and will be comfortable managing multiple high-value accounts simultaneously. A strong understanding of software delivery processes, client-facing project management, and technical problem-solving is essential.

While this role does not require hands-on software development experience, the ability to understand SaaS platforms, CMS environments, APIs, integrations, and technical concepts is important in order to communicate effectively with both clients and internal technical teams.

Experience working with international clients, enterprise-level stakeholders, or complex technology implementations will be considered a strong asset.

An interest in real estate technology, immersive experiences, interactive 3D applications, or emerging digital platforms will also be highly valued.

Objectives After 6 Months

Within the first six months, the successful candidate will be expected to establish strong working relationships with assigned clients and become fully integrated into SmartPixel’s delivery ecosystem.

They will be responsible for successfully managing a portfolio of strategic accounts while providing clear visibility on project progress, client satisfaction, delivery risks, and growth opportunities. By this stage, the candidate should have implemented structured account management practices, improved communication flows between clients and internal teams, strengthened quality assurance practices, and demonstrated the ability to resolve complex issues through proactive technical and operational leadership.

The successful candidate will also be expected to identify opportunities to increase client engagement, strengthen product adoption, and support the long-term growth of existing accounts.

Company Benefits

At SmartPixel, we believe that exceptional people create exceptional products. We are committed to providing an environment where talented individuals can grow professionally while maintaining a healthy balance between work and personal life.

Employees benefit from a competitive compensation package, a flexible hybrid work environment, and access to a comprehensive group insurance program including health, dental, vision, disability, life insurance, and a health spending account following the probation period.

Additional benefits include employer RRSP contributions, telemedicine services, cell phone and internet allowances, public transit or parking reimbursement, ongoing professional development opportunities, and four weeks of paid vacation annually.

Our offices are conveniently located near Place-des-Arts metro station in downtown Montreal, providing easy access to public transportation and city amenities.

Working Conditions

This is a permanent full-time position based in Montreal, Quebec, operating under a hybrid work model combining office presence and remote work. Presence at the office is required at least 3 days a week.

Compensation will be determined based on the candidate’s experience, qualifications, and overall fit for the role.

The expected schedule is 40 hours per week with flexible daytime working hours.

Right to Work in Canada

Candidates must be legally authorized to work in Canada at the time of employment. Proof of eligibility may be requested during the hiring process.

Equal Opportunity

SmartPixel is committed to fostering an inclusive and diverse workplace. We encourage applications from all qualified individuals and are dedicated to providing equal employment opportunities regardless of background, identity, or personal circumstances.

Language Requirement

Professional proficiency in French and English is required. The selected candidate will regularly interact with English-speaking clients, partners, and stakeholders located outside Quebec.

Professional proficiency in French is also required for effective collaboration with internal teams and local stakeholders.

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More about this job

Responsibilities

Lead post-sale delivery for strategic accounts by coordinating project plans, internal teams, risks, technical issues, and client communications. Build client relationships, support product adoption and retention, identify account growth opportunities, and improve delivery practices and quality assurance.

Requirements

Candidates should have experience in technology, SaaS, software development, or digital services, with strong client-facing project management, technical problem-solving, and the ability to manage multiple high-value accounts. Professional proficiency in French and English is required; familiarity with SaaS platforms, CMS environments, APIs, integrations, enterprise clients, or complex implementations is valued.

Skills

Technical Account Management
Project Management
SaaS Delivery
Strategic Account Management
Technical Troubleshooting
Cross-Functional Coordination
Risk Management
Scope and Change Management
Quality Assurance
Product Adoption
Account Growth
Upselling and Cross-Selling
Stakeholder Communication
Incident and Escalation Management
Bilingual Communication

Benefits

Competitive Compensation
Flexible Hybrid Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Health Spending Account
Employer RRSP Contributions
Telemedicine Services
Cell Phone Allowance
Internet Allowance
Public Transit or Parking Reimbursement
Professional Development
Four Weeks of Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

SmartPixel
SaaS
Software Delivery
Real Estate Technology
Interactive 3D Platforms
Immersive Sales Experiences
Real-Time Rendering
Interactive Environments
Custom Software Development
Integrated Hardware Solutions
CMS
APIs
Integrations
Project Delivery
Client Success
Strategic Accounts
Account Health
Product Adoption
Project Roadmaps
Risk Mitigation
Change Requests
Technical Troubleshooting
Incident Resolution
Quality Assurance
Cross-Functional Collaboration
Upselling
Cross-Selling
Recurring Revenue
Account Renewals
French

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