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Added 1 month ago
NE
Multimedia Designer
Northern Employment Solutions Inc
Sudbury, ON
- Full-time
We are looking for a creative, detail-oriented, and self-motivated Multimedia Designer to support our client. This role is ideal for someone with a strong background in graphic design who…
Added 1 month ago
Mobile Product Designer - Tangerine
Scotiabank
Toronto, ON
Our design team is growing, and we're looking for an experienced Mobile Product Designer to join our innovative and collaborative team. We live and breathe product design and thrive on…
Added 1 month ago
A
UX Designer
Amazon
Vancouver, BC
- Full-time
…power it are becoming genuinely agentic. We are seeking a UX Designer II to design the experiences behind our high-volume hiring portfolio at this inflection point. Amazon's Talent…
Added 1 month ago
Motion Designers, Open Application
DEPT®
Toronto, ON
This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital…
Added 1 month ago
Motion Designer
Toronto Hydro
Toronto, ON
The Motion Designer brings Toronto Hydro's stories, brand, and messages to life through compelling motion graphics, animation, video, and digital content. Combining creativity with…
Added 1 month ago
AS
Senior Content Designer
Alquemy Search & Consulting
Vancouver, BC
- $40 to $58 CAD / hour
- Contract
Senior UX Writer / Senior Content Designer (6 months contract)
Added 1 month ago
UX Designer
Amazon
Vancouver, BC
…power it are becoming genuinely agentic. We are seeking a UX Designer II to design the experiences behind our high-volume hiring portfolio at this inflection point. Amazon's Talent…
Added 1 month ago
SI
Graphic Designer & Marketing Support
Southern Irrigation
Chilliwack, BC
- Part-time
Job Title: Graphic Designer & Marketing Support
Added 1 month ago
MS
Visual Coordinator
Mt Seymour Resorts Ltd
North Vancouver, BC
- Full-time
Embark on an exciting journey with Mt Seymour Ski Area as a multi-talented Graphic Designer, Photographer, and Videographer. Reporting to the Marketing Director, and working closely with…
Added 1 month ago
Digital Designer
CCM Hockey
Montreal, QC
Shapes CCM Hockey by translating brand and content into innovative digital design solutions across lifecycle marketing (emails), website (Shopify), paid channels, and organic social. Acts…
Added 1 month ago
G
[Disney Dreamlight Valley PC/Console] Artiste technique - Technical Artist
Gameloft
Montreal, QC
- Full-time
…support their team's creation process for existing and upcoming content. They make sure to meet any artistic/design expectations, in keeping with performance constraints and production…
Added 1 month ago
U
Digital Marketing & Email Designer
UNIQLO
Toronto, ON
- $26 CAD / hour
- Full-time
Job Title: Digital Marketing & Email Designer
Added 1 month ago
ES
Environment Artist - EA SPORTS FC
EA SPORTS
Vancouver, BC
- Temporary
The EA SPORTS FC Art team is a global community of content creators, fueled by imagination and a unified passion to grow the love of sports for players worldwide through inspiring visuals…
Added 1 month ago
VD
Graphic Designer
Vast-Auto Distribution
Montreal, QC
- Full-time
Under the supervision of and in collaboration with the Marketing Director, the Graphic Designer is responsible for creating and producing marketing materials across a wide range of digital…
Added 1 month ago
EA
Instructional Designer / Content Developer
Elios AI
Calgary, AB
- Contract
…workshops with validated use cases, and you turn them into content on roughly a one-week…
Added 1 month ago
EA
Senior Enablement Trainer (Lead Facilitator)
Elios AI
Calgary, AB
- Contract
Deliver persona-based training across very different business functions, adjusting the content for each audience
Added 1 month ago
Q
Art Director
Quietly
Remote, Canada
- $75,000 to $90,000 CAD / year
- Full-time
- Remote
…succeed. Our people are dedicated to proving the impact of content on business results through a commitment to service that delivers actionable, expert counsel and compelling, effective…
Added 1 month ago
D
Digital Designer - Designer numérique
DAVIDsTEA
Montreal, QC
- Full-time
We’re looking for a Mid to Senior Digital Designer to join our creative team and help shape the visual world of DAVIDsTEA across organic social. You’ll bring ideas to life through scroll…
Added 1 month ago
C
Senior Product Designer, Enterprise
Clio
Toronto, ON
- Full-time
We're seeking a Senior Product Designer to join our Enterprise team focused on strategic initiatives to verticalize Clio’s enterprise products into specialized domains. Our Enterprise…
Added 1 month ago
UT
Team Lead Level Designer [Splinter Cell Remake]
Ubisoft Toronto
Toronto, ON
- Full-time
As a Team Lead Level Designer on Splinter Cell Remake at Ubisoft Toronto, you will support the Project Lead and Production Manager in ensuring level design quality, clear direction, and…
Added 1 month ago
U
Team Lead Level Designer [Splinter Cell Remake]
Ubisoft
Toronto, ON
- Full-time
As a Team Lead Level Designer on Splinter Cell Remake at Ubisoft Toronto, you will support the Project Lead and Production Manager in ensuring level design quality, clear direction, and…
Added 1 month ago
VG
Sr 3D Art Generalist - Driving Empire
Voldex Games
Remote, Canada
- Full-time
- Remote
…environments to props, roads, event spaces, and partnership…
Added 1 month ago
UX Designer II , Talent Solutions
Amazon
Vancouver, BC
…power it are becoming genuinely agentic. We are seeking a UX Designer II to design the experiences behind our high-volume hiring portfolio at this inflection point. Amazon's Talent…
Added 1 month ago
Principal Narrative Designer
Epic Games
Montreal, QC
Epic Games is seeking an experienced Principal Narrative Designer to execute the narrative vision and strategy for our new and existing IP. You will work closely with Senior Creative…
Added 1 month ago
NA
Coordonnateur(trice) aux offres de services / Service Offerings Coordinator
NEUF architectes
Quebec, QC
- Full-time
Work as part of a team with the department's graphic designer for graphic quality ;

Closed listing

SmartShield Packaging

Project Manager – Design, Quoting & Customer Projects

Cambridge, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 18, 2026
Experience: Have 2 to 5 years of project management experience, preferably in the packaging industry or supporting design-focused teams.
Posting language: English
Posted: Sep 18, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Title: Project Manager – Design, Quoting & Customer Projects

Job Type: Full-time, Permanent Position

Salary Range: $70,000 - $80,000 annually (based on years of experience and skillset)

Location: Cambridge, Ontario (In-person)

*This position is being posted to fill an existing vacancy.

About SmartShield Packaging

There are typical Packaging companies and there is SmartShield. SmartShield does not just go that extra mile for our clients, we go further. We believe strongly that professional and intelligent Packaging for your product is not only important to keep it intact but to uphold your brand and the trust that your customers have in you. Having developed Packaging solutions for some of the region’s largest companies, we have a growing base of satisfied customers that are proving the value of our smart solutions – on every shipment, every day.

We live by our SMART values:

SPIRITED - We are an energetic and enthusiastic team ready to take on any challenge.

MINDFUL - We show care and compassion to everyone we interact with.

ADAPTABLE - We adapt to change quickly and make the best out of every situation.

RELIABLE - We act with uncompromising honesty and integrity in everything we do.

TEAM PLAYER - By working together, strong players can make anything possible.

Role Overview

Join a team where innovation, collaboration, and customer success come together.

In the role of Project Manager, you'll lead customer projects from concept to approval, working closely with customers and internal stakeholders to transform ideas into manufacturable solutions. As the primary point of contact throughout the design and quoting process, you'll guide customers through key decisions, coordinate technical and commercial requirements, and ensure projects progress efficiently and on schedule.

You'll succeed in this role if you enjoy building strong customer relationships, solving technical challenges, coordinating multiple moving parts, and taking ownership of projects from beginning to end. Every project is different, offering an opportunity to learn, collaborate, and make a direct impact on business growth and customer satisfaction.

Key Responsibilities

1. Project Intake & Requirements Review

Receive the project requirements and strategy from Sales/Business Development.
Review customer requirements, drawings, specifications, quantities, timelines, samples, and supporting documentation to confirm the project is ready to begin.
Clarify missing information directly with the customer and confirm the application, expectations, technical requirements, and project objectives before proceeding.

2. Project Setup

Set up the complete project in the CRM and create the appropriate Project Folder and supporting documentation.
Capture customer requirements accurately and maintain current project information and status throughout the lifecycle.
Determine whether the project proceeds to Design before Estimating or directly to Estimating.

3. Design Project Management

Create and assign Design tasks with complete customer requirements and supporting information.
Understand the technical intent and key aspects of the proposed design and monitor tasks and timelines through completion.
Coordinate customer feedback, design revisions, and timely communication between the customer and Designer.
Ensure Designers follow up promptly with vendors when input, pricing, samples, or technical information is required, and track vendor-dependent activities to prevent delays.

4. Technical Customer Communication

Act as the primary customer contact throughout Design and Quoting.
Understand relevant drawings, CAD information, packaging concepts, specifications, and technical terminology.
Translate technical information into clear, customer-friendly language and communicate customer requirements accurately to Design.
Arrange virtual meetings with Designers when additional technical expertise is required.

5. Customer Visits & Technical Reviews

Use virtual meetings and available technical information wherever practical to minimize customer travel.
Coordinate Designer attendance for customer visits, technical assessments, measurements, fittings, or design reviews; attend when Project Management involvement is necessary.
Ensure the appropriate technical team member is involved and complete all required follow-up after the visit.

6. Sample Coordination

Determine sample requirements and coordinate preparation, delivery, fitting, or evaluation sessions.
Obtain and document customer feedback, coordinate revisions with Design, and follow up for timely approval.
Document approved samples before the project proceeds.

7. Quoting & Estimating Coordination

Determine when the project is ready for Estimating, then create and assign the quotation task with complete, approved project information.
Coordinate clarification among Estimating, Design, and the customer, and monitor quotation progress and revisions through completion.
Verify that quotations reflect the approved design, quantity, specifications, and customer requirements.
Send and explain completed quotations, coordinate revisions when requirements change, follow up on outstanding quotations, and document customer approval.

8. Customer Experience & Project Follow-Up

Provide timely updates on project status, requirements, designs, samples, quotations, approvals, and next steps.
Follow up proactively on outstanding customer actions and keep the customer, Design, and Estimating aligned with OTIF expectations.
Identify and escalate risks, delays, technical concerns, quotation issues, or customer concerns as required.
Maintain a professional and responsive customer experience throughout the project.

9. Marketing Process Support

Apply the Marketing flag to qualifying projects and keep related requirements visible during execution.
Coordinate with the appropriate stakeholders when project information, photographs, or other Marketing content is required.

10. Project Completion & Customer Service Handoff

Confirm required design, sample, and quotation approvals and supporting project documentation.
Ensure all information required for order processing is complete and hand the approved project to Customer Service.
Resolve any outstanding project clarification required to complete the handoff.

The Skills You Bring

You’ll be successful as our Project Manager if you:

Have 2 to 5 years of project management experience, preferably in the packaging industry or supporting design-focused teams.
Are sales minded and excel at building strong customer relationships.
Communicate effectively with customers, Designers, Sales, Estimating, and Customer Service.
Understand drawings, design terminology, packaging concepts, and quotation processes, and translate technical information into clear customer communication.
Manage multiple projects and quotation priorities with strong organization, vendor follow-up, accurate CRM documentation, and focus on agreed timelines and OTIF expectations.
Facilitate virtual technical discussions and coordinate Designers for customer visits and fitting sessions when required.
PMP certification from PMI is considered an asset.

What SmartShield Offers

Competitive base salary ($70,000 - $80,000 CAD annually)
Profit sharing
Comprehensive health and dental benefits
Team lunches and events
Opportunity to be a part of a unique company with interesting customers
Career development opportunities
A supportive and friendly work environment
Flexible start and finish times between 6am and 5pm

Apply Today!

To apply, please submit your resume through LinkedIn (preferred method), OR by email to emmam@smartshieldpackaging.com with the subject line “Application – Project Manager". Applications will be reviewed and accepted until the position is filled.

Our Commitment to You

SmartShield Packaging is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and consider all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.

Applications for this role are reviewed and assessed by our hiring team using a people-first approach. SmartShield Packaging does not use artificial intelligence (AI) tools to screen, assess, or make hiring decisions for this position

About employer

More about this job

Responsibilities

The Project Manager leads customer projects from concept to approval, acting as the primary point of contact for design, quoting, and technical requirements. They coordinate internal stakeholders and customers to ensure projects are delivered efficiently and on schedule.

Requirements

Candidates should have 2 to 5 years of project management experience, preferably within the packaging industry. Strong communication skills, technical proficiency with drawings and CAD, and the ability to manage multiple priorities are essential for success.

Skills

Project management
Packaging industry
Technical communication
Quoting
Estimating
CRM documentation
Vendor follow-up
Design coordination
CAD
Technical terminology
Problem solving
Time management
Organization

Benefits

Profit sharing
Health benefits
Dental benefits
Team lunches
Team events
Flexible start and finish times

Visa sponsorship

Not detected in the job text

Hiring contact

Emma M

Hiring contact email

emmam@smartshieldpackaging.com

Keywords

Project Management
Packaging
CRM
Quoting
Estimating
Design
CAD
Technical Documentation
Vendor Management
Customer Service
Manufacturing
PMP
Sales
Business Development
Project Intake
Sample Coordination
Marketing Support
OTIF
Technical Reviews

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