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Added 3 hours ago
T
Conseiller / Conseillère service client – Customer Support Advisor
TOPRING
Granby, QC
- Full-time
Vous serez au cœur de nos opérations et aurez la chance de collaborer avec chacune des équipes : l’approvisionnement, le technique, l’administration, le marketing, l’entrepôt, les TI et…
Added 3 hours ago
T
Conseiller / Conseillère service client – Customer Support Advisor
Topring
Granby, QC
- Full-time
opérations et aurez la chance de collaborer avec chacune des équipes :
Added 3 hours ago
AR
Sales Coordinator (admin. position)
APS Resources International
Montreal, QC
- Full-time
The company is seeking a Sales Coordinator to support its North American operations from Montreal, Canada. The position combines commercial administration, logistics coordination, and…
Added 3 hours ago
Maintenance Coordinator YYZ
AirSprint
Mississauga, ON
…Service, People, and Community are ingrained throughout our operations and culture. The Maintenance Coordinator plays a key operational role in maintaining the airworthiness, reliability,…
Added 4 hours ago
EC
Technical Services Coordinator, Delta Ottawa City Centre Full Time
Encore Canada
Ottawa, ON
- Full-time
…ensuring complete customer satisfaction. This position reports to Operations Manager, Operations Director, or Director of Event…
Added 4 hours ago
T
Security Remediation & Resilience Lead, BWI
TD
Toronto, ON
- Full-time
At TD, protecting our customers, colleagues, and business operations requires strong governance, disciplined execution, and a resilient technology environment.
Added 5 hours ago
AE
Underground Emergency Response Specialist
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…the training programs put in place by the Emergency Response Coordinator. You must possess extensive technical competence in firefighting operations and techniques, incident command system…
Added 5 hours ago
Coordinator, Finance
Simon Fraser University
Burnaby, BC
Central Finance – Accounting Operations is responsible for the University's banking operations, bank reconciliations, accounts receivable and general ledger activities. The team ensures…
Added 6 hours ago
Environment Coordinator, SAB
Amrize
AB · Calgary, AB
Support Amrize environment commitments by ensuring all operations comply with environmental laws, policies and procedures, and strive for continuous environmental improvement.
Added 6 hours ago
T
Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across…
Added 6 hours ago
FH
Coordinator, Special Initiatives & Projects
Fraser Health
Surrey, BC
- Full-time
We are looking for a Coordinator, Special Initiatives & Projects. This is a temporary, full-time position available until April 2028.
Added 6 hours ago
CR
Materials Coordinator
Cando Rail & Terminals
Oakbank, MB
- Full-time
The Material Coordinator will be responsible for selecting and purchasing products to support our railcar and locomotive repair and overhaul material requirements. If you enjoy problem…
Added 6 hours ago
T
Coordonnateur du service à la clientèle sur place/ Onsite Customer Service Coordinator
Transcat
Montreal, QC
- Full-time
The Onsite Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. This role is responsible for communicating and coordinating with…
Added 7 hours ago
TC
Service Writer
Toromont Cat
Brandon, MB
- Full-time
Provide reliable support to branch leadership through reporting, spreadsheets, and general office operations to ensure smooth workflow.
Added 8 hours ago
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Ecommerce Manager, DTC
Dermalogica
Toronto, ON
- Full-time
Combining strong commercial acumen with technical expertise, you will translate sales targets into actionable plans, oversee campaigns and promotional strategy across digital channels, and…
Added 8 hours ago
DC
ECommerce Manager, DTC
Dermalogica Canada
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
Combining strong commercial acumen with technical expertise, you will translate sales targets into actionable plans, oversee campaigns and promotional strategy across digital channels, and…
Added 8 hours ago
MS
Administrative Coordinator
Marberg Staffing
Toronto, ON
- $34 to $38 CAD / hour
- Temporary
Additional team support, business operations and administrative coordination responsibilities as required.
Added 8 hours ago
CC
Membership Services Coordinator
Canadian College of Health Leaders
Ottawa, ON
- Contract
Participates in planning meetings with internal teams and external partners to support membership operations and engagement initiatives.
Added 8 hours ago
MS
IT Support & Facilities Coordinator
McGill St Laurent
Montreal, QC
- Contract
1 to 3 years in helpdesk, IT support or office operations (internships and co-op count)
Added 8 hours ago
MS
IT Support & Facilities Coordinator
McGill St Laurent
Montreal, QC
- Full-time
1 to 3 years in helpdesk, IT support or office operations (internships and co-op count)
Added 9 hours ago
B
Office Coordinator
BMT
Victoria, BC
- $45,000 to $47,000 CAD / year
- Part-time
The Office Coordinator serves as a key member of the Administration team, ensuring a seamless office experience for employees, visitors, contractors, and business partners while providing…
Added 9 hours ago
CR
Materials Coordinator
Cando Rail & Terminals
Winnipeg, MB
- Full-time
The Material Coordinator will be responsible for selecting and purchasing products to support our railcar and locomotive repair and overhaul material requirements. If you enjoy problem…
Added 9 hours ago
SI
Customer Success Coordinator
Smile Innovations Group
Vancouver, BC
- Full-time
The Customer Success Coordinator is responsible for providing exceptional customer service to our internal and external stakeholders, while coordinating dental cases, logistics, and…
Added 9 hours ago
MC
Parking/ONE Card/Campus Store Support (Regular Part Time)
Mohawk College
ON
- Part-time
Experience with campus parking operations, customer support, and retail experience.
Added 9 hours ago
LC
Coordinator - Preventative Maintenance
Linamar Corporation
Guelph, ON
- Full-time
The Preventative Maintenance Coordinator will act as the primary liaison person between maintenance and operations, while developing, coordinating, and monitoring preventative maintenance…

Smile Innovations Group

Customer Success Coordinator

Vancouver, BC, V5L 2S7, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

ABOUT SHANTO DENTAL

Hiring the right people, in the right roles.

Shanto Dental Ceramics is a full-service Vancouver dental laboratory known for technical expertise, service excellence, and innovative digital dental solutions.

POSITION SUMMARY

The Customer Success Coordinator is responsible for providing exceptional customer service to our internal and external stakeholders, while coordinating dental cases, logistics, and administrative support to ensure accurate and timely completion. The role requires strong organization, communication, attention to detail, and the ability to manage priorities in a fast-paced environment.

GENERAL RESPONSIBILITIES

Provide professional and responsive customer service to dental practices, clinicians, patients, and internal teams through phone, email, and in-person communication.

Coordinate dental cases from intake through completion, including case preparation, documentation, appointments, follow-ups, and customer communication.

Monitor case progress, priorities, and delivery timelines to help ensure on-time case completion.

Coordinate with Production and other internal departments to address delays, changes, missing information, and special requirements before they impact delivery timelines.

Manage shipping and receiving activities, including preparation, tracking, and coordination of incoming and outgoing cases.

Support digital case submissions and workflows, ensuring required information is complete and accurately recorded.

Process invoices, maintain
accurate billing, and keep customer, patient, case, and operational records up to date within the lab management system (LMS) system.

Assist with billing activities, including customer inquiries.

Handle confidential documents and patient information in accordance with company procedures and privacy requirements.

Assist with inventory management, production reporting, and operational tracking as required.

Identify opportunities to improve workflows, processes, and operational efficiency.

Collaborate with internal teams to maintain smooth daily operations and a consistent customer experience.

Adapt to changing priorities, processes, technologies, and business requirements.

Support departmental projects and other administrative responsibilities as required.

Maintain a clean, organized, and professional work environment.

IDEAL CANDIDATE

The ideal candidate is highly organized, dependable, and customer-focused, with strong attention to detail and a proactive approach to problem-solving. They take ownership of their work, manage competing priorities effectively, and respond promptly to time-sensitive customer and case requirements in a fast-paced, deadline-driven environment.

The successful candidate demonstrates:

Strong attention to detail and accuracy.

A strong sense of urgency and accountability.

Excellent communication and interpersonal skills.

Ability to manage multiple priorities and meet deadlines.

Proactive problem-solving and follow-through.

Adaptability and willingness to learn.

Professionalism and customer-focused service.

Ability to quickly learn and work with new systems, technologies, and processes.

Ability to collaborate effectively with multiple departments.

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More about this job

Responsibilities

The Customer Success Coordinator manages dental case workflows from intake to completion while providing professional support to internal and external stakeholders. They are responsible for monitoring delivery timelines, processing billing, and maintaining accurate records within the lab management system.

Requirements

The ideal candidate possesses strong organizational skills, a proactive approach to problem-solving, and the ability to manage competing priorities in a fast-paced environment. Excellent communication skills and the ability to quickly learn new systems and technologies are essential for success in this role.

Skills

Customer service
Case coordination
Administrative support
Logistics
Attention to detail
Communication
Problem-solving
Data entry
Billing
Inventory management
Time management
Digital workflow support
Record keeping
Interpersonal skills
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Dental Laboratory
Case Management
Logistics
Administrative Support
Billing
Invoicing
Lab Management System
LMS
Digital Dental Solutions
Inventory Management
Reporting
Workflow Optimization
Data Accuracy
Patient Information
Confidentiality
Shipping
Receiving
Documentation
Operations

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