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Added 8 mins ago
FI
Relationship Coordinator - 12 month contract
Flextrack Inc
Canada
- Contract
Flextrack is a Contingent Workforce Services Firm specializing in Vendor Management Systems (VMS). As our Relationship Coordinator you will be a key component of Flextrack’s delivery to its…
Added 8 mins ago
Project coordinator - Deep Foundations
Pomerleau
Contrecoeur, QC · Montreal, QC · Trois-Rivières, QC
As a Project Coordinator within Pomerleau's Civil & Infrastructure division, you will play a key role at the heart of the Deep foundations business unit. You'll manage multiple activities…
Added 38 mins ago
Legislative Services Coordinator
City of Quinte West
Quinte West, ON
The Legislative Services Coordinator is responsible for providing accurate, technical, and timely secretariat support for City Council meetings and various boards and committee meetings.…
Added 1 hour ago
T
On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Contract
As our On-Site Event Coordinator, you lead Techo-Bloc's roadshows, loyalty events and trade shows on the ground across Canada and the U.S. From load-in to load-out, you own the setup, the…
Added 1 hour ago
TC
Service Advisor
Toromont Cat
Concord, ON
- Full-time
Toromont Cat is looking for a Service Advisor to join our team in Toronto! This position will provide technical direction and accountability for scheduling all equipment repairs with both…
Added 1 hour ago
Assistant Health & Safety Manager
Salit Steel
Toronto, ON
…Ontario, Quebec, Western Canada, and the US, providing steel service centre solutions and reinforcing products, including stock and fabricated rebar, as well as specialty products such as…
Added 2 hours ago
MD
Scanning Services - Office & Admin Specialist, Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Customer Service Skills - sufficient to provide prompt, courteous and accurate information in person, on the phone, through e-mail and other written correspondence, and to communicate…
Added 2 hours ago
C/
Coordinator, Information Management / Coordinateur, Gestion de l’information
CATSA / ACSTA
Ottawa, ON
- $62,889 to $78,610 CAD / year
- Contract
Strong interpersonal communication skills with a customer service focus.
Added 2 hours ago
WC
Service Coordinator
Wiseworth Canada Industries Ltd.
Surrey, BC
- Full-time
We're looking for a friendly, organized, and customer-focused Service Coordinator to join our Lower Mainland service team, based at our head office in Surrey, BC.
Added 2 hours ago
Z
Operations & Customer Coordinator (Remote, Canada preferred)
zipBoard
Remote, Canada
- $45,000 to $51,000 CAD / year
- Full-time
- Remote
Customer coordination: schedule and prep customer calls, keep account notes up to date in HubSpot, and over time run customer check-ins yourself.
Added 3 hours ago
LH
CCM-Care Coordinator Manager - Multiple Future Opportunities
Lifemark Health Group
Hamilton, ON
- $18.42 to $27.02 CAD / hour
- Full-time
Excellent customer service skills and telephone etiquette
Added 3 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interprofessional team, reporting to the Manager of Patient Flow, the RN Care Coordinator provides patient-centered care, supporting patients transitioning from hospital…
Added 3 hours ago
HI
Scheduling and Service Coordinator
Home Instead
Saskatoon, SK
- Full-time
As a Scheduling and Service Coordinator, you'll coordinate client and caregiver schedules, ensure service quality, and help deliver exceptional home care.
Added 4 hours ago
CG
Guest Experience Coordinator and Reception
Compass Group Canada
Winnipeg, MB
- Full-time
Reporting to the onsite Compass lead and in collaboration with the onsite Location Lead, the Guest Services Coordinator and Reception Agent will be responsible for creating a warm,…
Added 4 hours ago
BT
Client Service & Intake Administrator
Baker Tilly Canada
Iqaluit, NU
- Full-time
Strong customer service and communication skills.
Added 4 hours ago
CG
Associate Coordinator, People & Culture at Assiniboine Park
Compass Group Canada
Winnipeg, MB
- $22 CAD / hour
- Part-time
…memorable experiences. From curated retail offerings to warm guest service and thoughtful dining, our team brings the spirit of Assiniboine Park to life in every…
Added 4 hours ago
CG
Guest Services & Reception Coordinator (18 month contract)
Compass Group Canada
Calgary, AB
- Full-time
Reporting to the Calgary Workplace Lead, the Guest Services & Reception Coordinator serves as the face of the Calgary office, creating a welcoming, professional, and service-focused…
Added 4 hours ago
TS
Direct Support Worker – Warming Centre
The Salvation Army in Canada
Prince Albert, SK
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 4 hours ago
YR
Abilities Management Specialist
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
External service providers and vendors – Coordination of specialized assessments, referrals and service
Added 5 hours ago
V
Network & Telecom Analyst II
Vale
NL
- Full-time
The successful candidate will work closely with business stakeholders, technology teams, vendors, and service providers to ensure secure, reliable, and cost-effective network and…
Added 5 hours ago
CH
Workplace Experience Coordinator
CBRE HV
Vancouver, BC
- Full-time
Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service driven manner.
Added 5 hours ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
Provides excellent customer service in all job capacities and assist clients with point of sale and online purchases and event/league registration
Added 7 hours ago
PH
Client Service Coordinator
Port Hope & District Chamber of Commerce
Port Hope, ON
- Internship
Added 7 hours ago
TS
Direct Support Worker – Warming Centre
The Salvation Army Canada and Bermuda Territory
Prince Albert, SK
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 8 hours ago
TC
Retail Customer Service Coordinator Full time Winners-Pen Center
TJX Canada – Winners, Marshalls, HomeSense
St. Catharines, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…

Smile Innovations Group

Customer Success Coordinator

Vancouver, BC, V5L 2S7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

ABOUT SHANTO DENTAL

Hiring the right people, in the right roles.

Shanto Dental Ceramics is a full-service Vancouver dental laboratory known for technical expertise, service excellence, and innovative digital dental solutions.

POSITION SUMMARY

The Customer Success Coordinator is responsible for providing exceptional customer service to our internal and external stakeholders, while coordinating dental cases, logistics, and administrative support to ensure accurate and timely completion. The role requires strong organization, communication, attention to detail, and the ability to manage priorities in a fast-paced environment.

GENERAL RESPONSIBILITIES

Provide professional and responsive customer service to dental practices, clinicians, patients, and internal teams through phone, email, and in-person communication.

Coordinate dental cases from intake through completion, including case preparation, documentation, appointments, follow-ups, and customer communication.

Monitor case progress, priorities, and delivery timelines to help ensure on-time case completion.

Coordinate with Production and other internal departments to address delays, changes, missing information, and special requirements before they impact delivery timelines.

Manage shipping and receiving activities, including preparation, tracking, and coordination of incoming and outgoing cases.

Support digital case submissions and workflows, ensuring required information is complete and accurately recorded.

Process invoices, maintain
accurate billing, and keep customer, patient, case, and operational records up to date within the lab management system (LMS) system.

Assist with billing activities, including customer inquiries.

Handle confidential documents and patient information in accordance with company procedures and privacy requirements.

Assist with inventory management, production reporting, and operational tracking as required.

Identify opportunities to improve workflows, processes, and operational efficiency.

Collaborate with internal teams to maintain smooth daily operations and a consistent customer experience.

Adapt to changing priorities, processes, technologies, and business requirements.

Support departmental projects and other administrative responsibilities as required.

Maintain a clean, organized, and professional work environment.

IDEAL CANDIDATE

The ideal candidate is highly organized, dependable, and customer-focused, with strong attention to detail and a proactive approach to problem-solving. They take ownership of their work, manage competing priorities effectively, and respond promptly to time-sensitive customer and case requirements in a fast-paced, deadline-driven environment.

The successful candidate demonstrates:

Strong attention to detail and accuracy.

A strong sense of urgency and accountability.

Excellent communication and interpersonal skills.

Ability to manage multiple priorities and meet deadlines.

Proactive problem-solving and follow-through.

Adaptability and willingness to learn.

Professionalism and customer-focused service.

Ability to quickly learn and work with new systems, technologies, and processes.

Ability to collaborate effectively with multiple departments.

Apply About employer

More about this job

Responsibilities

The Customer Success Coordinator manages dental case workflows from intake to completion while providing professional support to internal and external stakeholders. They are responsible for monitoring delivery timelines, processing billing, and maintaining accurate records within the lab management system.

Requirements

The ideal candidate possesses strong organizational skills, a proactive approach to problem-solving, and the ability to manage competing priorities in a fast-paced environment. Excellent communication skills and the ability to quickly learn new systems and technologies are essential for success in this role.

Skills

Customer service
Case coordination
Administrative support
Logistics
Attention to detail
Communication
Problem-solving
Data entry
Billing
Inventory management
Time management
Digital workflow support
Record keeping
Interpersonal skills
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Dental Laboratory
Case Management
Logistics
Administrative Support
Billing
Invoicing
Lab Management System
LMS
Digital Dental Solutions
Inventory Management
Reporting
Workflow Optimization
Data Accuracy
Patient Information
Confidentiality
Shipping
Receiving
Documentation
Operations

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