B2B Account Manager
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Description SmartSource is Canada’s leading destination for refurbished technology, offering phones, tablets, MacBooks, and gaming consoles that are thoroughly tested, graded, and prepared for a second life. The company focuses on sustainability by extending the lifespan of quality devices and keeping them out of landfills. SmartSource provides high-value tech at prices that challenge the need to buy new, helping customers make cost-effective and environmentally responsible choices. With a mission to promote smart buying and selling, SmartSource combines quality assurance, affordability, and eco-conscious practices to serve tech consumers across Canada.
Role Description The Account Manager is a full-time, hybrid role based in Toronto, ON, with flexibility for some work from home. This role is responsible for managing a portfolio of customer and partner accounts, serving as the primary point of contact to ensure satisfaction and long-term retention. Day-to-day tasks include responding to inquiries, resolving issues, coordinating orders and returns, and monitoring account performance. The Account Manager will prepare and deliver account reports, identify opportunities for upselling or cross-selling refurbished tech solutions, and collaborate with internal teams such as sales, operations, and customer support. The role also involves maintaining accurate records in CRM systems, supporting process improvements, and contributing to initiatives that enhance the customer experience.
Qualifications
Role Description The Account Manager is a full-time, hybrid role based in Toronto, ON, with flexibility for some work from home. This role is responsible for managing a portfolio of customer and partner accounts, serving as the primary point of contact to ensure satisfaction and long-term retention. Day-to-day tasks include responding to inquiries, resolving issues, coordinating orders and returns, and monitoring account performance. The Account Manager will prepare and deliver account reports, identify opportunities for upselling or cross-selling refurbished tech solutions, and collaborate with internal teams such as sales, operations, and customer support. The role also involves maintaining accurate records in CRM systems, supporting process improvements, and contributing to initiatives that enhance the customer experience.
Qualifications
- Account management and client relationship skills, including experience handling a portfolio of customers or partners and serving as a primary point of contact.
- Customer service and communication skills, with the ability to listen actively, present information clearly, and respond professionally via phone, email, and in person.
- Sales and negotiation abilities, including identifying growth opportunities within existing accounts and supporting pricing or contract discussions.
- Organizational and time-management skills, with experience prioritizing multiple accounts, tracking tasks, and meeting deadlines in a fast-paced environment.
- Analytical and problem-solving skills, including comfort with using data, CRM tools, and spreadsheets to monitor account performance and resolve issues.
- General business and tech literacy, with interest in consumer electronics, refurbished devices, and sustainability-focused business models.
- Ability to work effectively in a hybrid setting, collaborating with teams in Toronto while being productive and self-directed when working from home.
- Post-secondary education in Business, Communications, Marketing, or a related field, or equivalent experience in account management or a customer-facing role.
- Prior experience in retail, e-commerce, technology, or electronics industries is an asset.
More about this job
Responsibilities
Manage a portfolio of customer and partner accounts as the primary contact, responding to inquiries, resolving issues, coordinating orders and returns, and monitoring account performance. Prepare account reports, identify sales growth opportunities, maintain CRM records, collaborate with internal teams, and support process improvements that enhance customer experience.
Requirements
Candidates should have account management or customer-facing experience, strong relationship, communication, sales, organizational, analytical, and problem-solving skills, and comfort using CRM tools and spreadsheets. Post-secondary education in Business, Communications, Marketing, or a related field - or equivalent experience - is requested; experience in retail, e-commerce, technology, or electronics is an asset.
Skills
- Account Management
- Customer Service
- Communication
- Sales
- Negotiation
- Upselling
- Cross-Selling
- Organization
- Time Management
- Analytical Skills
- Problem-Solving
- CRM Systems
- Spreadsheet Skills
- Order Coordination
- Account Reporting
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Management & Leadership
- Retail
- Environmental & Sustainability
Keywords
- Account Management
- Customer Relationships
- Partner Accounts
- Customer Retention
- Customer Service
- Order Coordination
- Returns
- Account Performance
- Account Reporting
- Upselling
- Cross-Selling
- Pricing Discussions
- Contract Discussions
- CRM Systems
- Spreadsheets
- Process Improvement
- Customer Experience
- Refurbished Technology
- Consumer Electronics
- E-Commerce
- Sustainability
- Retail