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Added 1 min ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
Our teammates are empowered to make decisions, develop customer relationships, drive growth, and shape the future of their business. We provide the tools, support, and mentorship needed to…
Added 1 min ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Added 1 min ago
RP
Leasing Consultant-Odenak
Rhapsody Property Management Services
Ottawa, ON
- $45,000 to $50,000 CAD / year
- Full-time
…provide them with the training, support and tools needed for success. Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career. We are…
Added 1 min ago
A
Dietary Aide Regular Part Time AgeCare Villa Forum-2
AgeCare
Mississauga, ON
- Part-time
As a Dietary Aide at AgeCare, reporting to the Director or Dietary Manager, you will play a key role in ensuring our residents enjoy a pleasant dining experience. You will assist with the…
Added 1 min ago
SP
Manager, Academic Programs, Simulation and Skills
Seneca Polytechnic
Toronto, ON · North York, ON
- Full-time
…all decision-making. Additionally, possessing extraordinary customer service skills, detail orientation, adept diplomatic relationship management, and collaborative abilities, and excellent…
Added 1 min ago
UC
Manager, Remote Services
Ukrainian Credit Union Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…and supporting sustainable revenue growth. Reporting to the Manager, Virtual Branch & Business Services, you will champion digital innovation and exceptional Member experiences while…
Added 1 min ago
PB
Brand Relationship Manager
Powered by People (PBP)
Toronto, ON
- Contract
Powered by People (PBP) is seeking a driven Brand Relationship Manager to join our Sales Team who is passionate about independent brands, retail, and the rapidly evolving retail landscape.…
Added 1 min ago
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Gainsight Administrator
Braze
Toronto, ON
- Full-time
The Business Systems team builds and operates the internal platforms that power Braze's Customer Experience (CX) organization, with Gainsight as the system of record for 200+ users.…
Added 1 min ago
AA
Quality Engineer - Automotive
ALMAG Aluminum
Brampton, ON
- Full-time
Reporting directly to the Quality Manager, this role is responsible for supporting and advancing the objectives of the Quality Department through active participation in quality system…
Added 1 min ago
MO
Senior Accountant
March of Dimes Canada
Toronto, ON
- $70,000 to $75,000 CAD / year
- Full-time
Analyze monthly variances between budget/forecast and actual financial results; provide accurate, complete, and timely month end narrative analysis to Financial Services Manager for review.
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M
General Manager
Moxies
Pickering, ON
- Full-time
Join our dynamic team and take the lead in overseeing daily operations, managing staff, and ensuring top-notch customer service. As a General Manager, you will have the opportunity to…
Added 1 min ago
Senior Accountant
March of Dimes Canada
Toronto, ON
Analyze monthly variances between budget/forecast and actual financial results; provide accurate, complete, and timely month end narrative analysis to Financial Services Manager for review.
Added 1 min ago
Human Resources Coordinator
Scandinave Spa
The Blue Mountains, ON
Respond to routine employee inquiries and direct complex matters to the appropriate HR representative or manager.
Added 1 min ago
Grocery - Clerk All Purpose Grid B SW
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Langley (District), BC · Langley, BC
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Promotional Sales Representative - Outside Sales & Business Development
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MAIN OBJECTIVE To establish new accounts and maintain our existing consumer base by converting excellent interpersonal skills into measurable success.
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Assistant Food & Beverage Manager, Chateau
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Jasper, AB · CAN - Chateau Jasper
- Full-time
The Assistant Manager plays a key role in the smooth, day-to-day operation of the hotel restaurant and all special events, including banquets. You’ll be a visible, hands-on leader who…
Added 16 mins ago
D
Branch Manager
Dexter
Regina, SK
- Full-time
…automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer…
Added 16 mins ago
DD
The Shoe Co. - Supervisor Part-time
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Hamilton, ON
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Added 16 mins ago
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Financial Services Manager - Toyota Town
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The Financial Services Manager is responsible for business office targets and objectives. They are to ensure the Finance & Insurance department meets targets, maintains high customer…
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Parts Advisor - OpenRoad Honda
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SENIOR ACCOUNT MANAGER
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Calgary, AB · Vancouver, BC · Toronto, ON · Windsor, ON
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Added 16 mins ago
S
Market Access Lead, Rare and Rare Blood - Maternity Leave
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Toronto, ON
- Full-time
Utilizing customer insights and input, elaborate new and innovative strategies including product listing agreements (PLAs) with federal and provincial drug plans and/or cancer agencies to…
Added 16 mins ago
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Senior Program Manager, Policy and Regulatory Affairs
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SmartPixel

Technical Account Manager – Product Delivery & Client Success

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 24, 2027
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

Technical Account Manager – Product Delivery & Client Success

Montreal / Hybrid · Full-time

SmartPixel™ is a cutting-edge technology company specializing in the development of interactive 3D platforms, immersive sales experiences, and SaaS solutions for the global real estate industry.

For more than 15 years, SmartPixel has partnered with leading real estate developers and sales organizations across North America, Europe, Latin America, and the Middle East to deliver innovative technologies that transform how properties are marketed and sold. Our ecosystem combines real-time rendering, interactive environments, SaaS platforms, custom software development, and integrated hardware solutions to create exceptional customer experiences.

As our client portfolio continues to grow internationally, we are looking for a Technical Account Manager who will ensure the successful delivery, adoption, and long-term success of our solutions while also serving as a trusted technical and operational resource for internal teams.

Reporting directly to the Lead TAM and working closely with the Production team, the successful candidate will serve as the primary point of contact for a portfolio of strategic clients. This individual will own the post-sales relationship, coordinate project delivery, manage client expectations, oversee critical issues, and help identify opportunities to expand existing accounts. Without direct people-management responsibilities, the Technical Account Manager will exercise situational leadership by stepping in when a project, meeting, or cross-functional issue requires structure, coordination, or technical guidance.

This role is ideal for someone who enjoys operating at the intersection of technology, project management, client relations, and business growth.

Main Responsibilities1. Product Delivery & Project Leadership

Lead project kickoffs and onboarding activities following contract signature.
Translate commercial commitments into structured delivery plans and internal execution strategies.
Coordinate internal teams to ensure projects are delivered on time, on budget, and according to client expectations.
Develop and maintain project schedules, milestones, and delivery roadmaps.
Monitor project risks and proactively implement mitigation strategies.
Manage project scope evolution and coordinate change requests when required.
Ensure clear communication between client stakeholders and internal teams throughout the project lifecycle.
Escalate critical issues and delivery risks when necessary.

2. Client Success & Strategic Account Management

Act as the primary point of contact for assigned strategic accounts.
Build trusted relationships with key stakeholders and decision-makers.
Understand client objectives and ensure successful adoption of SmartPixel solutions.
Conduct regular account reviews and strategic follow-up meetings.
Monitor client satisfaction and identify opportunities to strengthen long-term partnerships.
Maintain visibility on account health and proactively address potential concerns.
Support client retention and contribute to long-term account growth.

3. Technical Coordination & Solution Expertise

Develop a strong understanding of SmartPixel’s products, platforms, and technical ecosystem.
Serve as the bridge between clients and internal production, development, and support teams.
Diagnose and coordinate the resolution of technical issues and client-impacting incidents.
Assist clients in understanding product capabilities, technical requirements, and best practices.
Ensure technical requests and business requirements are accurately translated into actionable deliverables.
Coordinate internal resources to ensure timely resolution of escalated issues.
Serve as a technical and operational reference for other Technical Account Managers and Project Managers facing complex situations.
Facilitate cross-functional meetings when additional structure or direction is required, helping teams establish clear ownership and next steps.
Act as an internal escalation point for complex technical or operational problems until the appropriate resources are mobilized and a clear path to resolution is established.
Provide hands-on technical support and troubleshooting guidance to clients and internal colleagues when required.
Participate proactively in the quality assurance of project deliverables and promote strong QA practices across the delivery team.
Share knowledge and support colleagues in resolving problems, without assuming direct people-management responsibilities.
Identify recurring technical or operational issues and contribute to improvements in processes, tools, and documentation.

4. Account Growth & Commercial Development

Identify opportunities for upselling, cross-selling, and account expansion.
Collaborate with leadership and sales teams to maximize account value.
Recommend additional services, customizations, and solutions that support client objectives.
Contribute to recurring revenue growth through strong client engagement and successful product adoption.
Support renewal discussions and long-term account planning.

5. Performance Monitoring & Continuous Improvement

Monitor project delivery metrics and account performance indicators.
Track product adoption, engagement, project status, issue resolution times, and escalation trends.
Prepare account summaries and project updates for management.
Identify recurring challenges and recommend improvements to internal processes.
Contribute to the continuous enhancement of SmartPixel’s delivery and client success methodologies.

Profile Sought

We are seeking a highly organized and client-oriented professional who is comfortable navigating both technical and business conversations. The ideal candidate combines strong project management skills with a natural ability to build relationships, coordinate multidisciplinary teams, maintain a high level of client confidence throughout complex project lifecycles, and lead situations effectively without relying on hierarchical authority.

The successful candidate will have experience working in a technology, SaaS, software development, or digital services environment and will be comfortable managing multiple high-value accounts simultaneously. A strong understanding of software delivery processes, client-facing project management, and technical problem-solving is essential.

While this role does not require hands-on software development experience, the ability to understand SaaS platforms, CMS environments, APIs, integrations, and technical concepts is important in order to communicate effectively with both clients and internal technical teams.

Experience working with international clients, enterprise-level stakeholders, or complex technology implementations will be considered a strong asset.

An interest in real estate technology, immersive experiences, interactive 3D applications, or emerging digital platforms will also be highly valued.

Objectives After 6 Months

Within the first six months, the successful candidate will be expected to establish strong working relationships with assigned clients and become fully integrated into SmartPixel’s delivery ecosystem.

They will be responsible for successfully managing a portfolio of strategic accounts while providing clear visibility on project progress, client satisfaction, delivery risks, and growth opportunities. By this stage, the candidate should have implemented structured account management practices, improved communication flows between clients and internal teams, strengthened quality assurance practices, and demonstrated the ability to resolve complex issues through proactive technical and operational leadership.

The successful candidate will also be expected to identify opportunities to increase client engagement, strengthen product adoption, and support the long-term growth of existing accounts.

Company Benefits

At SmartPixel, we believe that exceptional people create exceptional products. We are committed to providing an environment where talented individuals can grow professionally while maintaining a healthy balance between work and personal life.

Employees benefit from a competitive compensation package, a flexible hybrid work environment, and access to a comprehensive group insurance program including health, dental, vision, disability, life insurance, and a health spending account following the probation period.

Additional benefits include employer RRSP contributions, telemedicine services, cell phone and internet allowances, public transit or parking reimbursement, ongoing professional development opportunities, and four weeks of paid vacation annually.

Our offices are conveniently located near Place-des-Arts metro station in downtown Montreal, providing easy access to public transportation and city amenities.

Working Conditions

This is a permanent full-time position based in Montreal, Quebec, operating under a hybrid work model combining office presence and remote work. Presence at the office is required at least 3 days a week.

Compensation will be determined based on the candidate’s experience, qualifications, and overall fit for the role.

The expected schedule is 40 hours per week with flexible daytime working hours.

Right to Work in Canada

Candidates must be legally authorized to work in Canada at the time of employment. Proof of eligibility may be requested during the hiring process.

Equal Opportunity

SmartPixel is committed to fostering an inclusive and diverse workplace. We encourage applications from all qualified individuals and are dedicated to providing equal employment opportunities regardless of background, identity, or personal circumstances.

Language Requirement

Professional proficiency in French and English is required. The selected candidate will regularly interact with English-speaking clients, partners, and stakeholders located outside Quebec.

Professional proficiency in French is also required for effective collaboration with internal teams and local stakeholders.

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More about this job

Responsibilities

Lead post-sale delivery for strategic accounts by coordinating project plans, internal teams, risks, technical issues, and client communications. Build client relationships, support product adoption and retention, identify account growth opportunities, and improve delivery practices and quality assurance.

Requirements

Candidates should have experience in technology, SaaS, software development, or digital services, with strong client-facing project management, technical problem-solving, and the ability to manage multiple high-value accounts. Professional proficiency in French and English is required; familiarity with SaaS platforms, CMS environments, APIs, integrations, enterprise clients, or complex implementations is valued.

Skills

Technical Account Management
Project Management
SaaS Delivery
Strategic Account Management
Technical Troubleshooting
Cross-Functional Coordination
Risk Management
Scope and Change Management
Quality Assurance
Product Adoption
Account Growth
Upselling and Cross-Selling
Stakeholder Communication
Incident and Escalation Management
Bilingual Communication

Benefits

Competitive Compensation
Flexible Hybrid Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Health Spending Account
Employer RRSP Contributions
Telemedicine Services
Cell Phone Allowance
Internet Allowance
Public Transit or Parking Reimbursement
Professional Development
Four Weeks of Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

SmartPixel
SaaS
Software Delivery
Real Estate Technology
Interactive 3D Platforms
Immersive Sales Experiences
Real-Time Rendering
Interactive Environments
Custom Software Development
Integrated Hardware Solutions
CMS
APIs
Integrations
Project Delivery
Client Success
Strategic Accounts
Account Health
Product Adoption
Project Roadmaps
Risk Mitigation
Change Requests
Technical Troubleshooting
Incident Resolution
Quality Assurance
Cross-Functional Collaboration
Upselling
Cross-Selling
Recurring Revenue
Account Renewals
French

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