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Added 9 mins ago
WC
Stock Unloader Associate
Walmart Canada
Ottawa, ON
- Full-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 9 mins ago
WC
Stock Unloader Associate
Walmart Canada
Cranbrook, BC
- Full-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 9 mins ago
RV
Inventory Processor- Incoming Inspection (6-month term)
Ross Video
Iroquois, ON
- Full-time
…seen our technology in action. Join us behind the scenes and help make unforgettable live moments…
Added 24 mins ago
PC
Indirect Tax, Recovery Data Analytics
PwC Canada
Calgary, AB
- Full-time
A career in our Indirect Tax practice, within Tax services, will provide you with the opportunity to help our clients meet and manage their tax obligations across unique but ever-changing…
Added 24 mins ago
PC
Indirect Tax, Recovery Data Analytics
PwC Canada
Montreal, QC
- Full-time
A career in our Indirect Tax practice, within Tax services, will provide you with the opportunity to help our clients meet and manage their tax obligations across unique but ever-changing…
Added 24 mins ago
PC
Indirect Tax, Recovery Data Analytics
PwC Canada
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- Full-time
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PC
Indirect Tax, Recovery Data Analytics
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Toronto, ON
- Full-time
A career in our Indirect Tax practice, within Tax services, will provide you with the opportunity to help our clients meet and manage their tax obligations across unique but ever-changing…
Added 24 mins ago
W
(CAN) Stock Unloader Associate
Walmart
Owen Sound, ON
- Part-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 24 mins ago
W
(CAN) Préposé au déchargement
Walmart
Laval, QC
- Part-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 24 mins ago
LC
Cashier Part Time Afternoon
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Brantford, ON
- Part-time
…our colleagues a range of opportunities and experiences to help Canadians Live Life…
Added 40 mins ago
Coordinator, Construction Services
Defence Construction Canada
ON
$400 wellness allowance to help cover expenses such as a gym membership
Added 40 mins ago
Coordinator, Construction Services
Defence Construction Canada
Montreal, QC
$400 wellness allowance to help cover expenses such as a gym membership
Added 54 mins ago
SI
QC Inspector
Sonele Inc.
Markham, ON
- $20 to $25 CAD / hour
- Full-time
This is an opportunity to shape technical outcomes, interface directly with innovators, and help grow Canada’s hub for advanced medical device development.
Added 54 mins ago
CO
Library Service Assistant 3 Information Assistant MILL
City of Winnipeg
Winnipeg, MB
- Part-time
Under the general direction of the Section Head Librarian, the Information Assistant will interact with customers of all ages to help create a positive and welcoming library experience for…
Added 54 mins ago
BM
Integrator / General Manager
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Richmond, BC
- Full-time
Growth oriented - get a little better every day, and help others do the same.
Added 54 mins ago
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Media Sales Strategist – Calgary, AB
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Calgary, AB
- Full-time
We are currently looking for a Media Sales Strategist to join our Calgary team! This position reports to the General Sales Manager.
Added 54 mins ago
Assistant Store Manager
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Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.
Added 54 mins ago
Wealth Management - JFL Research Internship/Co-op (Toronto) - Summer 2027
Scotiabank
Toronto, ON
Work with various Research Analysts performing fundamental research and ad hoc projects. Projects may include general research, data organization, financial modeling, valuation, report…
Added 54 mins ago
Wealth Management - JFL Research Internship/Co-op (Montreal) - Summer 2027
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Montreal, QC
Work with various Research Analysts performing fundamental research and ad hoc projects. Projects may include general research, data organization, financial modeling, valuation, report…
Added 1 hour ago
C
Consultant SAP FI-CO
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- Full-time
You will help design and implement finance and controlling processes in SAP S/4HANA Cloud Public Edition. You will translate business needs into standard processes, configuration, test…
Added 1 hour ago
HN
Hotel Operations Manager
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
…maintaining operational excellence. Working closely with the General Manager and department leaders, the Hotel Operations Manager will oversee key areas of hotel operations, ensure…
Added 1 hour ago
AC
General Help
Aramark Canada
Brampton, ON
- Full-time
We are looking to fill a general help role with focus on catering. This role is a hybrid of light kitchen work and catering attendant. The right candidate should have experience with some…
Added 1 hour ago
SI
Mechanic
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- Full-time
Excellent mechanical skills and ability to carry out general plant/ equipment maintenance
Added 1 hour ago
SI
Coordinator, Warehouse
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- Full-time
Post-secondary training in General Business/Administration/Accounting:
Added 1 hour ago
AC
General Help
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…take pride in the level of service and safety we provide! As a General Utility Worker on our team of other service stars, you'll take on the important task of maintaining the cleanliness of…

Smile Innovations Group

Customer Success Coordinator

Vancouver, BC, V5L 2S7, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

ABOUT SHANTO DENTAL

Hiring the right people, in the right roles.

Shanto Dental Ceramics is a full-service Vancouver dental laboratory known for technical expertise, service excellence, and innovative digital dental solutions.

POSITION SUMMARY

The Customer Success Coordinator is responsible for providing exceptional customer service to our internal and external stakeholders, while coordinating dental cases, logistics, and administrative support to ensure accurate and timely completion. The role requires strong organization, communication, attention to detail, and the ability to manage priorities in a fast-paced environment.

GENERAL RESPONSIBILITIES

Provide professional and responsive customer service to dental practices, clinicians, patients, and internal teams through phone, email, and in-person communication.

Coordinate dental cases from intake through completion, including case preparation, documentation, appointments, follow-ups, and customer communication.

Monitor case progress, priorities, and delivery timelines to help ensure on-time case completion.

Coordinate with Production and other internal departments to address delays, changes, missing information, and special requirements before they impact delivery timelines.

Manage shipping and receiving activities, including preparation, tracking, and coordination of incoming and outgoing cases.

Support digital case submissions and workflows, ensuring required information is complete and accurately recorded.

Process invoices, maintain
accurate billing, and keep customer, patient, case, and operational records up to date within the lab management system (LMS) system.

Assist with billing activities, including customer inquiries.

Handle confidential documents and patient information in accordance with company procedures and privacy requirements.

Assist with inventory management, production reporting, and operational tracking as required.

Identify opportunities to improve workflows, processes, and operational efficiency.

Collaborate with internal teams to maintain smooth daily operations and a consistent customer experience.

Adapt to changing priorities, processes, technologies, and business requirements.

Support departmental projects and other administrative responsibilities as required.

Maintain a clean, organized, and professional work environment.

IDEAL CANDIDATE

The ideal candidate is highly organized, dependable, and customer-focused, with strong attention to detail and a proactive approach to problem-solving. They take ownership of their work, manage competing priorities effectively, and respond promptly to time-sensitive customer and case requirements in a fast-paced, deadline-driven environment.

The successful candidate demonstrates:

Strong attention to detail and accuracy.

A strong sense of urgency and accountability.

Excellent communication and interpersonal skills.

Ability to manage multiple priorities and meet deadlines.

Proactive problem-solving and follow-through.

Adaptability and willingness to learn.

Professionalism and customer-focused service.

Ability to quickly learn and work with new systems, technologies, and processes.

Ability to collaborate effectively with multiple departments.

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More about this job

Responsibilities

The Customer Success Coordinator manages dental case workflows from intake to completion while providing professional support to internal and external stakeholders. They are responsible for monitoring delivery timelines, processing billing, and maintaining accurate records within the lab management system.

Requirements

The ideal candidate possesses strong organizational skills, a proactive approach to problem-solving, and the ability to manage competing priorities in a fast-paced environment. Excellent communication skills and the ability to quickly learn new systems and technologies are essential for success in this role.

Skills

Customer service
Case coordination
Administrative support
Logistics
Attention to detail
Communication
Problem-solving
Data entry
Billing
Inventory management
Time management
Digital workflow support
Record keeping
Interpersonal skills
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Dental Laboratory
Case Management
Logistics
Administrative Support
Billing
Invoicing
Lab Management System
LMS
Digital Dental Solutions
Inventory Management
Reporting
Workflow Optimization
Data Accuracy
Patient Information
Confidentiality
Shipping
Receiving
Documentation
Operations

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