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Added 20 mins ago
HN
Hotel Operations Manager
Hospitality Newfoundland and Labrador
St. John's, NL
- Full-time
…maintaining operational excellence. Working closely with the General Manager and department leaders, the Hotel Operations Manager will oversee key areas of hotel operations, ensure…
Added 20 mins ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Saanichton, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 20 mins ago
R|
Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…clinician-scientist, is looking for a motivated person to fill the position of full-time Research Associate. The team specializes in genetic white matter diseases, leukodystrophies, and…
Added 20 mins ago
S
General Manager
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
We are hiring a hands-on General Manager to lead Snaplii's day-to-day operations and serve as the senior on-site leader of our Canadian office. You will manage functional leaders, resolve…
Added 20 mins ago
LC
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Oakville, ON
- Full-time
…collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all…
Added 50 mins ago
AH
Talent Acquisition Specialist (Bilingual) | Spécialiste en acquisition de talents – Bilingue
A Hiring Company
Toronto, ON · Scarborough, ON
- Full-time
Manage full-cycle recruitment for seasonal and permanent operational positions.
Added 50 mins ago
K
Production Supervisor
Kelly
Markham, ON
- $63,000 to $75,000 USD / year
- Full-time
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for…
Added 50 mins ago
K
Logistics Operations Coordinator
Kelly
Oakville, ON
- $50 to $60 USD / hour
- Full-time
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for…
Added 50 mins ago
K
Executive Assistant
Kelly
Toronto, ON
- $90 to $110 USD / hour
- Full-time
Oversee day-to-day office administration, including supplies, vendor relationships, and general office organization.
Added 50 mins ago
K
Customer Service/Order Manager
Kelly
Markham, ON
- $26 USD / hour
- Full-time
Opportunity for long-term, full-time employment (temp to perm)
Added 1 hour ago
CS
Winnipeg - Full-time Janitor (Warehouse General Labourer)
CONA Services
Winnipeg, MB
- Full-time
Schedule: Monday to Friday, 6:00 AM – 2:30 PM. This is a full-time position, working 40 hours per week.
Added 1 hour ago
CS
Winnipeg - Full-time Janitor (Warehouse General Labourer)
CONA Services
Winnipeg, MB
- Full-time
Schedule: Monday to Friday, 6:00 AM – 2:30 PM. This is a full-time position, working 40 hours per week.
Added 2 hours ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
- Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
Added 2 hours ago
S
General Manager
Snaplii
Toronto, ON
- $160,000 to $200,000 CAD / year
- Full-time
We are hiring a hands-on General Manager to lead Snaplii's day-to-day operations and serve as the senior on-site leader of our Canadian office. You will manage functional leaders, resolve…
Added 2 hours ago
W
Director of Finance And Accounting
Winchesters
Toronto, ON
- $125,000 to $150,000 CAD / year
- Full-time
Supervise and develop one direct report whose current focus is accounts receivable. Help identify opportunities for that role to take on more financial analysis over time.
Added 2 hours ago
BW
Registered Nurse (RN), Families In Recovery Program (FIR) - BC Women's Hospital and Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
- Full-time
…including communicable diseases, addictions, mental health and general health issues. Perform physical, addiction and psychiatric assessments, collect specimens, refer clients to the…
Added 2 hours ago
4S
Labelling General Labourer
4Sight Search Solutions Inc.
Milton, ON
- Full-time
Ability to work full-time, 40 hours per week.
Added 3 hours ago
C
Part-Time Sales Associate - Famous Footwear CAN
Caleres
Montreal, QC · SAINT-LAURENT, QC
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 3 hours ago
W
Manager, Project Systems & Information Management
Worley
Markham, ON
- Full-time
…includes world class experts and dynamic go-getters. This is a full-time position based in Markham,…
Added 3 hours ago
E
AI Developer Test Management
Ericsson
Ottawa, ON
- Full-time
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
Added 3 hours ago
E
Junior L1 Software Developer
Ericsson
Ottawa, ON
- Full-time
Apply real-time software development practices and knowledge of wireless communication protocols (e.g., NR/5G, LTE, WCDMA, WLAN).
Added 3 hours ago
E
APPLIED AI SOFTWARE DESIGNER
Ericsson
Ottawa, ON
- Full-time
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
Added 3 hours ago
B&
Seasonal Retail Sales Associate-OSHAWA CENTRE
Bath & Body Works
Oshawa, ON
- $18.95 USD / hour
- Part-time
Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores
Added 3 hours ago
CA
Director of First Impressions (Front Desk)
Cherish at Central Park
Langford, BC
- Full-time
This is a full-time daytime position working Tuesday through Saturday from 7:30 a.m. to 3:30 p.m.
Added 4 hours ago
IH
Administrative Assistant | Nursing Administration
Interior Health Authority
Salmon Arm, BC
- Full-time
Interior Health is hiring a permanent full-time Administrative Assistant to provide confidential administrative support functions to the Nursing Administration team located at the Shuswap…

Smile Innovations Group

Customer Success Coordinator

Vancouver, BC, V5L 2S7, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

ABOUT SHANTO DENTAL

Hiring the right people, in the right roles.

Shanto Dental Ceramics is a full-service Vancouver dental laboratory known for technical expertise, service excellence, and innovative digital dental solutions.

POSITION SUMMARY

The Customer Success Coordinator is responsible for providing exceptional customer service to our internal and external stakeholders, while coordinating dental cases, logistics, and administrative support to ensure accurate and timely completion. The role requires strong organization, communication, attention to detail, and the ability to manage priorities in a fast-paced environment.

GENERAL RESPONSIBILITIES

Provide professional and responsive customer service to dental practices, clinicians, patients, and internal teams through phone, email, and in-person communication.

Coordinate dental cases from intake through completion, including case preparation, documentation, appointments, follow-ups, and customer communication.

Monitor case progress, priorities, and delivery timelines to help ensure on-time case completion.

Coordinate with Production and other internal departments to address delays, changes, missing information, and special requirements before they impact delivery timelines.

Manage shipping and receiving activities, including preparation, tracking, and coordination of incoming and outgoing cases.

Support digital case submissions and workflows, ensuring required information is complete and accurately recorded.

Process invoices, maintain
accurate billing, and keep customer, patient, case, and operational records up to date within the lab management system (LMS) system.

Assist with billing activities, including customer inquiries.

Handle confidential documents and patient information in accordance with company procedures and privacy requirements.

Assist with inventory management, production reporting, and operational tracking as required.

Identify opportunities to improve workflows, processes, and operational efficiency.

Collaborate with internal teams to maintain smooth daily operations and a consistent customer experience.

Adapt to changing priorities, processes, technologies, and business requirements.

Support departmental projects and other administrative responsibilities as required.

Maintain a clean, organized, and professional work environment.

IDEAL CANDIDATE

The ideal candidate is highly organized, dependable, and customer-focused, with strong attention to detail and a proactive approach to problem-solving. They take ownership of their work, manage competing priorities effectively, and respond promptly to time-sensitive customer and case requirements in a fast-paced, deadline-driven environment.

The successful candidate demonstrates:

Strong attention to detail and accuracy.

A strong sense of urgency and accountability.

Excellent communication and interpersonal skills.

Ability to manage multiple priorities and meet deadlines.

Proactive problem-solving and follow-through.

Adaptability and willingness to learn.

Professionalism and customer-focused service.

Ability to quickly learn and work with new systems, technologies, and processes.

Ability to collaborate effectively with multiple departments.

Apply About employer

More about this job

Responsibilities

The Customer Success Coordinator manages dental case workflows from intake to completion while providing professional support to internal and external stakeholders. They are responsible for monitoring delivery timelines, processing billing, and maintaining accurate records within the lab management system.

Requirements

The ideal candidate possesses strong organizational skills, a proactive approach to problem-solving, and the ability to manage competing priorities in a fast-paced environment. Excellent communication skills and the ability to quickly learn new systems and technologies are essential for success in this role.

Skills

Customer service
Case coordination
Administrative support
Logistics
Attention to detail
Communication
Problem-solving
Data entry
Billing
Inventory management
Time management
Digital workflow support
Record keeping
Interpersonal skills
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Dental Laboratory
Case Management
Logistics
Administrative Support
Billing
Invoicing
Lab Management System
LMS
Digital Dental Solutions
Inventory Management
Reporting
Workflow Optimization
Data Accuracy
Patient Information
Confidentiality
Shipping
Receiving
Documentation
Operations

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