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Added 7 mins ago
MV
Senior Style Advisor / Supervisor (34 hours)
Mint Velvet
Zurich, ON
- Part-time
Support the Store Manager in all aspects of running the store, including opening & closing, stock control and maintaining a beautiful environment for your team and customers at all times
Added 7 mins ago
OA
Sales Manager - OpenRoad Subaru Boundary
OpenRoad Auto Group
Vancouver, BC · Burnaby, British Columbia
- Full-time
We are a growing Subaru store that is a leader in Service to Sales and Lease Penetration for Subaru in Western Canada.
Added 7 mins ago
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Product Guide - Seasonal
ARC'TERYX
Montreal, QC
- Part-time
- Temporary
You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.
Added 7 mins ago
TU
Business Development Manager
The Universal Group
Prince George, BC
- Full-time
The Universal Group, recognized as one of Canada's Best Managed companies in 2026, has an exciting opportunity for a Business Development Manager within our Sales team. The Business…
Added 7 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 7 mins ago
SD
Regional Pharmacy Director
Shoppers Drug Mart
Toronto, ON
- Full-time
…Director (Windsor Area) monitors and achieves projected counts, sales and profit margins and optimizes the performance of Pharmacy components by identifying performance gaps, providing…
Added 7 mins ago
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Head, CBB Lending & Segment Operations
BMO
Toronto, ON · BMOPLACE
- Full-time
As a key member of the Business Banking leadership team, the Head of CBB Segment & Lending Operations supports the execution of the Canadian Business Banking (CBB) strategy by delivering…
Added 7 mins ago
TM
Shop Technician
Toyota Motor Corporation
Kamloops, BC · Toyota Canada Inc - Head Office
- Full-time
…standards. This is a full-time opportunity and will report to the Manager Field Technical Support &…
Added 7 mins ago
TH
Flooring & Decor/Paint Department Supervisor: Full Time - PRINCE GEORGE
The Home Depot
Prince George, BC
- Full-time
…their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the…
Added 21 mins ago
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7808 - 3rd Key
Lids
Toronto, ON · Etobicoke, ON
- $18.1 USD / hour
- Part-time
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…
Added 21 mins ago
L
5759 - 3rd Key
Lids
Toronto, ON
- $18.1 USD / hour
- Part-time
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…
Added 21 mins ago
L
7767 - Seasonal Sales Help
Lids
Fort McMurray, AB
- $15 USD / hour
- Temporary
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…
Added 21 mins ago
L
7818 - Assistant Store Manager PT
Lids
Vaughan, ON
- $18.1 USD / hour
- Part-time
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Added 21 mins ago
L
7734 - 3rd Key(H)
Lids
Lloydminster, AB
- $15.5 USD / hour
- Full-time
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Added 21 mins ago
L
7734 - Sales Help(H)
Lids
Lloydminster, AB
- $15 USD / hour
- Part-time
…personal style. Working in our retail stores requires our retail sales team to provide each customer with the energy for an exceptional Lids experience, maintain our meticulous product…
Added 21 mins ago
L
7717 - Sales Help
Lids
St. John's, NL
- $16.35 to $16.85 USD / hour
- Part-time
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…
Added 21 mins ago
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7807 - Sales Help
Lids
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Part-time
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…
Added 21 mins ago
AE
Product Guide - Seasonal
Arc'teryx Equipment
Montreal, QC
- Full-time
You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.
Added 21 mins ago
L
7807 - Seasonal Sales Help
Lids
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Temporary
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…
Added 21 mins ago
L
7711 - 3rd Key
Lids
Saskatoon, SK
- $15 to $15.6 USD / hour
- Part-time
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…
Added 21 mins ago
L
7768 - 3rd Key
Lids
Grande Prairie, AB
- $15.5 USD / hour
- Part-time
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…
Added 21 mins ago
L
7712 - 3rd Key
Lids
Saskatoon, SK
- $16.2 USD / hour
- Part-time
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…
Added 21 mins ago
TH
Assistant Store Manager - Full-Time
Tommy Hilfiger
London, ON
- Full-time
Welcome to the classic, American cool world of TOMMY HILFIGER. We are looking for a passionate Assistant Manager who can deliver a top-notch customer experience, oversee key operational…
Added 21 mins ago
L
5754 - Sales Help
Lids
Fredericton, NB
- Part-time
…personal style. Working in our retail stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous…
Added 21 mins ago
CK
Floor Supervisor - Full-Time
Calvin Klein
Ottawa, ON
- Full-time
Are you ready to lead the sales floor by showcasing and promoting our iconic brand? You will deliver a top-notch customer experience that represents our brand’s minimalist and sensual point…

SmartPixel

Technical Account Manager – Product Delivery & Client Success

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 24, 2027
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

Technical Account Manager – Product Delivery & Client Success

Montreal / Hybrid · Full-time

SmartPixel™ is a cutting-edge technology company specializing in the development of interactive 3D platforms, immersive sales experiences, and SaaS solutions for the global real estate industry.

For more than 15 years, SmartPixel has partnered with leading real estate developers and sales organizations across North America, Europe, Latin America, and the Middle East to deliver innovative technologies that transform how properties are marketed and sold. Our ecosystem combines real-time rendering, interactive environments, SaaS platforms, custom software development, and integrated hardware solutions to create exceptional customer experiences.

As our client portfolio continues to grow internationally, we are looking for a Technical Account Manager who will ensure the successful delivery, adoption, and long-term success of our solutions while also serving as a trusted technical and operational resource for internal teams.

Reporting directly to the Lead TAM and working closely with the Production team, the successful candidate will serve as the primary point of contact for a portfolio of strategic clients. This individual will own the post-sales relationship, coordinate project delivery, manage client expectations, oversee critical issues, and help identify opportunities to expand existing accounts. Without direct people-management responsibilities, the Technical Account Manager will exercise situational leadership by stepping in when a project, meeting, or cross-functional issue requires structure, coordination, or technical guidance.

This role is ideal for someone who enjoys operating at the intersection of technology, project management, client relations, and business growth.

Main Responsibilities1. Product Delivery & Project Leadership

Lead project kickoffs and onboarding activities following contract signature.
Translate commercial commitments into structured delivery plans and internal execution strategies.
Coordinate internal teams to ensure projects are delivered on time, on budget, and according to client expectations.
Develop and maintain project schedules, milestones, and delivery roadmaps.
Monitor project risks and proactively implement mitigation strategies.
Manage project scope evolution and coordinate change requests when required.
Ensure clear communication between client stakeholders and internal teams throughout the project lifecycle.
Escalate critical issues and delivery risks when necessary.

2. Client Success & Strategic Account Management

Act as the primary point of contact for assigned strategic accounts.
Build trusted relationships with key stakeholders and decision-makers.
Understand client objectives and ensure successful adoption of SmartPixel solutions.
Conduct regular account reviews and strategic follow-up meetings.
Monitor client satisfaction and identify opportunities to strengthen long-term partnerships.
Maintain visibility on account health and proactively address potential concerns.
Support client retention and contribute to long-term account growth.

3. Technical Coordination & Solution Expertise

Develop a strong understanding of SmartPixel’s products, platforms, and technical ecosystem.
Serve as the bridge between clients and internal production, development, and support teams.
Diagnose and coordinate the resolution of technical issues and client-impacting incidents.
Assist clients in understanding product capabilities, technical requirements, and best practices.
Ensure technical requests and business requirements are accurately translated into actionable deliverables.
Coordinate internal resources to ensure timely resolution of escalated issues.
Serve as a technical and operational reference for other Technical Account Managers and Project Managers facing complex situations.
Facilitate cross-functional meetings when additional structure or direction is required, helping teams establish clear ownership and next steps.
Act as an internal escalation point for complex technical or operational problems until the appropriate resources are mobilized and a clear path to resolution is established.
Provide hands-on technical support and troubleshooting guidance to clients and internal colleagues when required.
Participate proactively in the quality assurance of project deliverables and promote strong QA practices across the delivery team.
Share knowledge and support colleagues in resolving problems, without assuming direct people-management responsibilities.
Identify recurring technical or operational issues and contribute to improvements in processes, tools, and documentation.

4. Account Growth & Commercial Development

Identify opportunities for upselling, cross-selling, and account expansion.
Collaborate with leadership and sales teams to maximize account value.
Recommend additional services, customizations, and solutions that support client objectives.
Contribute to recurring revenue growth through strong client engagement and successful product adoption.
Support renewal discussions and long-term account planning.

5. Performance Monitoring & Continuous Improvement

Monitor project delivery metrics and account performance indicators.
Track product adoption, engagement, project status, issue resolution times, and escalation trends.
Prepare account summaries and project updates for management.
Identify recurring challenges and recommend improvements to internal processes.
Contribute to the continuous enhancement of SmartPixel’s delivery and client success methodologies.

Profile Sought

We are seeking a highly organized and client-oriented professional who is comfortable navigating both technical and business conversations. The ideal candidate combines strong project management skills with a natural ability to build relationships, coordinate multidisciplinary teams, maintain a high level of client confidence throughout complex project lifecycles, and lead situations effectively without relying on hierarchical authority.

The successful candidate will have experience working in a technology, SaaS, software development, or digital services environment and will be comfortable managing multiple high-value accounts simultaneously. A strong understanding of software delivery processes, client-facing project management, and technical problem-solving is essential.

While this role does not require hands-on software development experience, the ability to understand SaaS platforms, CMS environments, APIs, integrations, and technical concepts is important in order to communicate effectively with both clients and internal technical teams.

Experience working with international clients, enterprise-level stakeholders, or complex technology implementations will be considered a strong asset.

An interest in real estate technology, immersive experiences, interactive 3D applications, or emerging digital platforms will also be highly valued.

Objectives After 6 Months

Within the first six months, the successful candidate will be expected to establish strong working relationships with assigned clients and become fully integrated into SmartPixel’s delivery ecosystem.

They will be responsible for successfully managing a portfolio of strategic accounts while providing clear visibility on project progress, client satisfaction, delivery risks, and growth opportunities. By this stage, the candidate should have implemented structured account management practices, improved communication flows between clients and internal teams, strengthened quality assurance practices, and demonstrated the ability to resolve complex issues through proactive technical and operational leadership.

The successful candidate will also be expected to identify opportunities to increase client engagement, strengthen product adoption, and support the long-term growth of existing accounts.

Company Benefits

At SmartPixel, we believe that exceptional people create exceptional products. We are committed to providing an environment where talented individuals can grow professionally while maintaining a healthy balance between work and personal life.

Employees benefit from a competitive compensation package, a flexible hybrid work environment, and access to a comprehensive group insurance program including health, dental, vision, disability, life insurance, and a health spending account following the probation period.

Additional benefits include employer RRSP contributions, telemedicine services, cell phone and internet allowances, public transit or parking reimbursement, ongoing professional development opportunities, and four weeks of paid vacation annually.

Our offices are conveniently located near Place-des-Arts metro station in downtown Montreal, providing easy access to public transportation and city amenities.

Working Conditions

This is a permanent full-time position based in Montreal, Quebec, operating under a hybrid work model combining office presence and remote work. Presence at the office is required at least 3 days a week.

Compensation will be determined based on the candidate’s experience, qualifications, and overall fit for the role.

The expected schedule is 40 hours per week with flexible daytime working hours.

Right to Work in Canada

Candidates must be legally authorized to work in Canada at the time of employment. Proof of eligibility may be requested during the hiring process.

Equal Opportunity

SmartPixel is committed to fostering an inclusive and diverse workplace. We encourage applications from all qualified individuals and are dedicated to providing equal employment opportunities regardless of background, identity, or personal circumstances.

Language Requirement

Professional proficiency in French and English is required. The selected candidate will regularly interact with English-speaking clients, partners, and stakeholders located outside Quebec.

Professional proficiency in French is also required for effective collaboration with internal teams and local stakeholders.

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More about this job

Responsibilities

Lead post-sale delivery for strategic accounts by coordinating project plans, internal teams, risks, technical issues, and client communications. Build client relationships, support product adoption and retention, identify account growth opportunities, and improve delivery practices and quality assurance.

Requirements

Candidates should have experience in technology, SaaS, software development, or digital services, with strong client-facing project management, technical problem-solving, and the ability to manage multiple high-value accounts. Professional proficiency in French and English is required; familiarity with SaaS platforms, CMS environments, APIs, integrations, enterprise clients, or complex implementations is valued.

Skills

Technical Account Management
Project Management
SaaS Delivery
Strategic Account Management
Technical Troubleshooting
Cross-Functional Coordination
Risk Management
Scope and Change Management
Quality Assurance
Product Adoption
Account Growth
Upselling and Cross-Selling
Stakeholder Communication
Incident and Escalation Management
Bilingual Communication

Benefits

Competitive Compensation
Flexible Hybrid Work Environment
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Health Spending Account
Employer RRSP Contributions
Telemedicine Services
Cell Phone Allowance
Internet Allowance
Public Transit or Parking Reimbursement
Professional Development
Four Weeks of Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

SmartPixel
SaaS
Software Delivery
Real Estate Technology
Interactive 3D Platforms
Immersive Sales Experiences
Real-Time Rendering
Interactive Environments
Custom Software Development
Integrated Hardware Solutions
CMS
APIs
Integrations
Project Delivery
Client Success
Strategic Accounts
Account Health
Product Adoption
Project Roadmaps
Risk Mitigation
Change Requests
Technical Troubleshooting
Incident Resolution
Quality Assurance
Cross-Functional Collaboration
Upselling
Cross-Selling
Recurring Revenue
Account Renewals
French

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