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Added 1 month ago
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Senior Manager, Advanced Analytics
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Added 4 months ago
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Support Analyst
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Senior Data Engineer
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CA
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Added 2 months ago
CA
Data Engineer
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SmartTrade

Support Analyst

121 Richmond St W, Toronto, ON, M5H 2K1, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Jul 3, 2026

Original job description

smartTrade Technologies is a software publisher specializing in the trading and finance sector. Its clients primarily include investment banks, stock exchanges, brokers, and pension funds. smartTrade enables real-time computerized management of financial flows among these different stakeholders.

Joining smartTrade means becoming a part of an innovative and international company with offices in Aix-en-Provence, London, Geneva, New York, Toronto, and Tokyo.

Skill development and career progression are top priorities at smartTrade, offering employees numerous opportunities for learning, advancement, and mobility. Sports and their values of teamwork, performance, and dynamism are integral to the company's culture.

Additionally, smartTrade is highly committed to continuously supporting various charitable and environmental initiatives.

We are looking for a Support Analyst to join its highly skilled team located at 121 Richmond Street West, Toronto M5H 2K1, ON.

Position Summary:

Banks are increasingly relying on smartTrade to help them solve their biggest challenges and increase loyalty, retention, acquisition, and revenue. As a Support Analyst, your main responsibility will be to provide technical oversight and help smartTrade internal teams, customers and partners be successful with TTS - Interbank Forex Platform. You will solve complex technical challenges such as diagnosing multiple data systems via multiple protocols, identifying and recommending solutions that can provide real-time decisions for many customers, and helping connect customers to all the products in the smartTrade. Your knowledge of databases, programming languages, and web technologies will enable you to provide a level of architectural oversight and technical solutions to achieve customer success. You will be the expert of our software and delivering standard methodologies to other internal groups at smartTrade.

Responsibilities include:

Assist clients in identifying issues with underlying our Forex Application
Investigate and manage trading problems
Monitoring the systems.
Thinking on your feet to address issues ranging from missing trades to exchange connectivity problems to system outages.
Proactively preventing future problems by coming up with both tactical and strategic solutions.
Assist with identification of software bugs and work with internal teams to resolve the issues
Perform regression testing of the full range of products and features on our platform
Resolve technical problems or business workflow issues during initial client communication

Benefits :

Language : English
Permanent position
Flexible working options and a hybrid office culture (3 days/week required), fostering a modern and adaptable work environment.
76 800 CAD base salary + bonus plan.
Robust employer-matched pension scheme to support your long-term financial security
Comprehensive health insurance (medical, dental, vision) to ensure your well-being
Generous holiday allowance plus local bank holidays, promoting work-life balanced
Dedicated learning budget and structured development path designed to support your continuous professional growth and career progression.
Join a dynamic, collaborative, and internationally minded team that values innovation and mutual support.

Position Requirements:

Completion of a college program or diploma
Minimum 2-3 years technology or in a vendor company for banks.
Able to understand and work with SQL,Unix Shell / Bash Scripting
Independent, proactive and able to work with minimal supervision.
Experience with the FIX protocol and/or knowledge of the Java language (including Spring and Hibernate frameworks) is a plus.
Experience in electronic trading related projects is welcomed.
Experience with Monitoring Tools such as Zabbix /Grafana /Graylog
Knowledge with Network Infrastructure
Ability to learn quickly
Self-starter with strong work ethics, attention to detail, and superior problem-solving skills
Communication skills and a positive mind in order to efficiently communicate with clients.
Can effectively handle multiple projects in a fast-paced, changing environment.
Team player with ability to work with local and remote teams in different time zones
Strong verbal and written communication skills in English at a professional working level proficiency
Ability to communicate technical/product information to a non-technical audience
Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix,
Self-motivated with a proactive work ethic and consistently high output

Apply About employer

More about this job

Responsibilities

The Support Analyst provides technical oversight and support for the Interbank Forex Platform, diagnosing complex data systems and connectivity issues. They are responsible for investigating trading problems, identifying software bugs, and collaborating with internal teams to ensure successful client outcomes.

Requirements

Candidates must have a college diploma and 2-3 years of experience in a technology or banking vendor environment. Proficiency in SQL, Unix/Linux, and strong communication skills are required, with experience in electronic trading and Java frameworks considered an asset.

Skills

SQL
Unix Shell
Bash Scripting
FIX protocol
Java
Spring
Hibernate
Zabbix
Grafana
Graylog
Network Infrastructure
TCP/IP
Linux
Unix
Electronic trading
Problem-solving

Benefits

Pension scheme
Health insurance
Medical insurance
Dental insurance
Vision insurance
Holiday allowance
Learning budget

Visa sponsorship

Not detected in the job text

Keywords

Support Analyst
Forex Application
Trading
Finance
SQL
Unix
Bash
FIX protocol
Java
Spring
Hibernate
Zabbix
Grafana
Graylog
Network Infrastructure
TCP/IP
Linux
Electronic trading
Software bugs
Regression testing
Interbank Forex Platform
Data systems
Technical oversight
Banking
Financial flows

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