Customer Service Representative
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Description SmartSource Electronics is Canada’s leading destination for refurbished technology, offering phones, tablets, MacBooks, and gaming consoles that are thoroughly tested, graded, and prepared for extended use. The company focuses on sustainability by keeping high-quality devices in circulation and out of landfills, providing cost-effective alternatives to new products. SmartSource’s mission is to demonstrate that the most sustainable device is the one already made, not a newly manufactured item. Team members contribute to a value-driven environment where customers are encouraged to buy and sell smart through reliable refurbished tech offerings.
Role Description This full-time on-site Customer Service Representative role is based in Mississauga, ON. The individual in this role will respond to customer inquiries via phone, email, and in-person, providing clear information on product features, testing standards, and warranty options. Daily responsibilities include troubleshooting order and delivery issues, processing returns and exchanges, and ensuring a smooth purchasing experience. The role involves maintaining accurate records in customer service systems, escalating complex issues when needed, and collaborating with sales and operations teams to resolve problems quickly. The representative will also gather customer feedback to help improve service processes and support SmartSource’s commitment to sustainable, high-quality refurbished technology.
Qualifications
Role Description This full-time on-site Customer Service Representative role is based in Mississauga, ON. The individual in this role will respond to customer inquiries via phone, email, and in-person, providing clear information on product features, testing standards, and warranty options. Daily responsibilities include troubleshooting order and delivery issues, processing returns and exchanges, and ensuring a smooth purchasing experience. The role involves maintaining accurate records in customer service systems, escalating complex issues when needed, and collaborating with sales and operations teams to resolve problems quickly. The representative will also gather customer feedback to help improve service processes and support SmartSource’s commitment to sustainable, high-quality refurbished technology.
Qualifications
- Strong customer service skills, including experience as a Customer Service Representative and commitment to delivering high-quality Customer Service.
- Ability to provide effective Customer Support and maintain high Customer Satisfaction through timely and professional communication.
- Focus on enhancing Customer Experience by actively listening, problem-solving, and following through on customer requests.
- Excellent verbal and written communication skills, with the ability to explain technical product details in an accessible way.
- Proven ability to work in a fast-paced retail or electronics environment, handling multiple inquiries and tasks simultaneously.
- Comfort using CRM or ticketing systems and basic office software to document interactions and manage customer information.
- Strong organizational skills, attention to detail, and a proactive approach to identifying and resolving issues.
- Previous experience in electronics, retail, or e-commerce is an asset; high school diploma or equivalent required, post-secondary education preferred.
More about this job
Responsibilities
Respond to customer inquiries by phone, email, and in person, explain product features, testing standards, and warranty options, and resolve order, delivery, return, and exchange issues. Maintain accurate customer records, escalate complex cases, collaborate with sales and operations, and gather feedback to improve service.
Requirements
Requires strong customer service and communication skills, the ability to explain technical product details clearly, and experience handling multiple tasks in a fast-paced retail or electronics environment. Candidates should be comfortable with CRM or ticketing systems and basic office software; a high school diploma or equivalent is required, and post-secondary education is preferred.
Skills
- Customer Service
- Customer Support
- Customer Satisfaction
- Customer Experience
- Verbal Communication
- Written Communication
- Active Listening
- Problem-Solving
- Troubleshooting
- Order and Delivery Issue Resolution
- Returns and Exchanges Processing
- CRM and Ticketing Systems
- Recordkeeping
- Organization
- Attention to Detail
- Cross-Functional Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
- Environmental & Sustainability
Keywords
- Refurbished Technology
- Electronics
- Retail
- E-Commerce
- Customer Service
- Customer Support
- Customer Satisfaction
- Customer Experience
- CRM Systems
- Ticketing Systems
- Basic Office Software
- Product Testing Standards
- Warranty Options
- Order Troubleshooting
- Delivery Issues
- Returns
- Exchanges
- Customer Feedback
- Sustainability
- Sales and Operations Collaboration